AZUL Blue
Address:
Tulum, Mexico
Tel: 1-866-KARISMA
Fax:
Email: viphelpdesk@karismahotels.com
URL: AZUL Blue
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Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Mexico
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Summary of All Property Reviews
Ratings based on answers from a total of 1 reviews (All Reviews)
10 is best 1 is worst |
 |
| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
10.00 |
Quality of Property |
10.00 |
| Privacy & Quietness |
0.00 |
Quality of Service |
10.00 |
| Courtesy & Hospitality of Staff |
10.00 |
Accuracy of Website (marketing hype) VS. Actual Experience |
6.00 |
| Food and Dining Experience |
10.00 |
Price/Value of Property |
8.00 |
| Safety Factor (Did you feel safe at property) |
10.00 |
Quality of Beach (ranked closest beach if property is located off the beach) |
6.00 |
| Total Property Score: 8.00 | Average Star Rating: 5.00 out of 5 |
- 100% (1 visitors of 1) said they would go back to AZUL Blue again.
- 100% (1 visitors of 1) said they would recommend AZUL Blue to friends.
many problems at Azul Blue
Traveler Review By: Anonymous from Chicago, Il
Date of Visit: March 2007
The design of the hotel is flawed. It is supposed to be stress free, but the poor design and poor management combine to cause more stress than an airline trip. Our room on the second floor required us to climb a steep ramp and 35 stairs each time we returned to the room. The first floor rooms required a steep ramp and 15 steps.
Food presentation was good, but the food quality, preparation and selection would embarrass any motel six operator. Waiters could never get an order right. Room service waiters had to carry trays up the same 35 steps. There are no tables or chairs in the rooms for room service dining. We never (yes never) could get salt or peeper with any meal.
There is a good wine list. We tried to order numerous wine selections off the wine list - not one was ever available. House wine is not drinkable. Bar tenders are not trained. A vodka Gimlet never contains cranberry juice or ginger ale.
THERE IS NO BEACH. The pool looks great, but it is only three feet deep and is not swimable. Children are welcome, but there are no facilities for children's activities. The kids turned the gym at the spa into a playroom. Imagine getting a $200 (USD) spa treatment while the kids are screaming and yelling. It really did not matter because the spa therapists were totally untrained. The spa is on two levels and requires climbing a large flight of stairs to reach the treatment rooms.
There are 96 rooms and only 24 chairs at the pool. The advertised butler service consists of one "butler"
for each villa with 18 rooms.
Each restaurant and bar hostess and waiter insisted on getting our names and room numbers at each visit. Sometimes several times during a meal.
An experienced management company with a reputation for fine facilities and service manages Azul Blue. It is a shame that they are not living up to their reputation.
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