El Dorado Royale
Address: Km. 25 Carretera Cancun - Tulum
Punta Brava Beach, Mexico
Tel: 52 (998) 872 8030
Fax: 52 (9) 872 8033
Email: information@eldorado-resort.com
URL: El Dorado Royale
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Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Mexico
No. of Rooms/Units: 432
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Summary of All Property Reviews
Ratings based on answers from a total of 40 reviews (All Reviews)
10 is best 1 is worst |
 |
| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
8.97 |
Quality of Property |
8.22 |
| Privacy & Quietness |
8.57 |
Quality of Service |
7.70 |
| Courtesy & Hospitality of Staff |
8.43 |
Accuracy of Website (marketing hype) VS. Actual Experience |
7.08 |
| Food and Dining Experience |
7.12 |
Price/Value of Property |
7.12 |
| Safety Factor (Did you feel safe at property) |
8.85 |
Quality of Beach (ranked closest beach if property is located off the beach) |
6.55 |
| Total Property Score: 7.86 | Average Star Rating: 3.85 out of 5 |
- 65% (26 visitors of 40) said they would go back to El Dorado Royale again.
- 68% (27 visitors of 40) said they would recommend El Dorado Royale to friends.
Not 5 star!!!
Traveler Review By: Darren Hinks from Calgary, Canada
Date of Visit: November 2004
Beware the type of room!! Also, try other methods for seeking help other than the ineffective guest services.
From the advertisements based on the resort we were hopeful for 'laid-back luxury'. Our stay was anything but, we encountered problems from the first day and NO ONE at the resort earnestly tried to make our vacation laid back or luxurious. For our travelling needs, service is the most important criteria and we received service that we would expect from a 2 star establishment.
Our vacation was booked from Nov. 6-13 at this 5 star all-inclusive resort; my wife and I were looking forward to a luxuriously relaxing vacation. Our hotel room, an ocean front junior suite, was in dire need of repair upon our arrival. We had broken table lamps, broken and missing tile in our Jacuzzi tub and broken windows. We were expecting 5 star accommodations, and were not impressed with our room. We attempted to convey our concerns to guest services at the resort and their solution was to send various maintenance staff to our room to carry out the repairs in the room (even at 11:00pm). Maintenance like this should be carried out before guests arrive, and as a result, we were unable to relax and enjoy ourselves with a lack of privacy and hotel staff constantly in and out of our room. For three of the 7 days of our vacation, we needed to confront the guest services about our room conditions, which did not improve, and had to make accommodations for the maintenance staff continually in our room. We received no consolation from the resort and our complaints went unheard. We were incredibly disappointed with this ‘5 star’ service and wanted to inform other potential visitors.
Luxury around the resort was nice and the food was what we were expecting, very good. Although for 2 of our dining evenings we had made reservations for a restaraunt through the reservations center and when we arrived at the time for our dining experience were told that they did not have our reservations. For both cases we had to go back to our room to acquire our confirmation and present it at the restaraunt. Reservations seemed very disorganized. Also, we attempted to make reservations through the reservation center and were told that the restaraunt of our choice was full. When we inquired a few minutes later at the guest services desk about the same restaraunt and same time we were told there was no problem in making a reservation and the restaraunt was not full. We were very dissappointed with the service for making reservations.
Be warned, on the last day of our trip we were on the beach and went for a swim when our camera was stolen out of our zipped-up beach bag. We personally have a hard time beleiving that staff would steal our camera and expect it was another guest at the resort. If someone can afford to vacation at a supposed 5-star resort, they should be able to afford their own camera!
Property Review
10 is best 1 is worst
Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way
Property Service Rankings: (Average Ranking = 3.70)
- Cleanliness of Property: ... 7
- Quality of Property: ... 5
- Privacy and Quietness: ... 3
- Quality of Service: ... 1
- Courtesy and Hospitality of Staff: ... 1
- Accuracy of Website VS. Actual Experience: ... 2
- Food and Dining Experience: ... 8
- Price/Value of Property: ... 3
- Safety Factor (Did you feel safe at property): ... 3
- Quality of Beach (ranked closest beach if property is located off the beach): ... 4
Destination/Island Review
10 is best 1 is worst
Would you visit this destination/island again?: ... No
Would you recommend this destination/island to your friends?: ... No
Destination Rankings: (Average Ranking = 4.75)
- Cleanliness of Destination/Island: ... 3
- Options of Activities in the Area: ... 5
- Ease of Transportation (air, taxi, bus, shuttle): ... 6
- Quality of Beaches in the Area: ... 7
- Courtesy & Hospitality of Locals: ... 6
- Safety Factor (Did you feel safe in the Area): ... 3
- Local Restaurant Experience/Options: ... 5
- Price/Value of Destination (Does your dollar stretch?): ... 3
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Snorkeling and Scuba Diving Rankings:
Did you
Snorkel during your trip? ... Yes
Did you Scuba Dive during your trip? ... No
10 is best 1 is worst |
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Snorkeling Ratings |
Scuba Diving Ratings |
| Water Clarity ... 7 |
Water Clarity ... 0 |
| Health of the Reef ... 6 |
Health of the Reef ... 0 |
| Overall Experience ... 7 |
Overall Experience ... 0 |
| Would you recommend snorkeling here? ... Yes |
Would you recommend diving here? ... N/A |
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