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Copacabana Beach Resort Riviera Maya Traveler Review :: "Disappionting Facility"

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Summary of All Property Reviews Ratings based on answers from a total of 14 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	9.07	Quality of Property	8.36
Privacy & Quietness	8.29	Quality of Service	8.43
Courtesy & Hospitality of Staff	8.57	Accuracy of Website (marketing hype) VS. Actual Experience	8.29
Food and Dining Experience	6.93	Price/Value of Property	7.93
Safety Factor (Did you feel safe at property)	8.29	Quality of Beach (ranked closest beach if property is located off the beach)	9.00
Total Property Score: 8.32 | Average Star Rating: 3.57 out of 5

• 79% (11 visitors of 14) said they would go back to Copacabana Beach Resort Riviera Maya again.
• 79% (11 visitors of 14) said they would recommend Copacabana Beach Resort Riviera Maya to friends.

Add your comments about this review View Comments (1)

On September 13 to 20th inclusive 2005, Todd & Laura Mercer vacationed at the COPACABANA Beach Resort Rivera Maya for their honeymoon from.

They are not seasoned travelers and this was to be a huge highlight of their new life together. Like many newly married couples they had many other uses for their valued dollars. It was a great disappointment to them and myself as a parent to hear on their return that they were very displeased with this facility. First and foremost a lot of the facilities were still closed due to the hurricane and they did not receive an orientation upon arrival informing them of what facilities were available to them.

Upon arrival they were greeted with a cocktail and told their luggage would be in their room. This is not exactly five star treatment to have to guess what facilities were available to them and try and find their room, in this all inclusive resort. It wasn't until they met with another Canadian couple on the last day of their vacation they realized what they had missed.

Because of all the construction and repairs going on the only restaurant they assumed were available to them was the pool restaurant and did not realize they could have had a buffet lunch, and breakfast, but instead thought what was included was hot dogs and hamburgers served at the pool bar. They missed out on any of the tours that were included because once again were unaware of what was included. When they tried to enquire at the vacation desk were met with a huge line up and huge communication gap. There weren't any instructions re check out which took them numerous hours to discover the procedure. They choose an all inclusive resort with a five star rating so that everything would be looked after for them and paid a huge amount of extra dollars to guarantee this service. They did not receive five star service nor were they able to reap the benefits of the all inclusive due to the closer of most facilities.

I believe they should be compensated in some manner for their stay at this facility, in the manner of a vacation voucher or vacation dollars.

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 4
• Quality of Property: ... 5
• Privacy and Quietness: ... 3
• Quality of Service: ... 1
• Courtesy and Hospitality of Staff: ... 1
• Accuracy of Website VS. Actual Experience: ... 1
  
• Food and Dining Experience: ... 1
• Price/Value of Property: ... 1
  
• Safety Factor (Did you feel safe at property): ... 4
• Quality of Beach (ranked closest beach if property is located off the beach): ... 5

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... No
Would you recommend this destination/island to your friends?: ... No

• Cleanliness of Destination/Island: ... 4
• Options of Activities in the Area: ... 2
• Ease of Transportation (air, taxi, bus, shuttle): ... 4
• Quality of Beaches in the Area: ... 5
• Courtesy & Hospitality of Locals: ... 2
• Safety Factor (Did you feel safe in the Area): ... 3
  
• Local Restaurant Experience/Options: ... 1
• Price/Value of Destination (Does your dollar stretch?): ... 1
  

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