Sunscape Puerto Aventuras
Address: Km 269 Carretera Chetumal Pto
Puerto Aventuras, Puerto Aventuras
Tel: 52) 984 875 3000
Fax: (52) 984 873 5210
Email: info@sunscapepuertoaventuras.com.mx
URL: Sunscape Puerto Aventuras
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Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Puerto Aventuras
No. of Rooms/Units: 305
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Summary of All Property Reviews
Ratings based on answers from a total of 1 reviews (All Reviews)
10 is best 1 is worst |
 |
| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
8.00 |
Quality of Property |
5.00 |
| Privacy & Quietness |
0.00 |
Quality of Service |
3.00 |
| Courtesy & Hospitality of Staff |
4.00 |
Accuracy of Website (marketing hype) VS. Actual Experience |
4.00 |
| Food and Dining Experience |
3.00 |
Price/Value of Property |
5.00 |
| Safety Factor (Did you feel safe at property) |
10.00 |
Quality of Beach (ranked closest beach if property is located off the beach) |
7.00 |
| Total Property Score: 4.90 | Average Star Rating: 3.00 out of 5 |
- 0% (0 visitors of 1) said they would go back to Sunscape Puerto Aventuras again.
- 0% (0 visitors of 1) said they would recommend Sunscape Puerto Aventuras to friends.
Excellent. Will return!!!
Traveler Review By: Erin Will from Oshkosh, WI
Date of Visit: May 2006
Hello! My husband and I just returned from Sunscape Puerto Adventuras on May 20th. We spent five nights there for our honeymoon. We absolutley loved everything about our trip! All of those people who gave bad reviews are nuts. What they describe in their reviews is not the Sunscape we experienced. From the moment we arrived we were treated like royalty. We were met at the shuttle with a refreshing drink and it just kept getting better. We were in an OCeanview Deluxe room and it was incredible. There was an amazing view of the beach and ocean and we could hear music wafting into our room in the evening. Our room was always in excellent condition. When we arrived there was a honeymooners banner on the door and heart shaped towel sculpture sprinkled with flower petals. We always had clean towels, and a stocked minibar. We also received turn down service everynight with chocolates and a card with the weather forcast and sunrise time for the following day. We also received a newsletter each night that had all of the activities, and enetertainment for the following day, along with restaurant hours, and a "drink of the day". We did the Coba Mayan Tour and it was amazing!!!!! We also walked down to the Marina and shops several times and took a trip into Playa Del Carmen. We did snorkeling and kayaking as well. We were able to relax and rest or be totally busy, it was entirley up to us. The food was good to excellent, most being excellent. The only returant we did not try was Oceana, as I do not like seafood. We tried a lot of different drinks and enjoyed all of them.
As for a few of the complaints I have read:
1. Our room was available immediatley.
2. Everything worked in our room.
3. Always had hot water and water pressure was so great almost knocks you over, it was incredible.
4. Ocean view amazing.
5. The rooms, beach, pools, common areas , etc.. were very clean.
6. So maid service wasn't there by noon. Do you clean your house by noon everyday? We had a clean room, clean towels, and full minibar every day. They would also put new towels in and straighten up when they did turn down service.
7. Service was excellent as stated above. We only waited one night to be seated at a resturaunt, we went and had a drink and came back, no big deal. How is this any different from any returaunt you would go to in the states?
I could rave for three more pages, but I will finish by saying the best part of our experience was the service. EVERYONE at Sunscape is amazing. I would like to give special acknowledgements to the following, though: Rene and Leo (bellhops), Carlos (bartneder), Edgar (waiter Seaside Grill), and Lupe (housekeeping). These were just a few of the employees who went above and beyond to make us feel at home, and make our honeymoon amazing. We plan to come back for our one year wedding anniversary, and our second, and our third....Thank you!
Oshkosh, Wisconsin
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