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Moon Palace Golf & Spa Resort Traveler Review :: "Palace hotels ...bad trip"

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Summary of All Property Reviews Ratings based on answers from a total of 11 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	7.36	Quality of Property	8.18
Privacy & Quietness	6.00	Quality of Service	7.36
Courtesy & Hospitality of Staff	7.45	Accuracy of Website (marketing hype) VS. Actual Experience	5.82
Food and Dining Experience	5.73	Price/Value of Property	6.55
Safety Factor (Did you feel safe at property)	8.73	Quality of Beach (ranked closest beach if property is located off the beach)	4.64
Total Property Score: 6.78 | Average Star Rating: 3.36 out of 5

• 45% (5 visitors of 11) said they would go back to Moon Palace Golf & Spa Resort again.
• 45% (5 visitors of 11) said they would recommend Moon Palace Golf & Spa Resort to friends.

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We stayed in moon palace for 5 nights. The rooms are small and the hotel is very crowded! The drinks are diluted and the food is very very bad. After two days of our stay we got sick of going to the restaurants and even if we stepped in the food tasted awful. Because this place is far far away from any other place or restaurant and we couldn't go anywhere to eat out. Pretty much we gone hungry and we lived on alcohol. About 75% of our group got dysentry and we didn't eat anywhere apart from the food provided by the hotel people. Also, visiting a doctor is not included and you have to pay from your packet if you get severly sick. You can't swim at the sea and the beach is very smelly. We love to do morning walk, and because of the smell we couldn't able to do that at this hotel. You need to tip a lot to get good service from the waiters eventhough this place is all inclucive and tips are included. The TV provided in the room is very old and is very grainey and we won't even feel like watching anything. The trip to Isla Mujeres was good and crew in the ship was fun.

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 1
• Quality of Property: ... 5
• Privacy and Quietness: ... 5
• Quality of Service: ... 6
• Courtesy and Hospitality of Staff: ... 6
• Accuracy of Website VS. Actual Experience: ... 2
  
• Food and Dining Experience: ... 1
• Price/Value of Property: ... 7
  
• Safety Factor (Did you feel safe at property): ... 8
• Quality of Beach (ranked closest beach if property is located off the beach): ... 1

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... No
Would you recommend this destination/island to your friends?: ... No

• Cleanliness of Destination/Island: ... 7
• Options of Activities in the Area: ... 7
• Ease of Transportation (air, taxi, bus, shuttle): ... 8
• Quality of Beaches in the Area: ... 8
• Courtesy & Hospitality of Locals: ... 7
• Safety Factor (Did you feel safe in the Area): ... 4
  
• Local Restaurant Experience/Options: ... 7
• Price/Value of Destination (Does your dollar stretch?): ... 8
  

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