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Sandals Grande Ocho Rios Traveler Review :: "Butler service comes to Sandals Ocho Rios"

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Summary of All Property Reviews Ratings based on answers from a total of 4 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	6.50	Quality of Property	7.25
Privacy & Quietness	3.00	Quality of Service	9.00
Courtesy & Hospitality of Staff	9.50	Accuracy of Website (marketing hype) VS. Actual Experience	4.75
Food and Dining Experience	6.50	Price/Value of Property	5.75
Safety Factor (Did you feel safe at property)	9.50	Quality of Beach (ranked closest beach if property is located off the beach)	7.00
Total Property Score: 6.88 | Average Star Rating: 3.50 out of 5

• 50% (2 visitors of 4) said they would go back to Sandals Grande Ocho Rios again.
• 50% (2 visitors of 4) said they would recommend Sandals Grande Ocho Rios to friends.

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By Herb Rubinstein


This fabulous and famous resort known as a top wedding spot now has a new feature: a unique Butler Service that is being offered in their Concierge Suites.

I recently had an opportunity to experience first hand this new service. Arriving at Sandals, Ocho Rios one is immediately taken by the lush vegetation and the manicured grounds…this fine property goes from white sand ocean front to hills overlooking the coastline, a rise of over 600’.

Upon checking in, my butler, Franklyn, met me at reception, streamlined the checking in process, and had my bags delivered to my rooms. Upon my arrival I discovered that all my clothes had been expertly put away. Franklyn then sat down with me and explained the many options I had for my stay. Then I was handed a cell phone with a direct connection to him, so I could call whenever he was needed “I will make your dinner reservations for you and escort you to dinner to make sure all is in order, I will take your drink or wine order and get you settled in, if you ever need me, just call on the cell”.

This Butler program has been in effect for a year now and it is very successful. Each candidate is trained by The Guild of Professional English Butlers of London, England. David Roper, General Manager, told me “The success of our program is proven by how many butlers get hired away by guests, it shows how well we train them”. So successful that Sandals is now implementing this service in other properties.

Since weddings are one of the main attractions at Sandals Ocho Rios, the butler service has become very much in demand. Anyone who has been thru planning a wedding knows that there are a multitude of last minute things to do and decide. Having someone right by your side that knows everything and everyone at the resort can greatly help all go smoothly.

I came in before sunset from sailing only to discover that the slacks that I had planned on wearing for dinner were wrinkled, now where is that cell phone? Called Franklyn, he came up, took my pants and shirt away and returned 15 minutes later with them pressed to perfection.

Having someone to arrange all your activities, making sure you get to them on time, press your clothes, serve you coffee or meals in your room and then the absolute best, having Franklyn pack my bags. I am the world’s worst packer, so I just let Franklyn do it all and guess what? I had space left over in the same suitcase that I brought in stuffed. Have to learn to fold like that.

Franklyn was also very familiar with Ocho Rios and was able to supply me with tourist tips and little known facts. During my stay, the service, the assistance and the insider information that Franklyn provided transformed my vacation experience.

I felt as if I had been transported to a magical realm of luxury and opulence, where kind and courteous service had been developed into an art.

Ahhhhh, thank you, Franklyn, for providing for me a taste of the good life.

Sandals Ocho Rios has always been famous for its' service but this new butler service takes it to GREATER heights.

Herb Rubinstein is the Editor in Chief of Government Travel Directory as well as an established Travel Writer.

Webiste: http://www.JamaicaBusinessTravel.com

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... Yes
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 10
• Quality of Property: ... 10
• Privacy and Quietness: ... 0
• Quality of Service: ... 10
• Courtesy and Hospitality of Staff: ... 10
• Accuracy of Website VS. Actual Experience: ... 10
  
• Food and Dining Experience: ... 10
• Price/Value of Property: ... 10
  
• Safety Factor (Did you feel safe at property): ... 10
• Quality of Beach (ranked closest beach if property is located off the beach): ... 10

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes

• Cleanliness of Destination/Island: ... 10
• Options of Activities in the Area: ... 10
• Ease of Transportation (air, taxi, bus, shuttle): ... 10
• Quality of Beaches in the Area: ... 10
• Courtesy & Hospitality of Locals: ... 10
• Safety Factor (Did you feel safe in the Area): ... 10
  
• Local Restaurant Experience/Options: ... 10
• Price/Value of Destination (Does your dollar stretch?): ... 10
  

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