Occidental Grand Flamenco Xcaret
Address: Carretera Federal 307. Chetumal - Puerto Juarez Km
Xcaret, Mexico
Tel: 52(984) 871 5400
Fax: 52(994) 871 5406
Email: apineda@mx.occidentalhotels.com
URL: Occidental Grand Flamenco Xcaret
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Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Mexico
No. of Rooms/Units: 769
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Summary of All Property Reviews
Ratings based on answers from a total of 14 reviews (All Reviews)
10 is best 1 is worst |
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| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
8.86 |
Quality of Property |
7.79 |
| Privacy & Quietness |
8.14 |
Quality of Service |
7.21 |
| Courtesy & Hospitality of Staff |
7.71 |
Accuracy of Website (marketing hype) VS. Actual Experience |
7.00 |
| Food and Dining Experience |
6.29 |
Price/Value of Property |
6.71 |
| Safety Factor (Did you feel safe at property) |
8.71 |
Quality of Beach (ranked closest beach if property is located off the beach) |
5.64 |
| Total Property Score: 7.41 | Average Star Rating: 3.79 out of 5 |
- 57% (8 visitors of 14) said they would go back to Occidental Grand Flamenco Xcaret again.
- 64% (9 visitors of 14) said they would recommend Occidental Grand Flamenco Xcaret to friends.
Service and food terrible.
Traveler Review By: Yury Slutsky from Minneapolis
Date of Visit: January 2008
We stayed at Grand Occidental Xcaret in January of 2006 – loved it.
This January, 2008 we brought 11 of our friends. Now it has a different name: Occidental Grand Flamenco Xcaret. And with the name change there are a lot of changes in quality of service and quality of food.
Now it’s not easy to make reservations in restaurants – everything is booked, but when we went to 3 restaurants it was half empty.
I booked Occidental through MLT for my family of 3 people and when we arrived we found out that the Travel agency had made a mistake and they got us a room for 2 people instead. I asked the staff of Occidental to show us the room for 3 people junior suit - it’s almost the same room except 5 feet longer, beside 2 beds there was a couch. I asked how much we have to pay extra and they told me $35.00 more per person or $735.00 for a week stay.
I had to complain to customer service that we don’t have CNN or Fox News channel working in our room, only Spanish channels, it took 3 days to resolve this. They told me that we need to move to a different room with working TV. And guess who did the moving - me.
The food they were serving at the buffet was almost the same every day. Last year we even had caviar one day. This year I was ashamed because I told so much about this resort to my friends
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