Riu Palace Riviera Maya
Address:
Playa del Carmen, Mexico
Tel: 52(984)8772280
Fax: 52(984)87 72285
Email: palace.rivieramaya@riu.com
URL: Riu Palace Riviera Maya
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Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Mexico
No. of Rooms/Units: 400
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Summary of All Property Reviews
Ratings based on answers from a total of 2 reviews (All Reviews)
10 is best 1 is worst |
 |
| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
7.00 |
Quality of Property |
10.00 |
| Privacy & Quietness |
5.00 |
Quality of Service |
10.00 |
| Courtesy & Hospitality of Staff |
10.00 |
Accuracy of Website (marketing hype) VS. Actual Experience |
8.00 |
| Food and Dining Experience |
8.50 |
Price/Value of Property |
9.00 |
| Safety Factor (Did you feel safe at property) |
10.00 |
Quality of Beach (ranked closest beach if property is located off the beach) |
5.50 |
| Total Property Score: 8.30 | Average Star Rating: 4.50 out of 5 |
- 50% (1 visitors of 2) said they would go back to Riu Palace Riviera Maya again.
- 50% (1 visitors of 2) said they would recommend Riu Palace Riviera Maya to friends.
RIU RIP OFF
Traveler Review By: Joel Kamins from Orlando, FL
Date of Visit: February 2010
My wife and I came to the Riu Palace Riviera Maya for our honeymoon. From the moment we arrived it was apparent that the elegance and luxury was all a facade. We checked in late afternoon and were told that our room was not ready yet. An hour later they finally gave us our room keys and sent us walking blindly through the giant maze of a property. When we found the room we could not have been more disappointed. We Booked a King suite. We got two full size beds pushed together in the middle, like some 1950’s TV show. We then returned to the front desk to straighten out the problem, and were told there was nothing that could be done. After returning to our room in dismay, the front desk had the nerve to call and ask if everything was alright with our room, or if they could do anything for us. We complained about the room, again, and we were told, again, there was nothing that could be done. What a kick in the nuts!
Later, we went to the front desk and requested that some beers and a proper bottle of rum be sent to the room. The man at the desk said it would be done, as he wrote down the order and our room #. I waited, but the order never came. Two hours later there was a knock at the door. No drinks, just a woman asking if we needed more towels. I said “No”, and she asked if there was anything else she could do for us. So I said “Yes, we could use some beer and rum”. She said she could not do that. I was not surprised.
WHY BOTHER ASKING IF YOU ARE NOT GOING TO HELP
If you are looking for a relaxing, quiet getaway, then go somewhere else. After a long and expensive day of disappointment we decided to take it easy and watch some TV. All we did was watch, because we could not hear anything. All we could hear was the BOOM, BOOM, BOOM of the 1980’s dance music ringing from the courtyard. Thank God it was over by midnight. The collection of Michael Jackson songs made me want to throw myself over the balcony.
At over $300 a night per person we expected more.
Thanks for ruining our honeymoon Riu Palace
Joel Kamins
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