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Reef Club Playacar Traveler Review :: "Reef Playacar Beware!!!"

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Summary of All Property Reviews Ratings based on answers from a total of 8 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	6.00	Quality of Property	5.25
Privacy & Quietness	4.25	Quality of Service	5.00
Courtesy & Hospitality of Staff	5.50	Accuracy of Website (marketing hype) VS. Actual Experience	5.38
Food and Dining Experience	5.38	Price/Value of Property	4.88
Safety Factor (Did you feel safe at property)	4.75	Quality of Beach (ranked closest beach if property is located off the beach)	7.75
Total Property Score: 5.41 | Average Star Rating: 2.62 out of 5

• 50% (4 visitors of 8) said they would go back to Reef Club Playacar again.
• 50% (4 visitors of 8) said they would recommend Reef Club Playacar to friends.

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This hotel is operated by Interclub Resort out of Cancun and on the downward slide. Watch out 4 the snakes! The Concierge Klair, pushed us for a tour of the club - a timeshare scam, upon our arrival, after 13 hours of traveling. When we refused to sign a commitment (with Beata and Paul) the day of the timeshare meeting, Max, a manager for the marketing company, treated us rudely. We booked some tours with a Reef staff member that we met in the lobby of the hotel. Alan scammed us out of several hundred USD, one trip we booked we were promised dinner then told (after we paid Alen, and Jose wrote out the tickets) it would cost $45 US per person for dinner. Another trip I booked with Alen and Jose was cancled and it took me several days to get my money back and I was unable to take my son fishing, one of the reasons we went to Mexico. I found out that even though Alan wore a Reef shirt and nametag, he did not work for the hotel. No one would admit to whom he worked for. The hotel claims no connection to the timeshare and travel agents on the property wearing the Reef logo. The marketing company or travel agents upstairs from the main lobby will try to scam you any way possible. 4 nights out of 8, we had no hot water for bathing, the 1st night our tub plug was broken and it took 2 hours just to get someone to come look at it. The last 3 nights of our stay, 1 of our rooms had sewage water leaking into the tub stall from the bathroom above. The electrical wiring is also scary, I feel the resort is a firetrap. The equipment that is included is subpar at best. The boogie boards were all torn and falling apart. The food at Chula Vista is pretty good the first few times you eat there but with very little change in the menu, it becomes less than favorable. All 4 of us got very sick from the food. My 60-year-old mother is still vomiting after 2 days at home. The Manager Rafael is unprofessional and will promise you the world, all lies, do not expect to be compensated for any inconvenience. I received one free massage certificate, for all of the trouble mentioned above, and it did not even cover the total cost of the massage. The hotel wanted me to sign a waiver promising no legal action against the hotel. Hum? Wonder why? Pick another resort!

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 3
• Quality of Property: ... 2
• Privacy and Quietness: ... 0
• Quality of Service: ... 1
• Courtesy and Hospitality of Staff: ... 1
• Accuracy of Website VS. Actual Experience: ... 1
  
• Food and Dining Experience: ... 1
• Price/Value of Property: ... 1
  
• Safety Factor (Did you feel safe at property): ... 1
• Quality of Beach (ranked closest beach if property is located off the beach): ... 8

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes

• Cleanliness of Destination/Island: ... 8
• Options of Activities in the Area: ... 10
• Ease of Transportation (air, taxi, bus, shuttle): ... 8
• Quality of Beaches in the Area: ... 6
• Courtesy & Hospitality of Locals: ... 8
• Safety Factor (Did you feel safe in the Area): ... 7
  
• Local Restaurant Experience/Options: ... 9
• Price/Value of Destination (Does your dollar stretch?): ... 6
  

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