Dreams Tulum Resort & Spa
Address: Carr-Federal Chetumal-Pto.Juarez km 234 Tankah
Tulum, Mexico
Tel: 52 984 871 3333
Fax: 52 984 871 3353
Email: info@dreamstulum.com.mx
URL: Dreams Tulum Resort & Spa
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Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Mexico
No. of Rooms/Units: 458
Scuba Diving: Dive Resort / Dive Operator Onsite
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Summary of All Property Reviews
Ratings based on answers from a total of 4 reviews (All Reviews)
10 is best 1 is worst |
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| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
9.00 |
Quality of Property |
8.75 |
| Privacy & Quietness |
0.00 |
Quality of Service |
8.00 |
| Courtesy & Hospitality of Staff |
8.50 |
Accuracy of Website (marketing hype) VS. Actual Experience |
7.75 |
| Food and Dining Experience |
10.00 |
Price/Value of Property |
9.00 |
| Safety Factor (Did you feel safe at property) |
8.75 |
Quality of Beach (ranked closest beach if property is located off the beach) |
9.25 |
| Total Property Score: 7.90 | Average Star Rating: 4.00 out of 5 |
- 75% (3 visitors of 4) said they would go back to Dreams Tulum Resort & Spa again.
- 75% (3 visitors of 4) said they would recommend Dreams Tulum Resort & Spa to friends.
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$789.00
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Terrible
Traveler Review By: Anonymous from Dallas
Date of Visit: June 2006
I read the reviews and I was surprised that people gave such good reviews and made comments like it was better than super 8, hot water is not needed in Mexico, and the sewage smell is not that bad if you have a candle. I guess I expect more from an all inclusive vacation like, hot water, air conditioning, and a room that does not smell like raw sewage. If you have ever been to a nice all inclusive resort before, you will be disappointed in this one. If this is your first all inclusive, then you will probably not realize what you are missing. When I pay for an all inclusive, I expect some level of comfort and service.
We arrived and found that our room was not available but we were being offered a new room and were actually the first guests to stay in that room. We soon discovered that was because the room was still being built. We had to enter our room through the sliding glass patio door and the bell boy dropped our bags and was on his way. On initial inspection we found there were no curtains on the patio so everyone had a clear view of our room, the front door was screwed shut because there was construction on the other side of the door. There was no safe, radio, or soap, and the toilet was not fastened to the ground so water spewed out from the base when you flushed. We immediately went to the assistant manager since the general manager had already left for the day. She informed us that there were no rooms available and that the hotel was overbooked. We were offered a transfer to Dreams Cancun and a few free nights. That was not acceptable as we were with a 26 member wedding party at the resort. We were offered a bottle of Champaign and told that they would speak with the GM and fix everything in the morning. The next morning we spoke with the GM and found he was still unaware of our problem. Finally transferred us to a nicer room with an upgrade across from our original room. Still no hot water, lost power several times, and the view was construction all around. During our stay we watched as the hotel checked new guests into our old room, acted totally surprised that the room was unfinished, and transferred them to a new room the next day. They used that unfinished room as a buffer to place new guests while they waited for others to check out.
Service is not good compared to other all inclusives. I have been to Beaches and Sandals resorts which are more expensive but so much better. At Beaches and Sandals tipping is not allowed which is my idea of all inclusive. I don't want to carry cash or a wallet in my swim suit, just a plastic room key. At Dreams tipping is expected and will determine the level of service you receive. I don't think they pay the staff very well because the service was poor in most areas. I was skipped a few times in line at the bar while they serviced someone with cash in hand. Another complaint is that some menu items like lobster, are not included in the all inclusive and you have to pay for those items. I have never heard of an all inclusive charging more for any food item. The dining areas were also some of the hottest areas in the resort. No air, just fans with little circulation.
Of the 26 members in the wedding party, half had to switch rooms due to terrible accommodations (we were not the only one to get an unfinished room), unbearable smell, no air, or lack of power. Everyone I spoke with did not have hot water the entire time we were there. They constantly ran out of towels at the pool and we had to wait for them to wash more. If you got up before 8 a.m. and walked the beach, you would find the bars still covered in dishes from the night before and that general clean up was finished around 9. Most other resorts I have been to were spotless the next morning so you did not have to witness or wait for tables to be bused.
This is the first resort I have been to that closes the pools at night (7:00 PM). The reason we were given is because they dump so many chemicals in there each night that it is not really safe to swim. You always have the beach but if you don’t have some sort of water shoes you won't make it more than a few feet out. I stayed a few miles up the road on another trip (El Dorado) and the beach was perfect for snorkeling or swimming. Here you could not really do either because the water was too rough or the bottom was covered in rocks.
I would not recommend this resort unless you are looking for a discount all inclusive and you have never stayed in a decent place before. El Dorado is just up the road, a little more expensive initially, but after you factor in paying extra for food and tipping, it comes out about the same except you will receive much better service and accommodations.
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