Moon Palace Golf & Spa Resort
Address:
Cancun/Playa, Mexico
Tel: + 52 (998) 881-6000
Fax: + 52 (998) 881-6001
Email: info@palaceresorts.com
URL: Moon Palace Golf & Spa Resort
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Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Mexico
No. of Rooms/Units: 2103
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Summary of All Property Reviews
Ratings based on answers from a total of 11 reviews (All Reviews)
10 is best 1 is worst |
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| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
7.36 |
Quality of Property |
8.18 |
| Privacy & Quietness |
6.00 |
Quality of Service |
7.36 |
| Courtesy & Hospitality of Staff |
7.45 |
Accuracy of Website (marketing hype) VS. Actual Experience |
5.82 |
| Food and Dining Experience |
5.73 |
Price/Value of Property |
6.55 |
| Safety Factor (Did you feel safe at property) |
8.73 |
Quality of Beach (ranked closest beach if property is located off the beach) |
4.64 |
| Total Property Score: 6.78 | Average Star Rating: 3.36 out of 5 |
- 45% (5 visitors of 11) said they would go back to Moon Palace Golf & Spa Resort again.
- 45% (5 visitors of 11) said they would recommend Moon Palace Golf & Spa Resort to friends.
I thoroughly enjoyed the Moon Palace!!!
Traveler Review By: Hidee Galloway
Date of Visit: October 2003
My husband and daughter just returned from a vacation at the Moon Palace (Nizuc Side) on October 25, 2003. We totally enjoyed ourselves and would recommend this resort to anyone, especially families who wish to be away from the Hotel Zone with all the tourists and college students.
About a week before we flew to Cancun I started surfing the net to read some reviews. For the most part, the reviews were negative....complaining mainly about the beach and the food. I began to worry that I was wasting my money and wishing I had picked another place to stay as this was my husband and daughter's first time to Cancun. I went in 2000 with work and stayed at the Cancun Palace (also a VERY EXCELLENT resort) and was so impressed I decided to take my family. Upon arriving at the Moon Palace I was relieved and quite impressed by the beauty and professionalism of the moon palace and its staff.
We were first assigned a room that overlooked a little pond and other condos but it was still an excellent view. The grounds are beautiful and well kept. Because my 6 year old daughter had never seen the ocean we asked for an ocean-view room. The staff was more than helpful, and because we were there during the off-peak season and the resort wasn't completely full, they gave us a killer-view room on our third night there.
The drinks were good and plentiful. I didn't hardly need to lift a finger to get one. The restaraunts were good as well, though I think people need to remember one thing.....YOU'RE IN MEXICO NOT AMERICA! The food was good mexican food. No, there wasn't beef wellington or prime rib sitting there for the taking. But there was plenty to choose from. Every place I have every stayed (Bahamas, Cancun, Puerto Vallarta to name some recent voyages)that is all-incluse focuses mainly on buffets and I thought they were excellent. Clean, temperature controlled with a variety of choices. The oriental restaraunt on the Sunrise side was also quite good. We rode the shuttle there and then walked back on the beach. Very romantic and mesmerizing.
The salon was also very nice. I went there every afternoon for either a manicure, pedicure, scalp massage, or holistic massage and although I have had better, they were very relaxing and the staff tried very hard to make it a great experience. Again, I was in Mexico, not in New York City spa.
We did a few tours, one being a three hour (not sure if our daughter could be entertained all day) snorkeling tour and it was awesome! I've also done the 'Bob', jungle tour, and pirate tour and they were all great.
Overall, I would give this resort a 5star rating....the food is not exactly 5start but it is up to standards with the rest of the all-inclusive resort I've been to and we were very impressed. Money well spent.
Property Review
10 is best 1 is worst
Would you stay at this property again?: ... Yes
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way
Property Service Rankings: (Average Ranking = 8.60)
- Cleanliness of Property: ... 10
- Quality of Property: ... 9
- Privacy and Quietness: ... 10
- Quality of Service: ... 10
- Courtesy and Hospitality of Staff: ... 10
- Accuracy of Website VS. Actual Experience: ... 5
- Food and Dining Experience: ... 8
- Price/Value of Property: ... 7
- Safety Factor (Did you feel safe at property): ... 10
- Quality of Beach (ranked closest beach if property is located off the beach): ... 7
Destination/Island Review
10 is best 1 is worst
Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes
Destination Rankings: (Average Ranking = 8.50)
- Cleanliness of Destination/Island: ... 8
- Options of Activities in the Area: ... 8
- Ease of Transportation (air, taxi, bus, shuttle): ... 8
- Quality of Beaches in the Area: ... 10
- Courtesy & Hospitality of Locals: ... 8
- Safety Factor (Did you feel safe in the Area): ... 10
- Local Restaurant Experience/Options: ... 8
- Price/Value of Destination (Does your dollar stretch?): ... 8
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Snorkeling and Scuba Diving Rankings:
Did you
Snorkel during your trip? ... Yes
Did you Scuba Dive during your trip? ... No
10 is best 1 is worst |
|
Snorkeling Ratings |
Scuba Diving Ratings |
| Water Clarity ... 10 |
Water Clarity ... 0 |
| Health of the Reef ... 10 |
Health of the Reef ... 0 |
| Overall Experience ... 10 |
Overall Experience ... 0 |
| Would you recommend snorkeling here? ... Yes |
Would you recommend diving here? ... N/A |
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