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La Paloma Guest House Traveler Review :: "terrible experience"

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La Paloma Guest House - Hotel
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La Paloma Guest House  

Address:
Ceiba, Puerto Rico
Tel: (787) 885-4040
Fax:
Email: lapaloma@coqui.net
URL: La Paloma Guest House

Type of Property: Hotel
Beach Location: Off Beach (Tropical Setting)
Island: Puerto Rico

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Summary of All Property Reviews
Ratings based on answers from a total of 1 reviews (All Reviews)
10 is best 1 is worst
White Space
Feature Ranking Feature Ranking
Cleanliness of Property 3.00 Quality of Property 2.00
Privacy & Quietness 10.00 Quality of Service 1.00
Courtesy & Hospitality of Staff 1.00 Accuracy of Website (marketing hype) VS. Actual Experience 8.00
Food and Dining Experience 1.00 Price/Value of Property 1.00
Safety Factor (Did you feel safe at property) 5.00 Quality of Beach (ranked closest beach if property is located off the beach) 1.00
Total Property Score: 3.30 | Average Star Rating: 1.00 out of 5
  • 0% (0 visitors of 1) said they would go back to La Paloma Guest House again.
  • 0% (0 visitors of 1) said they would recommend La Paloma Guest House to friends.

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 This review gave 1 Suns out of 5
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terrible experience
Traveler Review By: Anonymous from new york,ny
Date of Visit: February 2005

The proprietess at La Paloma Resort seemed to be a caring maternal woman until the time for payment came. She preferred cash and as I did not have cash on me, my partner gave her a debit card and we were told there would only be a hold for $325.00 if we could get her cash the following day. Well I paid her the cash the following day and she said she would reverse the debit card transaction. It is now over 2 months later and she has not reimbursed us. she has told us that her accountant did so but the money never showed up in my partner's account. Everytime i have called I have gotten the runaround. Last week she said she mailed it, it hasn't arrived. I can't believe this was happening b/c she seemed so genuine. I have now filed complaints with the BBB of SE Florida and the Caribbean and my bank was investigating this matter for fraud but just told me b/c i dont have a receipt for the cash transaction, i will not recover my money. I have been so upset by this it has ruined the memories of our trip to Puerto Rico. I would NEVER return to this place.

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

Property Service Rankings: (Average Ranking = 3.30)
  • Cleanliness of Property: ... 3
  • Quality of Property: ... 2
  • Privacy and Quietness: ... 10
  • Quality of Service: ... 1
  • Courtesy and Hospitality of Staff: ... 1
  • Accuracy of Website VS. Actual Experience: ... 8
  • Food and Dining Experience: ... 1
  • Price/Value of Property: ... 1
  • Safety Factor (Did you feel safe at property): ... 5
  • Quality of Beach (ranked closest beach if property is located off the beach): ... 1

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... No
Would you recommend this destination/island to your friends?: ... Yes

Destination Rankings: (Average Ranking = 5.88)
  • Cleanliness of Destination/Island: ... 6
  • Options of Activities in the Area: ... 10
  • Ease of Transportation (air, taxi, bus, shuttle): ... 1
  • Quality of Beaches in the Area: ... 10
  • Courtesy & Hospitality of Locals: ... 10
  • Safety Factor (Did you feel safe in the Area): ... 4
  • Local Restaurant Experience/Options: ... 1
  • Price/Value of Destination (Does your dollar stretch?): ... 5

Snorkeling and Scuba Diving Rankings:
Did you Snorkel during your trip? ... Yes
Did you Scuba Dive during your trip? ... No
10 is best 1 is worst

Snorkeling Ratings

Scuba Diving Ratings

Water Clarity ... 10 Water Clarity ... 0
Health of the Reef ... 5 Health of the Reef ... 0
Overall Experience ... 7 Overall Experience ... 0
Would you recommend snorkeling here? ... Yes Would you recommend diving here? ... N/A


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Re: terrible experience - by: capt mike
I TOTALLY DISAGREE, FRIST OFF, LA PALOMA GUESTHOUSE.DOSE NOT HAVE A DEBT CARD TRANSACTION,CAPPABILITY,THATS WHY THEY TILL THERE CLIANTS IN ADVANCE TO PLEASE PAY IN CASH OR BY PERSONNAL CHECKS.THEY ALSO TAKE TRAVALLER CKECKS.THE PALOMA GUESTHOUSE IS A SMALL FAMILY RUN BUSINESS.WITH A RAIN FORREST COUNTRY ATMOISPHIER.I STAYED THERE FOR FIVE DAYS AND I FELL IN LOVE WITH THE FAMILY.THEY WOULD GO OUT OF THERE WAY TO PLEASE ME AND MY FAMILY.FOR WHAT I WAS LOOKING FOR IT WAS A PERFECK PLACE TO STAY, AND THE RIGHT PRICE.GOD BLESS NILDA FOR HER PUERTO RICAN HOSPITALETY.


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