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Barcelo Maya Beach Resort Traveler Review :: "Hotel great, Transglobal/Lomas are not"

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Summary of All Property Reviews Ratings based on answers from a total of 17 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	9.35	Quality of Property	9.41
Privacy & Quietness	5.59	Quality of Service	8.35
Courtesy & Hospitality of Staff	8.65	Accuracy of Website (marketing hype) VS. Actual Experience	8.47
Food and Dining Experience	7.71	Price/Value of Property	8.29
Safety Factor (Did you feel safe at property)	9.35	Quality of Beach (ranked closest beach if property is located off the beach)	9.29
Total Property Score: 8.45 | Average Star Rating: 4.47 out of 5

• 82% (14 visitors of 17) said they would go back to Barcelo Maya Beach Resort again.
• 82% (14 visitors of 17) said they would recommend Barcelo Maya Beach Resort to friends.

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Add your comments about this review View Comments (2)

The Barcelo Maya Resort is a real jewel, and we loved every aspect of our stay. Our problem was with TransGlobal Vacations (aka Lomas Travel at the Resort) and with Abby Travel, the agent in Duluth, MN that booked our trip. We were the victims of a bait & switch operation in which we were told before we left that we were 'paid in full,' but then we were charged an additional $10,800 pesos, $900+ USD while staying at the hotel. TransGlobal and Abby Travel refused to rectify the situation. Lastly, TransGlobal bungled our departure transportation to the airport, so we had to pay $50 out of pocket for a last minute taxi. But, like I said, the resort was great!

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... Yes
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 10
• Quality of Property: ... 10
• Privacy and Quietness: ... 8
• Quality of Service: ... 8
• Courtesy and Hospitality of Staff: ... 8
• Accuracy of Website VS. Actual Experience: ... 10
  
• Food and Dining Experience: ... 9
• Price/Value of Property: ... 8
  
• Safety Factor (Did you feel safe at property): ... 10
• Quality of Beach (ranked closest beach if property is located off the beach): ... 10

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes

• Cleanliness of Destination/Island: ... 7
• Options of Activities in the Area: ... 8
• Ease of Transportation (air, taxi, bus, shuttle): ... 5
• Quality of Beaches in the Area: ... 10
• Courtesy & Hospitality of Locals: ... 10
• Safety Factor (Did you feel safe in the Area): ... 8
  
• Local Restaurant Experience/Options: ... 9
• Price/Value of Destination (Does your dollar stretch?): ... 8
  

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