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Barcelo Maya Tropical Beach Traveler Review :: "DISOBLIGING STAFF"

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Summary of All Property Reviews Ratings based on answers from a total of 4 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	5.25	Quality of Property	8.50
Privacy & Quietness	0.00	Quality of Service	4.25
Courtesy & Hospitality of Staff	3.75	Accuracy of Website (marketing hype) VS. Actual Experience	5.75
Food and Dining Experience	4.25	Price/Value of Property	3.50
Safety Factor (Did you feel safe at property)	5.00	Quality of Beach (ranked closest beach if property is located off the beach)	8.25
Total Property Score: 4.85 | Average Star Rating: 2.50 out of 5

• 25% (1 visitors of 4) said they would go back to Barcelo Maya Tropical Beach again.
• 25% (1 visitors of 4) said they would recommend Barcelo Maya Tropical Beach to friends.

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I would NEVER recommended this hotel as the staff was extremely rude and unaccommodating and made the stay VERY UNPLEASANT. I was there for a family wedding with 35 guests who all spent a fortune at the hotel for the wedding. Despite a wedding planner from the hotel, we were not able to have a rehearsal dinner, even though it had been arranged months in before. Once we arrived, they said sorry there are too many of you, even though at the time the restaurant was empty and set up waiting for all 35 of us. The manager, Fransico was absolutely disobliging at the Capri Italian restaurant and he was enough to set off the entire trip and represent the entire hotel franchise very negatively. He was not the only rude and unhelpful staff member. As we were setting up the reception we were greeted by staff members yelling at us because we complained about the heat in the room. The food at all the restaurants and buffets were below par and I found hair in my food twice. In addition, the front desk was very ineffective as when we would call and ask for help, they would agree that they would send someone, BUT no one ever arrived. For example, two rooms had broken safes that beeped and opened continuously for three days, and no one ever came to fix it. Furthermore, several of us experienced lizards in our bedrooms. On top of that, it is probable that a staff member stole gold bracelets from my aunt’s room. Overall, it was not a great experience, and I would NEVER RECOMMEND this place to anyone ESPECIALLY FOR A WEDDING. On top of the terrible staff and all the other problems, the beach was not even fantastic as it was very rocky. I only have two good comments regarding this entire hotel complex: they offered a variety of water sports for free and they had nice pools.
Just remember bad staff have the ability to completely ruin a vacation and you are paying them to be accommodating, so when they are not it is infuriating.

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... Yes
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 9
• Quality of Property: ... 7
• Privacy and Quietness: ... 0
• Quality of Service: ... 2
• Courtesy and Hospitality of Staff: ... 1
• Accuracy of Website VS. Actual Experience: ... 5
  
• Food and Dining Experience: ... 2
• Price/Value of Property: ... 2
  
• Safety Factor (Did you feel safe at property): ... 7
• Quality of Beach (ranked closest beach if property is located off the beach): ... 6

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes

• Cleanliness of Destination/Island: ... 7
• Options of Activities in the Area: ... 7
• Ease of Transportation (air, taxi, bus, shuttle): ... 8
• Quality of Beaches in the Area: ... 5
• Courtesy & Hospitality of Locals: ... 8
• Safety Factor (Did you feel safe in the Area): ... 5
  
• Local Restaurant Experience/Options: ... 6
• Price/Value of Destination (Does your dollar stretch?): ... 6
  

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