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Viva Wyndham Maya Traveler Review :: "Horrible Hotel"

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Summary of All Property Reviews Ratings based on answers from a total of 2 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	9.50	Quality of Property	3.50
Privacy & Quietness	4.00	Quality of Service	6.00
Courtesy & Hospitality of Staff	10.00	Accuracy of Website (marketing hype) VS. Actual Experience	5.00
Food and Dining Experience	2.50	Price/Value of Property	4.50
Safety Factor (Did you feel safe at property)	7.50	Quality of Beach (ranked closest beach if property is located off the beach)	5.00
Total Property Score: 5.75 | Average Star Rating: 2.00 out of 5

• 50% (1 visitors of 2) said they would go back to Viva Wyndham Maya again.
• 50% (1 visitors of 2) said they would recommend Viva Wyndham Maya to friends.

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The Viva Wyndham Maya was one of the worst hotels I have ever stayed at. It was suppose to be an all inclusive hotel with three restaurants that you could eat at, when my family and I went to make reservations on the second day all three restaurants were booked for the entire week. So we were stuck eating at the buffet for every meal like many other families. The service at the buffets was one of the good things about the resort they were fast, helpful and polite. The front desk on the other hand was not so helpful. Our refrigerator was broken when we called for a replacement it took three phone calls and a trip to the front desk to finally get one. Our iron was also broken but when we called for a new one it came right up. The room was not what we expected. The room had no where to sit no chair or desk and there was no bureau which meant living out of a suit case for a week which was not enjoyable. The television had twenty channels and five were in English they had static lines. The staff was very friendly but barley anyone spoke English the front desk and a few staff members were the only ones who spoke English so it was very hard when we needed something. The weather was amazing and the ocean was nice, but the beach had gigantic sand bags which made it impossible to swim there was only designated areas where you could swim. Overall the people in Mexico are very friendly and they do there best to help you but the Viva Wyndham Maya is not the next vacation for you unless you want to waste you money on an outdated hotel.

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... Yes
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 10
• Quality of Property: ... 1
• Privacy and Quietness: ... 0
• Quality of Service: ... 2
• Courtesy and Hospitality of Staff: ... 10
• Accuracy of Website VS. Actual Experience: ... 1
  
• Food and Dining Experience: ... 1
• Price/Value of Property: ... 1
  
• Safety Factor (Did you feel safe at property): ... 5
• Quality of Beach (ranked closest beach if property is located off the beach): ... 2

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... No
Would you recommend this destination/island to your friends?: ... No

• Cleanliness of Destination/Island: ... 9
• Options of Activities in the Area: ... 2
• Ease of Transportation (air, taxi, bus, shuttle): ... 2
• Quality of Beaches in the Area: ... 2
• Courtesy & Hospitality of Locals: ... 9
• Safety Factor (Did you feel safe in the Area): ... 9
  
• Local Restaurant Experience/Options: ... 1
• Price/Value of Destination (Does your dollar stretch?): ... 1
  

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