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Occidental Grand Flamenco Xcaret Traveler Review :: "Service and food terrible."

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Summary of All Property Reviews Ratings based on answers from a total of 14 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	8.86	Quality of Property	7.79
Privacy & Quietness	8.14	Quality of Service	7.21
Courtesy & Hospitality of Staff	7.71	Accuracy of Website (marketing hype) VS. Actual Experience	7.00
Food and Dining Experience	6.29	Price/Value of Property	6.71
Safety Factor (Did you feel safe at property)	8.71	Quality of Beach (ranked closest beach if property is located off the beach)	5.64
Total Property Score: 7.41 | Average Star Rating: 3.79 out of 5

• 57% (8 visitors of 14) said they would go back to Occidental Grand Flamenco Xcaret again.
• 64% (9 visitors of 14) said they would recommend Occidental Grand Flamenco Xcaret to friends.

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We stayed at Grand Occidental Xcaret in January of 2006 – loved it.
This January, 2008 we brought 11 of our friends. Now it has a different name: Occidental Grand Flamenco Xcaret. And with the name change there are a lot of changes in quality of service and quality of food.
Now it’s not easy to make reservations in restaurants – everything is booked, but when we went to 3 restaurants it was half empty.

I booked Occidental through MLT for my family of 3 people and when we arrived we found out that the Travel agency had made a mistake and they got us a room for 2 people instead. I asked the staff of Occidental to show us the room for 3 people junior suit - it’s almost the same room except 5 feet longer, beside 2 beds there was a couch. I asked how much we have to pay extra and they told me $35.00 more per person or $735.00 for a week stay.

I had to complain to customer service that we don’t have CNN or Fox News channel working in our room, only Spanish channels, it took 3 days to resolve this. They told me that we need to move to a different room with working TV. And guess who did the moving - me.
The food they were serving at the buffet was almost the same every day. Last year we even had caviar one day. This year I was ashamed because I told so much about this resort to my friends

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