Moon Palace Golf & Spa Resort
Address:
Cancun/Playa, Mexico
Tel: + 52 (998) 881-6000
Fax: + 52 (998) 881-6001
Email: info@palaceresorts.com
URL: Moon Palace Golf & Spa Resort
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Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Mexico
No. of Rooms/Units: 2103
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Summary of All Property Reviews
Ratings based on answers from a total of 11 reviews (All Reviews)
10 is best 1 is worst |
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| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
7.36 |
Quality of Property |
8.18 |
| Privacy & Quietness |
6.00 |
Quality of Service |
7.36 |
| Courtesy & Hospitality of Staff |
7.45 |
Accuracy of Website (marketing hype) VS. Actual Experience |
5.82 |
| Food and Dining Experience |
5.73 |
Price/Value of Property |
6.55 |
| Safety Factor (Did you feel safe at property) |
8.73 |
Quality of Beach (ranked closest beach if property is located off the beach) |
4.64 |
| Total Property Score: 6.78 | Average Star Rating: 3.36 out of 5 |
- 45% (5 visitors of 11) said they would go back to Moon Palace Golf & Spa Resort again.
- 45% (5 visitors of 11) said they would recommend Moon Palace Golf & Spa Resort to friends.
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moon palace room theft
Traveler Review By: Anonymous from idaho
Date of Visit: January 2007
My Family just came back from a trip to Cancun where we stayed at the Moon Palace. Our stay was for 9 nights, our family consitsted of my husbands parents and our two children ages 16 and 13. The cost for this vacation was around $ 12,000.00 USD which included the airfare. My husband and I took $ 1,040.00 in spending money to pay for scuba, golf, atv rides and incidentals. We also took $ 100.00 in singles to use for tipping at the hotel, of which the bank gave me brand new serial numbered singles. Our Moon Palace room safe was accessed the 2nd day we were there and the $ 1040.00 was stolen, the theif or theives did not steal the serial numbered tipping money or credit cards. We reported the theft to Carlos in public relations (whom did not seem surprised) he had the Moon Palace hotel security dept come to our room for an "investigation" we cooperated and answered all questions, they looked through all our belongings, interviewed their staff and determined that the theft was impossible. Carlos in public relations said it was strongly recommended we go to Cancun to make a police report, we did not want to waste the time as the city is far from the hotel and we knew we would lose this vacation day if we did, but we did as he so strongly suggested...it did turn out to be a wasted day, the police never followed up. Carlos said the Moon Palace hotel would not do anything for us regarding the theft, he said they determined it impossible and he and Norma in public relations insinuated we were lying. I called my travel agent and told her to call Mexico Unlimited to see if they could do something on our behalf, while I had her on the phone I handed the phone to manager Mr. Mendoza, whom I thought was rude to my travel agent and told her it was not her business, just between the hotel and her client (us). I told Mr. Mendoza I would report my review on the internet upon my return, he did not care. My agent sent faxes and emails to the general manager of Moon Palace, Jaquin Arestage, it took him a day or so to reply to them, but he would do nothing for us either. I would not recommend this hotel to anyone who needs to feel they and their belongings are safe. Upon arrival, it actually appeared to be the nicest hotel we have ever stayed in, the wait staff were very attentive, the grounds very well maintained, pools clean, rooms comfortable, food and drinks good, although 4 out of 6 of us were sickened with the stomach ailment before we left. The beach is not good for swimming, it has sea grass and jelly fish in the water. My husband and I were both stung by jellyfish. It was not the missing money which ruined the trip, but the attitude of the management which left a bad taste in our mouths every day we were there.
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