Best Western Emerald Beach Resort
Address: 8070 Lindberg Bay
St. Thomas, U.S. Virgin Islands
Tel: 340-777-8800
Fax: 340-776-3426
Email: Sales@EmeraldBeach.com
URL: Best Western Emerald Beach Resort
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Type of Property: Hotel
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: U.S. Virgin Islands
No. of Rooms/Units: 150
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Summary of All Property Reviews
Ratings based on answers from a total of 3 reviews (All Reviews)
10 is best 1 is worst |
 |
| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
5.33 |
Quality of Property |
5.67 |
| Privacy & Quietness |
6.33 |
Quality of Service |
4.00 |
| Courtesy & Hospitality of Staff |
3.33 |
Accuracy of Website (marketing hype) VS. Actual Experience |
4.33 |
| Food and Dining Experience |
4.33 |
Price/Value of Property |
5.00 |
| Safety Factor (Did you feel safe at property) |
5.67 |
Quality of Beach (ranked closest beach if property is located off the beach) |
8.67 |
| Total Property Score: 5.27 | Average Star Rating: 2.33 out of 5 |
- 33% (1 visitors of 3) said they would go back to Best Western Emerald Beach Resort again.
- 33% (1 visitors of 3) said they would recommend Best Western Emerald Beach Resort to friends.
Horrendous Experience
Traveler Review By: Anonymous from MA
Date of Visit: February 2006
I could go into my whole horror story, but I'll make it brief:
Check in: I was one of two people checking in and it took like 45 minutes!!! I have no idea what they were doing behind that desk!
Long wait in the restaurant: Expect to wait a LONG time to be served at the restaurant.
Unfriendly Staff: If someone EVER smiles at you and makes you feel welcomed, I'd be shocked! The staff don't make eye-contact with you, they're rude, and completely untrained to deliver customer service.
Bad toilets: The toilets don't flush well. One night, my son used it and it refused to flush. To make a long story short, we waited 18 hours with poop floating around and our room smelling like a sewer. Eighteen hours it took them to simply show up with a plunger. Unbelievable!!!
Dirty cutlery: On several occasions, we sat down at a table at the restaurant and had to ask them to replace the cutlery because there was old food stuck to the forks!! Rediculous!!!
No water: One day we returned to the room to find absolutely NO running water!! I had to send my kids to the pool to wash off the sand. I reported it and no-one ever followed up to see if it was fixed. About an hour or so later, the water returned.
On the good side, the beach was indeed beautiful and the view from the room was also beautiful, but I'll never stay there again!
Property Review
10 is best 1 is worst
Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... Yes
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way
Property Service Rankings: (Average Ranking = 3.80)
- Cleanliness of Property: ... 4
- Quality of Property: ... 4
- Privacy and Quietness: ... 8
- Quality of Service: ... 1
- Courtesy and Hospitality of Staff: ... 1
- Accuracy of Website VS. Actual Experience: ... 1
- Food and Dining Experience: ... 1
- Price/Value of Property: ... 2
- Safety Factor (Did you feel safe at property): ... 6
- Quality of Beach (ranked closest beach if property is located off the beach): ... 10
Destination/Island Review
10 is best 1 is worst
Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes
Destination Rankings: (Average Ranking = 7.38)
- Cleanliness of Destination/Island: ... 9
- Options of Activities in the Area: ... 9
- Ease of Transportation (air, taxi, bus, shuttle): ... 10
- Quality of Beaches in the Area: ... 10
- Courtesy & Hospitality of Locals: ... 3
- Safety Factor (Did you feel safe in the Area): ... 8
- Local Restaurant Experience/Options: ... 7
- Price/Value of Destination (Does your dollar stretch?): ... 3
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Snorkeling and Scuba Diving Rankings:
Did you
Snorkel during your trip? ... No
Did you Scuba Dive during your trip? ... No
10 is best 1 is worst |
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Snorkeling Ratings |
Scuba Diving Ratings |
| Water Clarity ... 0 |
Water Clarity ... 0 |
| Health of the Reef ... 0 |
Health of the Reef ... 0 |
| Overall Experience ... 0 |
Overall Experience ... 0 |
| Would you recommend snorkeling here? ... N/A |
Would you recommend diving here? ... N/A |
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