Moon Palace Golf & Spa Resort
Address:
Cancun/Playa, Mexico
Tel: + 52 (998) 881-6000
Fax: + 52 (998) 881-6001
Email: info@palaceresorts.com
URL: Moon Palace Golf & Spa Resort
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Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Mexico
No. of Rooms/Units: 2103
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Summary of All Property Reviews
Ratings based on answers from a total of 11 reviews (All Reviews)
10 is best 1 is worst |
 |
| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
7.36 |
Quality of Property |
8.18 |
| Privacy & Quietness |
6.00 |
Quality of Service |
7.36 |
| Courtesy & Hospitality of Staff |
7.45 |
Accuracy of Website (marketing hype) VS. Actual Experience |
5.82 |
| Food and Dining Experience |
5.73 |
Price/Value of Property |
6.55 |
| Safety Factor (Did you feel safe at property) |
8.73 |
Quality of Beach (ranked closest beach if property is located off the beach) |
4.64 |
| Total Property Score: 6.78 | Average Star Rating: 3.36 out of 5 |
- 45% (5 visitors of 11) said they would go back to Moon Palace Golf & Spa Resort again.
- 45% (5 visitors of 11) said they would recommend Moon Palace Golf & Spa Resort to friends.
Looks can be deceiving
Traveler Review By: Anonymous from Temecula, CA
Date of Visit: February 2007
We went to Moon Palace for our honeymoon. It looks nice from a far but once you are there beware. The resurants are always crouded. You have to wait 30-40 minutes to be seated. You see your waiter once and never comes back. Then there are the "timeshare people" They try to see you their time share. Like the newlyweds like we were, we bought it. What a mistake paid $12,000. feels like we paid for a coupon. You still have to pay when you want to go to the resort, so what does the 12000 give you? A discounted price that maybe 100 less then you can get on a online site (orbitz, expedia, etc) . Moon Palace is $3400 for 1 week for 2 people where is the deal in that, plus you still have to pay for flight. The time share speal took allllll day so now we wasted a whole day on this very expensive coupon. You never own anything like other timeshares. Plus the price goes up every year. We have 3 kids between the both of us but are not able to use the resort because they only allow 4 people in the room. I called to see since one of the kids is under the age of 1 if we could stay in 1 room they said NO and that I can buy 2 rooms and have my 11 year old stay in there by herself. The whole palace resort chain is not easy to work with rude phone customer service not helpful at all.
Property Review
10 is best 1 is worst
Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way
Property Service Rankings: (Average Ranking = 2.90)
- Cleanliness of Property: ... 3
- Quality of Property: ... 5
- Privacy and Quietness: ... 0
- Quality of Service: ... 1
- Courtesy and Hospitality of Staff: ... 2
- Accuracy of Website VS. Actual Experience: ... 1
- Food and Dining Experience: ... 5
- Price/Value of Property: ... 2
- Safety Factor (Did you feel safe at property): ... 7
- Quality of Beach (ranked closest beach if property is located off the beach): ... 3
Destination/Island Review
10 is best 1 is worst
Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes
Destination Rankings: (Average Ranking = 6.38)
- Cleanliness of Destination/Island: ... 8
- Options of Activities in the Area: ... 7
- Ease of Transportation (air, taxi, bus, shuttle): ... 8
- Quality of Beaches in the Area: ... 7
- Courtesy & Hospitality of Locals: ... 5
- Safety Factor (Did you feel safe in the Area): ... 3
- Local Restaurant Experience/Options: ... 7
- Price/Value of Destination (Does your dollar stretch?): ... 6
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Snorkeling and Scuba Diving Rankings:
Did you
Snorkel during your trip? ... No
Did you Scuba Dive during your trip? ... No
10 is best 1 is worst |
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Snorkeling Ratings |
Scuba Diving Ratings |
| Water Clarity ... 0 |
Water Clarity ... 0 |
| Health of the Reef ... 0 |
Health of the Reef ... 0 |
| Overall Experience ... 0 |
Overall Experience ... 0 |
| Would you recommend snorkeling here? ... N/A |
Would you recommend diving here? ... N/A |
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