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Tropikist Hotel Traveler Review :: "Bad Experience"

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Summary of All Property Reviews Ratings based on answers from a total of 13 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	5.69	Quality of Property	5.38
Privacy & Quietness	6.92	Quality of Service	4.00
Courtesy & Hospitality of Staff	4.92	Accuracy of Website (marketing hype) VS. Actual Experience	3.69
Food and Dining Experience	3.38	Price/Value of Property	3.54
Safety Factor (Did you feel safe at property)	5.92	Quality of Beach (ranked closest beach if property is located off the beach)	4.23
Total Property Score: 4.77 | Average Star Rating: 2.00 out of 5

• 31% (4 visitors of 13) said they would go back to Tropikist Hotel again.
• 31% (4 visitors of 13) said they would recommend Tropikist Hotel to friends.

Add your comments about this review View Comments (0)

My husband and I stayed at the Tropikist Beach Hotel in January on an all-inclusive basis. After three days we were very disappointed with the service. Food was late, always cold and the quality was not good, tables were not cleared, it was impossible to get served at the bar as staff ignored you and breakfasts were a nightmare.

We complained and asked to be taken off all-inclusive. The hotel manager agreed and put us on the bed and breakfast option immediately. However, the owners did not take kindly to this and as a result we were sworn at, verbally abused, ripped off and kicked out by one of the Directors. We had to call the police for this abusive behaviour to stop. They refused to provide an itemised bill so we would know what we were charged for and as they had taken our money up front we had no alternative but to sign the refund slips and leave. However on calculating our charges after leaving we realised that they had charged us for 2½ days all inclusive that we never had and 3.3% to refund our credit card.

If you stay at the Tropikist, complain at your peril. The reception staff at this hotel are trained to be rude and the Directors are very nasty. They ruined the first week of out holiday and seeing the obvious distress we were in they laughed in our face.

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 5
• Quality of Property: ... 6
• Privacy and Quietness: ... 8
• Quality of Service: ... 1
• Courtesy and Hospitality of Staff: ... 1
• Accuracy of Website VS. Actual Experience: ... 1
  
• Food and Dining Experience: ... 1
• Price/Value of Property: ... 1
  
• Safety Factor (Did you feel safe at property): ... 1
• Quality of Beach (ranked closest beach if property is located off the beach): ... 10

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes

• Cleanliness of Destination/Island: ... 10
• Options of Activities in the Area: ... 10
• Ease of Transportation (air, taxi, bus, shuttle): ... 10
• Quality of Beaches in the Area: ... 10
• Courtesy & Hospitality of Locals: ... 10
• Safety Factor (Did you feel safe in the Area): ... 10
  
• Local Restaurant Experience/Options: ... 10
• Price/Value of Destination (Does your dollar stretch?): ... 8
  

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