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Moon Palace Golf & Spa Resort Traveler Review :: "Moon Palace Review -- Theft from room"

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Summary of All Property Reviews Ratings based on answers from a total of 11 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	7.36	Quality of Property	8.18
Privacy & Quietness	6.00	Quality of Service	7.36
Courtesy & Hospitality of Staff	7.45	Accuracy of Website (marketing hype) VS. Actual Experience	5.82
Food and Dining Experience	5.73	Price/Value of Property	6.55
Safety Factor (Did you feel safe at property)	8.73	Quality of Beach (ranked closest beach if property is located off the beach)	4.64
Total Property Score: 6.78 | Average Star Rating: 3.36 out of 5

• 45% (5 visitors of 11) said they would go back to Moon Palace Golf & Spa Resort again.
• 45% (5 visitors of 11) said they would recommend Moon Palace Golf & Spa Resort to friends.

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Add your comments about this review View Comments (1)

My name is Joe Kleon. I own and operate a recording studio, provide professional voice services to radio and TV, and am a professional photographer.

I just returned about four hours ago from my honeymoon in Cancun, where my wife and I stayed at the Moon Palace. We were there from June 8-15, 2003

I have a lot fresh on my mind regarding our stay at the Moon Palace. I found this site searching for 'Moon Palace' and 'fheft.' While I download pictures from my trip, I will tell you my experiences at the Moon Palace.

I had an absolutely great time on my honeymoon, but the Moon Palace had little to do with it. Granted, the grounds, many pools, and bars looked fantastic, but the drinks were extremely weak, the food was, for the most part, medicore, 'time shares' are crammed down your throat, and we had items stolen from our room.

While out on a tour, the second day there, we returned to our room to find items had been stolen. I can't tell you how violated and upset we were. We searched the room for two hours before I went to the lobby to report the incident. Forty-five minutes after notifying someone at the front desk the 'night manager' came and spoke to me. He appeared concerned and said he would meet me back at my room, with security, in fifteen minutes.

Around an hour later, he arrivd with two security guards. One guard took a reading of who was in the room that day, from the card reader on the door. We knew that a maid cleaning the room and someone restocking the small refridgerator, which was done every two days, were in the room that day. The other guard did an search of our room and spent about 30 mintues searching the entire room.

I was told to check with lost and found, as maybe the items were bunched up in the bed and taken to the laundry.

I checked in with 'guest services' twice a day for the next few days. After the first day, I was greeted with rolled eyes and a total lack of concern and pronounced apathy. Several times, before checking lost and found, the guest services reps wanted to first talk to me about their time share program! I was agast. I was also called once at 8 in the morning and my wife and I were awakened by a hotel rep wanting to know if we received our 'spceial invitation,' which was a 90 minute presentation hawking their time share program. I was completely pissed.

We asked for a copy of the security report and were only given the first page, where I wrote a copy of what happened on a blank sheet of paper, as requested by the manager. I also filled out a hotel theft form and a printed reading was done on who was in the room the day of the theft. I was told I was not allowed to have copies of this information. I felt they were covering something up.

After continuing to apply pressure to investagate the theft and search for the item, both personally and also insisting that the Apple Vactions reps did the same, a very strange thing happened.

Four days later, on the night before we were to leave, we return to our room to find the items back in the room, on top of our main suitcase.

We had placed the 'do not disturb' sign on our door since the theft, not wanting any one else in the room after the theft. The fact that someone entered the room during this time left us frightened and wanting to get the hell out of there. We spent the rest of the night packing and searching everything we packed, making sure nothing was left hidden in any of our luggage, maybe by a disgruntled thief. It was a hell of a feeling to be experiencing on your honeymoon.

I felt my honeymoon was destroyed. We both tied not to show it, but were deeply concerned by what had happened.

I am positive that someone entered the room and returned the item, probably after being repeatedly being pressured by both security and Apple personnel.

Immediately after noticing the theft, I searched the suitcase, where the item was found, three times in two hours, while serarching the room. While I then walked to the lobby and waited for someone to talk to me (30-45 minutes) my wife again searched the suitcase, as well as the entire room.

Security then arrived and also searched the suitcase. We were in there 2-3 times a day for four days after the theft, for clothes and other items.

Then it suddenly appears ON TOP of the suitcase, in plain sight, during a six hour period we spent shopping and exploring in downtown Cancun.

We never told anyone that the item reappeared. We were scheduled to leave the follwing afternoon and did not want to spend the rest of our time dealing with the same lackluster atttude we received during the four days after the theft. We were scared, felt violated, and just wanted to get the hell out of there.

Fortunately, we spent much time, during the week, away from the resort, on tours of Tulum, Chichen-Itza, and a few other places. They were absolutely the most fantastic places I have ever visited. Being a professional photographer, I took around 2000 pictures and am viewing them for the first time as I write this review. They are some of the best I have ever taken. I will post them on my website, in the next few days. I will not post the URL here, but you can search any search engine under my name and find the site.

My honeymoon was still the best week of my life. I just wish I had spent it anywhere but the Moon Palace, or any Palace Resport, for that matter.

The food was mostly buffet style medicore ruffage. The same buffets you see in mid-price American buffets. Not five star food, by any means. The two good restaurants in the Sunrise section of the Moon Palace, were a steak place and an oriental restaurant. We ate in the oriental restaraunt once, because every other night we tried but either had to wait more than two hours, or could not get in at all.

The one Mexican restaurant we ate at was the worst meal of our entire trip.

Back to the buffets for a cheeseburger and a weak pina colida. Yea!

The beach at the Moon Palace was covered with seaweed and murky. The beaches at the three other Palace Resorts we visited were beautiful. Crystal light blue water, white sand, amazing.

The beach at The Moon Palace was dark, covered with thick layers of seaweed, murky and uninviting.

I hope to return to the area to explore other Myan sites. I will never stay at The Moon Palace, or any other Palace resort.

Joe Kleon
Cleveland Ohio

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 10
• Quality of Property: ... 10
• Privacy and Quietness: ... 4
• Quality of Service: ... 2
• Courtesy and Hospitality of Staff: ... 1
• Accuracy of Website VS. Actual Experience: ... 3
  
• Food and Dining Experience: ... 3
• Price/Value of Property: ... 2
  
• Safety Factor (Did you feel safe at property): ... 1
• Quality of Beach (ranked closest beach if property is located off the beach): ... 1

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes

• Cleanliness of Destination/Island: ... 8
• Options of Activities in the Area: ... 10
• Ease of Transportation (air, taxi, bus, shuttle): ... 10
• Quality of Beaches in the Area: ... 10
• Courtesy & Hospitality of Locals: ... 8
• Safety Factor (Did you feel safe in the Area): ... 8
  
• Local Restaurant Experience/Options: ... 10
• Price/Value of Destination (Does your dollar stretch?): ... 8
  

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