Moon Palace Golf & Spa Resort
Address:
Cancun/Playa, Mexico
Tel: + 52 (998) 881-6000
Fax: + 52 (998) 881-6001
Email: info@palaceresorts.com
URL: Moon Palace Golf & Spa Resort
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Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Mexico
No. of Rooms/Units: 2103
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Summary of All Property Reviews
Ratings based on answers from a total of 11 reviews (All Reviews)
10 is best 1 is worst |
 |
| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
7.36 |
Quality of Property |
8.18 |
| Privacy & Quietness |
6.00 |
Quality of Service |
7.36 |
| Courtesy & Hospitality of Staff |
7.45 |
Accuracy of Website (marketing hype) VS. Actual Experience |
5.82 |
| Food and Dining Experience |
5.73 |
Price/Value of Property |
6.55 |
| Safety Factor (Did you feel safe at property) |
8.73 |
Quality of Beach (ranked closest beach if property is located off the beach) |
4.64 |
| Total Property Score: 6.78 | Average Star Rating: 3.36 out of 5 |
- 45% (5 visitors of 11) said they would go back to Moon Palace Golf & Spa Resort again.
- 45% (5 visitors of 11) said they would recommend Moon Palace Golf & Spa Resort to friends.
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Butlins in the Sun
Traveler Review By: Anonymous from Surrey
Date of Visit: October 2007
At first sight this resort looks lovely, the main entrance is quite breathtaking and the golf courses are beautiful. We stayed there once before in 2005 when Aventura Palace was damaged by a hurricane, but since then the rooms have been redecorated and they have lost their warmth and any sense of luxury. The main problems with our week this year were; Nowhere nice to have a drink in the evenings (the swing bar outside was closed due to inclement weather, the jungle bar was like god’s waiting room and the lobby bar was full of loud, drunk conference people). The food looks lovely, but has no taste at all. If you want to see a show and it runs late, there is nowhere open afterwards to eat – you therefore have to have dinner at 7.30pm! And of course there are the timeshare people!! Whatever you do – don’t buy! It is a complete rip off. My husband bought into all the lies and we paid £10,000 – we were told we had 80 weeks at any Palace resort with 4 rounds of golf per week, 1 massage, 1 pedicure & 1 manicure per week. Now we find we have no golf and we still have to pay approx £1,000 per week for the all inclusive!! The golf costs £136 per round and £18 for an extra rider in the golf cart!! So definitely not the place for a cheap golfing holiday! My advise…..go somewhere else.
Property Review
10 is best 1 is worst
Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way
Property Service Rankings: (Average Ranking = 5.60)
- Cleanliness of Property: ... 1
- Quality of Property: ... 7
- Privacy and Quietness: ... 0
- Quality of Service: ... 9
- Courtesy and Hospitality of Staff: ... 9
- Accuracy of Website VS. Actual Experience: ... 7
- Food and Dining Experience: ... 3
- Price/Value of Property: ... 5
- Safety Factor (Did you feel safe at property): ... 10
- Quality of Beach (ranked closest beach if property is located off the beach): ... 5
Destination/Island Review
10 is best 1 is worst
Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes
Destination Rankings: (Average Ranking = 7.75)
- Cleanliness of Destination/Island: ... 8
- Options of Activities in the Area: ... 8
- Ease of Transportation (air, taxi, bus, shuttle): ... 10
- Quality of Beaches in the Area: ... 5
- Courtesy & Hospitality of Locals: ... 10
- Safety Factor (Did you feel safe in the Area): ... 10
- Local Restaurant Experience/Options: ... 5
- Price/Value of Destination (Does your dollar stretch?): ... 6
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Snorkeling and Scuba Diving Rankings:
Did you
Snorkel during your trip? ... No
Did you Scuba Dive during your trip? ... No
10 is best 1 is worst |
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Snorkeling Ratings |
Scuba Diving Ratings |
| Water Clarity ... 0 |
Water Clarity ... 0 |
| Health of the Reef ... 0 |
Health of the Reef ... 0 |
| Overall Experience ... 0 |
Overall Experience ... 0 |
| Would you recommend snorkeling here? ... N/A |
Would you recommend diving here? ... N/A |
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