Aventura Spa Palace
Address: KM. 72 Carretera Cancun - Tulum, Riviera Maya
Puerto Aventuras, Mexico
Tel: 011-52-984-875-1100
Fax: + 52 (984) 875-1101
Email: relpubspa@palaceresorts.com
URL: Aventura Spa Palace
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Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Mexico
No. of Rooms/Units: 1266
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Summary of All Property Reviews
Ratings based on answers from a total of 14 reviews (All Reviews)
10 is best 1 is worst |
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| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
9.21 |
Quality of Property |
9.07 |
| Privacy & Quietness |
6.07 |
Quality of Service |
9.29 |
| Courtesy & Hospitality of Staff |
9.29 |
Accuracy of Website (marketing hype) VS. Actual Experience |
8.57 |
| Food and Dining Experience |
7.64 |
Price/Value of Property |
8.64 |
| Safety Factor (Did you feel safe at property) |
9.29 |
Quality of Beach (ranked closest beach if property is located off the beach) |
5.64 |
| Total Property Score: 8.27 | Average Star Rating: 4.57 out of 5 |
- 93% (13 visitors of 14) said they would go back to Aventura Spa Palace again.
- 86% (12 visitors of 14) said they would recommend Aventura Spa Palace to friends.
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AVOID THE AVENTURA PALACE!!!
Traveler Review By: Scott B from NJ
Date of Visit: October 2007
My wife and I stayed for 5 nights at the Aventura Spa Palace the last week of October. We paid good money for what we expected to be an "exclusive resort", but the place never came close to living up to our expectations.
WE PAID FOR 1ST CLASS SERVICE AND GOT 3RD CLASS SERVICE.
Among the problems:
* Rooms - our room had ants in the bed (and I had to fight to get a new room even though the resort was at 30% capacity). Also, the room had a broken door lock, safe, and alarm clock and was overall dirty and full of bugs.
* Housekeeping - Some days our room wasn't turned-over until 6 pm (even though we requested it earlier). The soap and shampoo were not changed once during our 5 nights. I'm not even sure if they changed the sheets or towels the entire time.
* Food - overall it was pretty bad. Breakfast was a buffet every day that was edible. Lunch was also a buffet everyday and was almost edible. Dinner was absolutely terrible. They have about 9 restaurants on the property and all were equally horrible. EVEN THE MEXICAN RESTAURANT WAS BAD.
* Trips - the company the hotel uses was completely unorganized and even screwed up one of our trips and we ended up missing the entire trip.
* Staff - some of the staff members were friendly and out to please, but a vast majority didn't care about the guests. Most didn't even speak English. The "management team" were the most uncaring, unprofessional, and insulting group of people I have ever dealt with on a vacation. They try to blame the guest for resort problems.
* Beach/Lagoon - I knew prior to going that there was no true beach, but a man-made lagoon area. We'll, it was much worse then I ever could have imagined. There is a tiny lagoon with about 10 fish surrounded my a gravel "beach". Don't even bother.
I have been in contact with the corporate office in Miami attempting to get compensated for my lousy trip. They don't seem to care about the guest either. I guess poor service flows down from the top.
I WOULD NEVER GO BACK TO THE AVENTURA PALACE OR ANY OTHER PALACE RESORTS AGAIN!!!
Property Review
10 is best 1 is worst
Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way
Property Service Rankings: (Average Ranking = 0.90)
- Cleanliness of Property: ... 1
- Quality of Property: ... 1
- Privacy and Quietness: ... 0
- Quality of Service: ... 1
- Courtesy and Hospitality of Staff: ... 1
- Accuracy of Website VS. Actual Experience: ... 1
- Food and Dining Experience: ... 1
- Price/Value of Property: ... 1
- Safety Factor (Did you feel safe at property): ... 1
- Quality of Beach (ranked closest beach if property is located off the beach): ... 1
Destination/Island Review
10 is best 1 is worst
Would you visit this destination/island again?: ... No
Would you recommend this destination/island to your friends?: ... No
Destination Rankings: (Average Ranking = 1.12)
- Cleanliness of Destination/Island: ... 1
- Options of Activities in the Area: ... 1
- Ease of Transportation (air, taxi, bus, shuttle): ... 2
- Quality of Beaches in the Area: ... 1
- Courtesy & Hospitality of Locals: ... 1
- Safety Factor (Did you feel safe in the Area): ... 1
- Local Restaurant Experience/Options: ... 1
- Price/Value of Destination (Does your dollar stretch?): ... 1
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Snorkeling and Scuba Diving Rankings:
Did you
Snorkel during your trip? ... No
Did you Scuba Dive during your trip? ... No
10 is best 1 is worst |
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Snorkeling Ratings |
Scuba Diving Ratings |
| Water Clarity ... 1 |
Water Clarity ... 0 |
| Health of the Reef ... 1 |
Health of the Reef ... 1 |
| Overall Experience ... 1 |
Overall Experience ... 2 |
| Would you recommend snorkeling here? ... No |
Would you recommend diving here? ... No |
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