El Dorado Royale
Address: Km. 25 Carretera Cancun - Tulum Punta Brava Beach, Mexico Tel: 52 (998) 872 8030 Fax: 52 (9) 872 8033 Email: information@eldorado-resort.com
URL: El Dorado Royale
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Type of Property: All Inclusive Beach Location: Beach Front (Directly on Beach/Water Front) Island: Mexico No. of Rooms/Units: 432
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Summary of All Property Reviews Ratings based on answers from a total of 40 reviews (All Reviews)
10 is best 1 is worst |
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| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
8.97 |
Quality of Property |
8.22 |
| Privacy & Quietness |
8.57 |
Quality of Service |
7.70 |
| Courtesy & Hospitality of Staff |
8.43 |
Accuracy of Website (marketing hype) VS. Actual Experience |
7.08 |
| Food and Dining Experience |
7.12 |
Price/Value of Property |
7.12 |
| Safety Factor (Did you feel safe at property) |
8.85 |
Quality of Beach (ranked closest beach if property is located off the beach) |
6.55 |
| Total Property Score: 7.86 | Average Star Rating: 3.85 out of 5 |
- 65% (26 visitors of 40) said they would go back to El Dorado Royale again.
- 68% (27 visitors of 40) said they would recommend El Dorado Royale to friends.
A vacation we couldn't wait to come home
Traveler Review By: Lori from West Bloomfield,MI
Date of Visit: July 2003
This was a vacation we looked forward too getting away. Things went from bad to worse. It was a beautiful resort that the staff had no clue on how it was runned.From day one we called the front desk to get a new remote for the TV and to fix our lock on our doorwall( we stayed on ground level right in front of what you would call a beach) I didn't feel safe having a lock not working and someone could just walk right in.Having called numerous times for a maintence man to come to our room. To finally fix what needed to be done.The beach was awful,it was extremly rocky and what looks to be huge sandbags to cut the waves down.But in a distance they looked like beached whales.We tried all the resturants but didn't try the Mexican one. The food was ok.They tried very hard in the presentation.But,the food was bland and the service was bland too.We were sick by the end of the trip.Stomach cramps-etc.As the resort known as a spa resort. The spa was just ok.We had booked massages only to have them screwedup.And when we did get them they were only medicore.This was the first trip we couldn't wait to come back home! This was a poorly runned resort.
Property Review 10 is best 1 is worst
Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way
Property Service Rankings: (Average Ranking = 3.80)
- Cleanliness of Property: ... 5
- Quality of Property: ... 7
- Privacy and Quietness: ... 9
- Quality of Service: ... 1
- Courtesy and Hospitality of Staff: ... 3
- Accuracy of Website VS. Actual Experience: ... 1
- Food and Dining Experience: ... 3
- Price/Value of Property: ... 3
- Safety Factor (Did you feel safe at property): ... 5
- Quality of Beach (ranked closest beach if property is located off the beach): ... 1
Destination/Island Review 10 is best 1 is worst
Would you visit this destination/island again?: ... No
Would you recommend this destination/island to your friends?: ... No
Destination Rankings: (Average Ranking = 4.38)
- Cleanliness of Destination/Island: ... 7
- Options of Activities in the Area: ... 3
- Ease of Transportation (air, taxi, bus, shuttle): ... 7
- Quality of Beaches in the Area: ... 3
- Courtesy & Hospitality of Locals: ... 3
- Safety Factor (Did you feel safe in the Area): ... 3
- Local Restaurant Experience/Options: ... 4
- Price/Value of Destination (Does your dollar stretch?): ... 5
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Snorkeling and Scuba Diving Rankings: Did you
Snorkel during your trip? ... No
Did you Scuba Dive during your trip? ... No
10 is best 1 is worst |
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Snorkeling Ratings |
Scuba Diving Ratings |
| Water Clarity ... 0 |
Water Clarity ... 0 |
| Health of the Reef ... 0 |
Health of the Reef ... 0 |
| Overall Experience ... 0 |
Overall Experience ... 0 |
| Would you recommend snorkeling here? ... N/A |
Would you recommend diving here? ... N/A |
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