Royal Hideaway Resort & Spa
Address: Lote Hotelero No. 6, Desarollo Playacar
Playacar, Mexico
Tel: 1-800-999-9182
Fax: +52 (984) 873 4506/07
Email: services@rhplacar.allegroresorts.com
URL: Royal Hideaway Resort & Spa
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Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Mexico
No. of Rooms/Units: 200
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Summary of All Property Reviews
Ratings based on answers from a total of 1 reviews (All Reviews)
10 is best 1 is worst |
 |
| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
10.00 |
Quality of Property |
10.00 |
| Privacy & Quietness |
10.00 |
Quality of Service |
10.00 |
| Courtesy & Hospitality of Staff |
10.00 |
Accuracy of Website (marketing hype) VS. Actual Experience |
10.00 |
| Food and Dining Experience |
10.00 |
Price/Value of Property |
10.00 |
| Safety Factor (Did you feel safe at property) |
10.00 |
Quality of Beach (ranked closest beach if property is located off the beach) |
10.00 |
| Total Property Score: 10.00 | Average Star Rating: 5.00 out of 5 |
- 100% (1 visitors of 1) said they would go back to Royal Hideaway Resort & Spa again.
- 100% (1 visitors of 1) said they would recommend Royal Hideaway Resort & Spa to friends.
This is truly heaven on earth!
Traveler Review By: Elaine from Victoria, B.C. Canada
Date of Visit: February 2003
Review of the Occidental Royal Hideaway Playacar Resort and Spa, Playa del Carmen, Mexico
We have just returned from our Honeymoon where we spent a week at the Royal Hideaway, February 17th through 24th, room 3112, and I must say that this is the most perfect place in every way that we have ever had the pleasure to stay at.
We have traveled extensively throughout North America, Europe and the Caribbean, always staying in luxury accommodations. The level of professionalism, with regards to the service, accommodations and dining establishments on the resort was second to none.
We were told by many other travelers not to expect a 5 star resort in Mexico to compare with a 5 star in North America or Europe, but the Royal Hideaway proves this to be wrong. Perhaps they are the exception - this is our first trip to Mexico.
When you first arrive at the Royal Hideaway you are courteously greeted by the staff and presented with a chilled glass of champagne and a cool towel. No standing in line at a reception desk - the Royal Hideaway has intimate desks set up throughout the lobby with two chairs for you to sit at as you check in. Check in was a breeze - we were escorted to our villa, our luggage was promptly taken to our room (within 10 minutes!) and all of the room amenities explained to us. All resort staff is fluent in English.
The staff is the most professional, courteous and genuinely helpful of any that we have ever encountered. Everyone really seems to enjoy their job and they go out of their way to ensure that you are treated royally. A very rare quality that we experienced at the Royal Hideaway was this extremely high level of professional service combined with genuine warmth and caring. This is not often seen, but the Royal Hideaway seems to have it perfected.
After our first night at the resort (we were in room 3128) we mentioned to the staff in the lobby that the room was a bit dark, and asked if it would be possible to get a room with morning sun. Without question, we were escorted to a different room, # 3112, which faced the beach and received full morning sun. This room was heavenly. All of the rooms are very spacious. Ours had a king sized bed, but rooms with two queen beds are also available. The bathrooms are phenomenal. As large as some hotel rooms, the bathroom consisted of separate toilet area, double marble sinks, separate marble shower, jacuzzi tub (with window overlooking the beach!) in a curtained area, and a walk in closet. We really couldn't have asked for better. Our room was on the first floor, which we really enjoyed, as it afforded us the luxury of feeling that we were in a tropical garden. The large balcony was equipped with two lounge beds with thick padded covers. On both sides of the balcony there was lush foliage and flowers. This gave a sense of privacy even though we were facing the beach and pool area.
Each villa has only 12 to 18 suites in it and is attended by it's own concierge. Our concierge was Luz. She was wonderful, always pleasant and of course, extremely efficient. We booked all of our dinner reservations on our first day there and did not have a problem getting reasonable dining times at any of the fabulous restaurants.
The beach is wonderful. White sand, turquoise blue water, gentle waves (a couple of days we had moderate sized waves, but nothing outrageous) and always a breeze to keep the temperature from feeling uncomfortably hot. The resort also provides
Property Review
10 is best 1 is worst
Would you stay at this property again?: ... Yes
Would you recommend this property to your friends?: ... Yes
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way
Property Service Rankings: (Average Ranking = 10.00)
- Cleanliness of Property: ... 10
- Quality of Property: ... 10
- Privacy and Quietness: ... 10
- Quality of Service: ... 10
- Courtesy and Hospitality of Staff: ... 10
- Accuracy of Website VS. Actual Experience: ... 10
- Food and Dining Experience: ... 10
- Price/Value of Property: ... 10
- Safety Factor (Did you feel safe at property): ... 10
- Quality of Beach (ranked closest beach if property is located off the beach): ... 10
Destination/Island Review
10 is best 1 is worst
Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes
Destination Rankings: (Average Ranking = 9.62)
- Cleanliness of Destination/Island: ... 10
- Options of Activities in the Area: ... 10
- Ease of Transportation (air, taxi, bus, shuttle): ... 10
- Quality of Beaches in the Area: ... 10
- Courtesy & Hospitality of Locals: ... 10
- Safety Factor (Did you feel safe in the Area): ... 10
- Local Restaurant Experience/Options: ... 10
- Price/Value of Destination (Does your dollar stretch?): ... 7
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Snorkeling and Scuba Diving Rankings:
Did you
Snorkel during your trip? ... No
Did you Scuba Dive during your trip? ... No
10 is best 1 is worst |
|
Snorkeling Ratings |
Scuba Diving Ratings |
| Water Clarity ... 0 |
Water Clarity ... 0 |
| Health of the Reef ... 0 |
Health of the Reef ... 0 |
| Overall Experience ... 0 |
Overall Experience ... 0 |
| Would you recommend snorkeling here? ... N/A |
Would you recommend diving here? ... N/A |
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