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Best Western Emerald Beach Resort Traveler Review :: "Worst Hotel Service and Product"

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Summary of All Property Reviews Ratings based on answers from a total of 3 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	5.33	Quality of Property	5.67
Privacy & Quietness	6.33	Quality of Service	4.00
Courtesy & Hospitality of Staff	3.33	Accuracy of Website (marketing hype) VS. Actual Experience	4.33
Food and Dining Experience	4.33	Price/Value of Property	5.00
Safety Factor (Did you feel safe at property)	5.67	Quality of Beach (ranked closest beach if property is located off the beach)	8.67
Total Property Score: 5.27 | Average Star Rating: 2.33 out of 5

• 33% (1 visitors of 3) said they would go back to Best Western Emerald Beach Resort again.
• 33% (1 visitors of 3) said they would recommend Best Western Emerald Beach Resort to friends.

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Antilles Anchorage Beach Resort	Antilles Point Pleasant Resort	Antilles Resort at Crystal Cove	Antilles Resort at Sapphire Village	Best Western Carib Beach Resort	Best Western Emerald Beach

Add your comments about this review View Comments (1)

Everything this hotel advertises is a lie. Beware, I have read positive reviews on several websites, and it seems that the management of this hotel is writing them. No one could ignore the fact that airplanes land basically in the parking lot of this hotel. It is a thirty second taxi ride from the airport. The hotel is very run down and dated. All the staff, with a few exceptions, were extremely rude and untrained. Most of the staff actually seemed upset with the management and were not afraid to speak their mind on how badly this hotel is operated. Our room was very small and had many problems. Namely, the linens were in very poor condition and had numerous stainings and rips. The water pressure was vacant and the absence of hot water was noticible. We had several problems that were brought to the attention of the manager, and after three days we finally caught up with him. He informed us that we must be too picky and may need to go to the Ritz if we did not like his 'grand' hotel. Very rude and unreasonable. The pool area was very small, the restaurant was the worst, and simply the hotel did not meet one expectation. worst of all, we were made to feel it was our own fault for choosing the hotel and it being in poor condition. Do yourself a favor, check out the marriott or wyndham, or even sapphire beach resort for a better location for a vacation and a much better overall experience.

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... Yes
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 2
• Quality of Property: ... 3
• Privacy and Quietness: ... 1
• Quality of Service: ... 2
• Courtesy and Hospitality of Staff: ... 1
• Accuracy of Website VS. Actual Experience: ... 2
  
• Food and Dining Experience: ... 2
• Price/Value of Property: ... 3
  
• Safety Factor (Did you feel safe at property): ... 1
• Quality of Beach (ranked closest beach if property is located off the beach): ... 6

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes

• Cleanliness of Destination/Island: ... 5
• Options of Activities in the Area: ... 5
• Ease of Transportation (air, taxi, bus, shuttle): ... 2
• Quality of Beaches in the Area: ... 9
• Courtesy & Hospitality of Locals: ... 3
• Safety Factor (Did you feel safe in the Area): ... 6
  
• Local Restaurant Experience/Options: ... 7
• Price/Value of Destination (Does your dollar stretch?): ... 4
  

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