Cabanas Copal
Address: Tulum Hotel Zone
Tulum, Mexico
Tel: 1.877.532.6737
Fax:
Email: cabanascopal@eco-res.com
URL: Cabanas Copal
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Type of Property: Hotel
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Mexico
No. of Rooms/Units: 47
Scuba Diving: Dive Resort / Dive Operator Onsite
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Summary of All Property Reviews
Ratings based on answers from a total of 8 reviews (All Reviews)
10 is best 1 is worst |
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| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
8.00 |
Quality of Property |
7.38 |
| Privacy & Quietness |
7.00 |
Quality of Service |
8.00 |
| Courtesy & Hospitality of Staff |
8.12 |
Accuracy of Website (marketing hype) VS. Actual Experience |
7.25 |
| Food and Dining Experience |
5.88 |
Price/Value of Property |
7.75 |
| Safety Factor (Did you feel safe at property) |
8.50 |
Quality of Beach (ranked closest beach if property is located off the beach) |
7.50 |
| Total Property Score: 7.54 | Average Star Rating: 3.38 out of 5 |
- 75% (6 visitors of 8) said they would go back to Cabanas Copal again.
- 75% (6 visitors of 8) said they would recommend Cabanas Copal to friends.
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Copal is Paradise
Traveler Review By: Kenster from Houston
Date of Visit: June 2002
I have spent a week at Cabanas Copal in June of the past two years and I will be returning to Copal In June of this year (2003). Copal is set on one of the most beautiful, secluded beaches in the Tulum area. Copal is staffed by a great group of folks who go out of their way to make sure your stay is enjoyable. The owners are on-site and are dedicated to customer service. Sometimes things go awry. I had some very minor problems during my first visit but Holly, who along with her husband Eduardo are the owners, was determined to make things right. I was so impressed that I returned the following year and I'll keep going as frequently as possible. As a veteran of 21 years in customer service, I recognize, and appreciate excellent service when I receive it.
One of the other reviewers complained about a reservation problem. I know for a fact that Copal does not intentionally overbook, as many hotels do. The problem encountered by the 'anonymous' reviewer above was the result of a new employee who was not following procedure. The employee was terminated. 'Anonymous' has posted this same story on other message boards. She has also repeatedly ignored Holly's attempts to reconcile. Holly has responded to 'Anonymous' many times on other boards, yet 'Anonymous' continues to post these nasty messages. I understand that 'Anonymous' was disappointed when someone at Copal dropped the ball on her reservation. It was a tragedy that she missed out on what might have been the best vacation of her life. But, like I said, sometimes things go wrong in any business. The real test of customer service is how the company handles the problems that occur. Complaining and bad-mouthing a business without giving them a chance to fix the problem or make it up to the customer is the action of a very small person. What does 'Anonymous' have to lose by contacting Holly directly about the problem, even at this late date? Why would 'Anonymous' rather complain than get satisfaction?
I have two lengthy reviews from my previous visits available if anyone is interested. E-mail me.
Property Review
10 is best 1 is worst
Would you stay at this property again?: ... Yes
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way
Property Service Rankings: (Average Ranking = 8.50)
- Cleanliness of Property: ... 10
- Quality of Property: ... 8
- Privacy and Quietness: ... 9
- Quality of Service: ... 10
- Courtesy and Hospitality of Staff: ... 10
- Accuracy of Website VS. Actual Experience: ... 10
- Food and Dining Experience: ... 0
- Price/Value of Property: ... 10
- Safety Factor (Did you feel safe at property): ... 10
- Quality of Beach (ranked closest beach if property is located off the beach): ... 8
Destination/Island Review
10 is best 1 is worst
Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes
Destination Rankings: (Average Ranking = 8.00)
- Cleanliness of Destination/Island: ... 9
- Options of Activities in the Area: ... 8
- Ease of Transportation (air, taxi, bus, shuttle): ... 8
- Quality of Beaches in the Area: ... 9
- Courtesy & Hospitality of Locals: ... 10
- Safety Factor (Did you feel safe in the Area): ... 10
- Local Restaurant Experience/Options: ... 10
- Price/Value of Destination (Does your dollar stretch?): ... 0
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Snorkeling and Scuba Diving Rankings:
Did you
Snorkel during your trip? ... No
Did you Scuba Dive during your trip? ... No
10 is best 1 is worst |
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Snorkeling Ratings |
Scuba Diving Ratings |
| Water Clarity ... 0 |
Water Clarity ... 0 |
| Health of the Reef ... 0 |
Health of the Reef ... 0 |
| Overall Experience ... 0 |
Overall Experience ... 0 |
| Would you recommend snorkeling here? ... N/A |
Would you recommend diving here? ... N/A |
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