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Moon Palace Golf & Spa Resort Traveler Review :: "Honeymooners Beware!!!!!!!!!!!!!!"

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Summary of All Property Reviews Ratings based on answers from a total of 11 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	7.36	Quality of Property	8.18
Privacy & Quietness	6.00	Quality of Service	7.36
Courtesy & Hospitality of Staff	7.45	Accuracy of Website (marketing hype) VS. Actual Experience	5.82
Food and Dining Experience	5.73	Price/Value of Property	6.55
Safety Factor (Did you feel safe at property)	8.73	Quality of Beach (ranked closest beach if property is located off the beach)	4.64
Total Property Score: 6.78 | Average Star Rating: 3.36 out of 5

• 45% (5 visitors of 11) said they would go back to Moon Palace Golf & Spa Resort again.
• 45% (5 visitors of 11) said they would recommend Moon Palace Golf & Spa Resort to friends.

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If you’re going to Mexico for romance, the moon palace is probably the last place to would want to go to. My wife and I just got back from the moon palace a week ago. When we first arrived to the moon palace we were taken in by its enormous size. They have over 2000 rooms. The palace is divided into two areas, the Sunrise section and the Nazuc section (not sure of the spelling). The sunrise is the main area and the other is a smaller version of it. All the rooms with hammocks are located in the sunrise section.

When we entered the lobby we noticed there were quite a few partying people at the bar. And when I mean partying, the whole bar was packed with guys in their 20's smashed out of their minds at 12:00 in the afternoon. I guess the problem is that the moon palace is too close to Cancun for people who don't want to come to party. After a few battles with the front desk we finally got the room we wanted.

As soon as you check in a 'guest service' rep. comes over with punch and asks you to see him after you are done getting your room. This rep. sits you down and talks about a free VIP breakfast that you are 'specially invited to' (which means everyone goes to it). He then tells you that after the breakfast you will have $100 hotel money to spend on tours, events and other activities. When he's just about to finish he will bring out some sob story about his kid winning a trip overseas, if you show up tomorrow. He casually adds in 'It's only a 90 minute presentation'. This whole charade is nothing more than a TIMESHARE event. Luckily, when we were walking away I thought this whole situation was very strange, and we decided not to go. After talking to other couples I guess the '90 minutes' turned into 3 hours. Beware of the timeshare!

The pools at the resort were very nice but once again, hearing drunk-ass frat boys yelling over top of 'welcome to the jungle' took away a romantic getaway.

The resort has many places to eat which are all about 7 out of 10. The Asian restaurant was the best of them all. Some places are buffet and some they bring the food to you. One day the breakfast was colder than my drink. Everyone wants to be tipped but I only did that when they went an extra mile for me.

I was very disappointed with the beach. In fact the beach was terrible. It was all brown and tons of seaweed. We didn't see anyone swimming in it the whole time we were there. I've seen cleaner used toilets than the beach at the moon palace. Anyone who doesn't believe this can e-mail me and I will send them a picture. If you love the beach then stay away from here.

The rooms were kept up very well and the whole resort was very clean. If you think you’re going to get a room with an ocean view, good luck. #1 those rooms are for timeshare clients and #2 the resort is way too big to have everyone facing the water. Once again, I can e-mail anyone a picture of the view from our room.

The nightlife at the moon palace did have many events going on such as Mayan shows, karaoke, dancing, etc. There were many activities to do there.

I didn't like the resort becuase it was too close to the airport. And if you stayed at the moon palace you will know why.

One plus sign of the resort we liked was the free shuttles to any one of the sister resorts such as Beach palace, XPU-HA, Cancun palace, etc.
We took a free shuttle to XPU-HA and enjoyed their beach. It was very nice warm water and a great looking beach. We could also eat at any other sister resorts for free. But some palaces had only 2 restaurants.

We found many activities through the resort were very expensive but, if you pick up a tourist package at the airport when you arrive many of the same tours are cheaper and have coupon discounts.

The bottom line is this: It all depends what you’re going to the moon palace for.

Romance? No.
Partying? Yes.
Tours and activities? Yes.
Beach? No.
Quiet vacation? No.

If anyone has any questions feel free and ask.

Just a final note: It seems many people rave about this resort.
I have a feeling they don't travel very much.

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 9
• Quality of Property: ... 9
• Privacy and Quietness: ... 2
• Quality of Service: ... 6
• Courtesy and Hospitality of Staff: ... 8
• Accuracy of Website VS. Actual Experience: ... 5
  
• Food and Dining Experience: ... 7
• Price/Value of Property: ... 8
  
• Safety Factor (Did you feel safe at property): ... 10
• Quality of Beach (ranked closest beach if property is located off the beach): ... 1

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... No

• Cleanliness of Destination/Island: ... 5
• Options of Activities in the Area: ... 10
• Ease of Transportation (air, taxi, bus, shuttle): ... 10
• Quality of Beaches in the Area: ... 9
• Courtesy & Hospitality of Locals: ... 8
• Safety Factor (Did you feel safe in the Area): ... 7
  
• Local Restaurant Experience/Options: ... 7
• Price/Value of Destination (Does your dollar stretch?): ... 5
  

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