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Sandy Villas Traveler Review :: "Be Prepared"

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Sandy Villas  

Address: Puerto Morelos
Playa del Secreto, Mexico
Tel: 878787
Fax: 878787
Email: sandygardenvillas@hotmail.com
URL: Sandy Villas

Type of Property: Villa
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Mexico

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Summary of All Property Reviews
Ratings based on answers from a total of 5 reviews (All Reviews)
10 is best 1 is worst
White Space
Feature Ranking Feature Ranking
Cleanliness of Property 7.40 Quality of Property 6.60
Privacy & Quietness 5.20 Quality of Service 5.00
Courtesy & Hospitality of Staff 5.80 Accuracy of Website (marketing hype) VS. Actual Experience 5.20
Food and Dining Experience 4.80 Price/Value of Property 6.00
Safety Factor (Did you feel safe at property) 6.20 Quality of Beach (ranked closest beach if property is located off the beach) 6.80
Total Property Score: 5.90 | Average Star Rating: 2.80 out of 5
  • 60% (3 visitors of 5) said they would go back to Sandy Villas again.
  • 60% (3 visitors of 5) said they would recommend Sandy Villas to friends.

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 This review gave 2 Suns out of 5 This review gave 2 Suns out of 5
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Be Prepared
Traveler Review By: Anonymous from Salinas, CA
Date of Visit: November 2006

First of all, Cristina, the owner, does not live in Mexico and rarely visits. Even though she knew that a large group would be renting the villas for our son's wedding at a nearby resort, she did not tell the resident manager that we were coming until two weeks in advance- hardly enough time for everything to be prepared. When we arrived, a toilet was not working well, a shower in another unit wasn't functioning, all the remotes for the air conditioners needed batteries, several lights needed bulbs- all evidence of lack of preparation.
About the place- Playa del Secreto will be in the middle of the tourist area in about 8-10 years, but for now, it is still a secret. Taxi drivers couldn't find it ; we only found it because we knew where to look. The road down from the highway was washed out and rough-- ominous considering that the high season is just beginning. . .
Do not even think of going to VS without a car. There is nothing anywhere nearby to which you can walk. We did walk to Mayan Palace a couple of times- about 30 minutes down the beach, but you need a car for groceries or to go anywhere.
Villa Sandys is not on the beach, but across the road and up a little from their beach access. It is about a five minute walk over to the beach. At this time, the beach was rough with a strong undertow - we couldn't let the kids in at all. Lots of coral lined the shore about where the waves break, which meant wearing shoes into the water. There were tons of great shells and coral on the beach, but not much swimming. The pool was nice, but we couldn't lay out very long anywhere because of the mosquitos. Bigger than flies in the States, the mosquitos came out at 3 p.m. and stayed out until morning. (The entire place is surrounded by mangrove swamps with a couple of resident crocodiles down the road). As a result, the BBQ and other events planned for outside had to be moved indoors.
The most dangerous location is a well which has been built over a cenote. (a limestone cavern) Although the sides of the "well" are about 4 feet high, an ambitious child could easily get up on top. There is no grate, mesh or anything else to keep anyone from falling the 15 feet into the water below. When I asked about this, the resident manager said that they were going to add a top to make it look more like a well, but had no plans to cover the hole.
NOW- about the resident manager. At first, he had anaggressive manner with us. Once we set him in his place and explained that Cristina had known of our arrival MANY months in advance and that we had written her in response to the negative comments on this web site, he mellowed out and became helpful.
Would I return here? Never with children- too dangerous on many counts, maybe if I wanted total seclusion in a somewhat rustic setting at least 15 minutes from any store, telephone, or other amenity.
Did we get our money's worth? No. A more appropriate price for what is offered would be around $600 per week. A week at the Grand Mayan (same amount of space, daily maid service, fresh towels daily, fabulous pools and restaurants, a kitchenette in your room, all services available on grounds) is $1500. If we knew then what we know now. . .






































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Re: Be Prepared - by: Kim
hi,

I just wanted to respond to a couple of comments made by this reviewer. My husband and I are owners of one of the condos and were down there in July 2006. We swam every day and saw lots of kids swimming as well. I'm not saying that his information was wrong, but the ocean changes from day to day and season to season. There can be big waves on occasion,but mostly, in 5 years we've only seen moderate ones. And we've never seen a rip current.

The road from the highway is not the best, but it is typical for Mexico and is only about a mile long. There are gekkos but I've never seen a tarantula. And I cannot imagine that it would take anyone 5 minutes to walk a cross the street to the beach.

I guess what I'm trying to say is that Sandy's Villas are individually owned, private condos. They are best suited for people who want to get away from the all inclusive enviroment and live more like the locals. And Playa del Secreto has something that the big resort towns of Playa del Carmen and Cancun do not--Peace and Quiet and a practically private beach. This is why we purchased our condo. It is necessary to either rent a car or be comfortable enough to use the local cabs or buses for transportation. But it is beautiful and quiet and a very special place if you are a experienced traveler you should have no problems whatsoever.



Re: Be Prepared - by: CRISTINA MASSALONGO
Im Cristina Massalongo Villa Sandy's manager, I wish to reply to all the people that have write this review, that I accept what is the true, but I cant accept LIE, first of all this is for Julia Scattini, I live in villa Sandy's in the villa # 8 where both my daughters are born, this summer until november 20, I was in vacation to italy for meet my parent's and make them know my daughter, IF YOU PERMIT THIS, thanks this is my life, I live the rest of the year since the 1998 in Playa del secreto,my daughter actually 3 years old and 16 month old use the beach , pool and garden EVERY DAY, like lots of other babies anch childrens we had during hight season.
You wa sto sandy's during low season, in november your friends the other negative review all your company, paying aproximatly $300usd $350usd per week, you can pretend luxury for that rates, but the unit are great for people like you, that push lounge chairs into the pool or jump on it with bottle of bier and after drink them live the bottle into the pool, this was your good friends or wedding group, i can said many other things, but Im not like you , and I can said that since the 2001 we rent this place we had 1,000 of guests and this v
negative review , probably 7 negative in a 1,000 of guests, this just for let you know that not all people are like you, I really dont like respond to this kind of review, but you make me feel very mad, because you dont tell the true, (all the true) you dont know nothing about me, and you write about my private persons and about my daughters ON LINE this is not correct as you dont KNOW NOTHING about us or my family, we built all down there, we know exactly what is there waht is possible or not, I can sending you lots of positive e-mails received from my guests after they leave, for let you know and let people know that the true is not YOUR TRUE but have to be the TRUE FOR THE MOST % OF OUR GUESTS AND THIS DUE THE DIFFERENCE.
I can tell you something in additional to your kind review since we rent , nobody had any accident in villa sandy's or the beach, I dont need spend more words , But i dont like people make feel me bad for free, as you know this all since before arrive at sandy's all is on our web site so there was any surprise there for you.

Re: Be Prepared - by: SOMEONE WHO KNOWS
Actually, the beach is very rough and very dangerous. I heard that someone broke their neck there a few years ago and had to be taken by ambulance to the States.

I myslef have swam there and it is unsafe.

I have not heard anything good about Cristina and her "hospitality"

Re: Be Prepared - by: Arthur Oostinga
Hello, I can't read more of this negative stuff. We'll get there for 3 years now with our, then 1 year, daughter. The first 2 years without a car! Allmost everyday we walked to the road to take the Playa Expres, 15 pesos to Playa del Carmen and 30 to Cancun (can you rent a car for that money?).No need to go to the gym, very healty!! The road is not good but that's part of the place, good road more vivitors for the beach less peace. Unfortanatly we never saw the crocodile, your are so lucky to stay there a few days and see some, we stayed for 8 weeks last year didn't see one. We used the phone which was in the villa but you have to buy some credit, normal I think. Our daughter swam in the pool and enjoyed it. The beach is not so beautifull after Wilma but if some could have changed it they allready had I think. We had a problem with the shower and the sink and gues what, it was solved within 2 hours, maybe it depends on the way how you ask it. We were there in Januari and seen the result of your visit, all the stuff from the kitchens, I spoke with some owners also, were mixed up. This was the first time, how may tha have happened? I realy don't like the way you offense the owners, manager and builders of the place. I don't want to be ofensive at all to any one, just wanted to tell my experience. Anyone who wants more information can mail me. Cristina, Alberto, Chantal, Angelica, and Carlo THANK YOU FOR A GREAT STAY.


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