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Gala Beach Resort Playacar Traveler Review :: "Nice but NO 5 stars"

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Summary of All Property Reviews Ratings based on answers from a total of 3 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	8.67	Quality of Property	8.67
Privacy & Quietness	7.67	Quality of Service	8.00
Courtesy & Hospitality of Staff	9.00	Accuracy of Website (marketing hype) VS. Actual Experience	6.33
Food and Dining Experience	7.00	Price/Value of Property	8.00
Safety Factor (Did you feel safe at property)	6.00	Quality of Beach (ranked closest beach if property is located off the beach)	6.67
Total Property Score: 7.60 | Average Star Rating: 3.33 out of 5

• 33% (1 visitors of 3) said they would go back to Gala Beach Resort Playacar again.
• 67% (2 visitors of 3) said they would recommend Gala Beach Resort Playacar to friends.

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The location and to some extent the rooms are the only thing giving this property a 5 star rating. Rooms were nice and clean but beds are MUCH harder than one would expect.

All inclusive fridge was limited to 2 bottled beers per room per day. Orders for more were brought in glasses.

Food at buffet restaurants was very average and one or the other of the two wouldn't have bacon or sausages for morning breakfasts.

The made to order stations were SERIOUSLY understaffed causing long waits. 3-4 grill stations would be manned by a single individual attempting to make eggs, pancakes, french toast etc. to order. Drinks were difficult to obtain due to a shortage of all hour stations and those that were open were understaffed. Cold bottled water was not available except at the store for $3/us for a small bottle. The bar nearest the lobby didn't open until 5:00PM and therefore not available for drinks when it should have been. There were only 2 small a la carte restaurants available and as such were hard to book ahead for a suitable time. The Italian one was great but the others were mediocre at best. There was always a shortage of towels and chaises at both the pools and at the beach.

In general, although it was OK , having stayed in other 5 star hotels this place fell short in the food and beverage service areas.

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 8
• Quality of Property: ... 9
• Privacy and Quietness: ... 8
• Quality of Service: ... 7
• Courtesy and Hospitality of Staff: ... 8
• Accuracy of Website VS. Actual Experience: ... 5
  
• Food and Dining Experience: ... 5
• Price/Value of Property: ... 5
  
• Safety Factor (Did you feel safe at property): ... 0
• Quality of Beach (ranked closest beach if property is located off the beach): ... 0

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes

• Cleanliness of Destination/Island: ... 8
• Options of Activities in the Area: ... 10
• Ease of Transportation (air, taxi, bus, shuttle): ... 9
• Quality of Beaches in the Area: ... 9
• Courtesy & Hospitality of Locals: ... 10
• Safety Factor (Did you feel safe in the Area): ... 9
  
• Local Restaurant Experience/Options: ... 7
• Price/Value of Destination (Does your dollar stretch?): ... 9
  

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