Occidental Grand Flamenco Xcaret
Address: Carretera Federal 307. Chetumal - Puerto Juarez Km
Xcaret, Mexico
Tel: 52(984) 871 5400
Fax: 52(994) 871 5406
Email: apineda@mx.occidentalhotels.com
URL: Occidental Grand Flamenco Xcaret
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Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Mexico
No. of Rooms/Units: 769
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Summary of All Property Reviews
Ratings based on answers from a total of 14 reviews (All Reviews)
10 is best 1 is worst |
 |
| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
8.86 |
Quality of Property |
7.79 |
| Privacy & Quietness |
8.14 |
Quality of Service |
7.21 |
| Courtesy & Hospitality of Staff |
7.71 |
Accuracy of Website (marketing hype) VS. Actual Experience |
7.00 |
| Food and Dining Experience |
6.29 |
Price/Value of Property |
6.71 |
| Safety Factor (Did you feel safe at property) |
8.71 |
Quality of Beach (ranked closest beach if property is located off the beach) |
5.64 |
| Total Property Score: 7.41 | Average Star Rating: 3.79 out of 5 |
- 57% (8 visitors of 14) said they would go back to Occidental Grand Flamenco Xcaret again.
- 64% (9 visitors of 14) said they would recommend Occidental Grand Flamenco Xcaret to friends.
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A stunning disappointment
Traveler Review By: Susan Fernandez from Florida
Date of Visit: February 2005
My family was booked for a week at this hotel. We arrived at different times since we were coming for the wedding of one of my sons. The hotel mistakenly placed my other son and his family in the Royal suites, which had been booked for the honeymoon couple. When the staff was told of the mistake they tried to get us to pay more and keep the room, a classic bait and switch. When we refused, they moved my son and his family into the regular room that we had originally requested, never once apologizing. The promised crib didn't arrive until late in the day. When one of the kids got sick later in the week and we had to take him to our room, the staff at Le Buffet would not let the mother take food out to him. Against their policy, they said. We have since learned that a child drowned in one of the hotel pools a couple of years ago. I think there is a callous disregard for human life at this hotel. I would never return. Whenever we asked for help, there was no manager on duty. We never were allowed to speak to anyone in charge during the entire horrible week we spent there.
Property Review
10 is best 1 is worst
Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way
Property Service Rankings: (Average Ranking = 3.00)
- Cleanliness of Property: ... 8
- Quality of Property: ... 1
- Privacy and Quietness: ... 8
- Quality of Service: ... 1
- Courtesy and Hospitality of Staff: ... 2
- Accuracy of Website VS. Actual Experience: ... 1
- Food and Dining Experience: ... 1
- Price/Value of Property: ... 2
- Safety Factor (Did you feel safe at property): ... 1
- Quality of Beach (ranked closest beach if property is located off the beach): ... 5
Destination/Island Review
10 is best 1 is worst
Would you visit this destination/island again?: ... No
Would you recommend this destination/island to your friends?: ... No
Destination Rankings: (Average Ranking = 6.62)
- Cleanliness of Destination/Island: ... 5
- Options of Activities in the Area: ... 7
- Ease of Transportation (air, taxi, bus, shuttle): ... 9
- Quality of Beaches in the Area: ... 5
- Courtesy & Hospitality of Locals: ... 8
- Safety Factor (Did you feel safe in the Area): ... 8
- Local Restaurant Experience/Options: ... 5
- Price/Value of Destination (Does your dollar stretch?): ... 6
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Snorkeling and Scuba Diving Rankings:
Did you
Snorkel during your trip? ... No
Did you Scuba Dive during your trip? ... No
10 is best 1 is worst |
|
Snorkeling Ratings |
Scuba Diving Ratings |
| Water Clarity ... 0 |
Water Clarity ... 0 |
| Health of the Reef ... 0 |
Health of the Reef ... 0 |
| Overall Experience ... 0 |
Overall Experience ... 0 |
| Would you recommend snorkeling here? ... N/A |
Would you recommend diving here? ... N/A |
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