Riu Palace Resort
Address: Avda. Xaman-Ha Manzana 3 Lote
Playa del Carmen, Mexico
Tel: 52(984)8774200
Fax: 52 (984) 87 74210
Email: palace.mexico@riu.com
URL: Riu Palace Resort
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Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Mexico
No. of Rooms/Units: 434
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Summary of All Property Reviews
Ratings based on answers from a total of 2 reviews (All Reviews)
10 is best 1 is worst |
 |
| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
9.00 |
Quality of Property |
9.50 |
| Privacy & Quietness |
9.00 |
Quality of Service |
8.00 |
| Courtesy & Hospitality of Staff |
8.50 |
Accuracy of Website (marketing hype) VS. Actual Experience |
6.50 |
| Food and Dining Experience |
6.00 |
Price/Value of Property |
7.00 |
| Safety Factor (Did you feel safe at property) |
10.00 |
Quality of Beach (ranked closest beach if property is located off the beach) |
9.50 |
| Total Property Score: 8.30 | Average Star Rating: 4.50 out of 5 |
- 50% (1 visitors of 2) said they would go back to Riu Palace Resort again.
- 50% (1 visitors of 2) said they would recommend Riu Palace Resort to friends.
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$789.00
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beauty isn't everything
Traveler Review By: Anonymous from chicago, illinois
Date of Visit: May 2005
The property is beautiful and the beach great. Lots of soft sand and chairs. Hundreds of plam trees for those who wnt shade and relaxation in the hammmocks. The rooms are spacious and nicely decorated. But, ther service was sub-par and the bars were understaffed and made lousy drinks. The brochures say top shelf liquor and their menus list top shelf choices but getting it is a trick! The food at the dinner restaurants was not that good. Bottled wsine is unheard of. Other AI's allow you to purchase better bottles - no such thing here. The pool is nice but the swim up bar closes at 5, they don't scim off the top of the pool in the a.m so debris floats in it and try to get an extra towel! The beach is a bit of a walk and the beach bar is half way between the resort and the beach so it's a bit inconvienient to beach goers. The extra's you would expect just don't happen.
For a 5 star resort we got 3 star service.
Property Review
10 is best 1 is worst
Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... Yes
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way
Property Service Rankings: (Average Ranking = 7.20)
- Cleanliness of Property: ... 8
- Quality of Property: ... 9
- Privacy and Quietness: ... 9
- Quality of Service: ... 6
- Courtesy and Hospitality of Staff: ... 7
- Accuracy of Website VS. Actual Experience: ... 4
- Food and Dining Experience: ... 5
- Price/Value of Property: ... 5
- Safety Factor (Did you feel safe at property): ... 10
- Quality of Beach (ranked closest beach if property is located off the beach): ... 9
Destination/Island Review
10 is best 1 is worst
Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes
Destination Rankings: (Average Ranking = 8.12)
- Cleanliness of Destination/Island: ... 8
- Options of Activities in the Area: ... 8
- Ease of Transportation (air, taxi, bus, shuttle): ... 7
- Quality of Beaches in the Area: ... 9
- Courtesy & Hospitality of Locals: ... 7
- Safety Factor (Did you feel safe in the Area): ... 9
- Local Restaurant Experience/Options: ... 8
- Price/Value of Destination (Does your dollar stretch?): ... 9
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Snorkeling and Scuba Diving Rankings:
Did you
Snorkel during your trip? ... No
Did you Scuba Dive during your trip? ... No
10 is best 1 is worst |
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Snorkeling Ratings |
Scuba Diving Ratings |
| Water Clarity ... 0 |
Water Clarity ... 0 |
| Health of the Reef ... 0 |
Health of the Reef ... 0 |
| Overall Experience ... 0 |
Overall Experience ... 0 |
| Would you recommend snorkeling here? ... N/A |
Would you recommend diving here? ... N/A |
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