SuperClubs - Grand Lido Braco
Address:
Trelawny, Jamaica
Tel: (954) 925-0925
Fax: (954) 925-0334
Email: info@superclubs.com
URL: SuperClubs - Grand Lido Braco
|
Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Jamaica
No. of Rooms/Units: 226
|
Summary of All Property Reviews
Ratings based on answers from a total of 8 reviews (All Reviews)
10 is best 1 is worst |
 |
| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
7.62 |
Quality of Property |
7.25 |
| Privacy & Quietness |
6.00 |
Quality of Service |
6.38 |
| Courtesy & Hospitality of Staff |
6.50 |
Accuracy of Website (marketing hype) VS. Actual Experience |
6.25 |
| Food and Dining Experience |
7.12 |
Price/Value of Property |
6.62 |
| Safety Factor (Did you feel safe at property) |
7.88 |
Quality of Beach (ranked closest beach if property is located off the beach) |
5.12 |
| Total Property Score: 6.67 | Average Star Rating: 3.38 out of 5 |
- 62% (5 visitors of 8) said they would go back to SuperClubs - Grand Lido Braco again.
- 62% (5 visitors of 8) said they would recommend SuperClubs - Grand Lido Braco to friends.
Worst vacation of my life
Traveler Review By: Anonymous from Philadelphia, Pennsylvania
Date of Visit: March 2003
Well, let’s just say it did not turn out to be the vacation we expected. In fact, I think we’ll stick to cruising for now on!!!! Here’s an account of what happened:
We left Philadelphia at 7:20 am and arrived in Montego Bay airport at 10:50 am. We were taken to the “Domestic Terminal” where we waited for 2.5 hours until our flight to Ochos Rios (side note: very poor facilities that do not compare to the “International Terminal” at Montego Bay – no restaurant, uncomfortable seats, etc). At the time of booking, our travel agent said we had the option of taking a 1.5 hour bus ride to the resort or take a 30 minute flight to a ‘closer airport’ (Ochos Rios). We chose the later option which proved to be a major mistake on our travel agent’s part. We boarded the plane at 1:30 pm and left for Ochos Rios at 1:40 pm and arrived at 2:10 pm. My girlfriend immediately became ill from the bumpy and very hot plane ride (which we soon found out was unnecessary). Upon arriving at Ochos Rios airport, passengers were grouped according to their resorts in preparation to board their shuttle buses. I informed the gentleman organizing the groups that we were staying at “Grand Lido Braco.” He looked at me with a puzzled face. He replied “do you mean San Souci?” I corrected him and said “no, we are staying at Braco.” He said to us “oh, you took the wrong flight – Braco is located much closer to Montego Bay’s airport and we do not have shuttle buses to that resort from here. You’ll need to pay for a taxi.” Meanwhile, my girlfriend’s checked luggage is missing. They informed us that the plane was probably overweight and the bag would arrive ‘sometime’ this evening at our resort (not a very comforting feeling from this explanation). At this point, we proceeded to take a 1.5 hour taxi ride to the Grand Lido Braco resort. This ride cost us $80 US dollars which I had to pay out of my pocket. It was now 3:30 pm. 8 hours after leaving the airport in Philadelphia we finally arrived at the resort!
We entered the reception area and was immediately given a clipboard with documentation that we needed to fill out (name, email addresses, room safe information, etc) and then was asked for a credit card for ‘incidental expenses.’ From reading previous reviews of this resort, many clients spoke about how we would be greeted with a drink, wet towel, and very courteous service. This was hardly the case. We noticed a sign that displayed the “Check-In” time of 3:00 pm. Even though it was 30 minutes past this time, we were informed that our room was not ready and we should go find something to eat to pass some time (as a side note, on Tuesday morning we experienced a couple that arrived at 8 am and immediately checked into their room!). We proceeded to find a place to eat (La Pasta café) and then came back in an hour. Our room was finally done (my girlfriend’s luggage was still MIA). We got to our room and decided that we wanted to make reservations for the Japanese and French restaurants. I proceeded to use the phone and noticed there was no dial-tone. I tried dialing several departments in the resort and still no answer. We went to the front desk to inform them that our phone was not working. The front desk clerk said ‘oh, sounds like your phone needs to be programmed’ and then walked away. She did not take our name, room number, or any kind of identifying piece of information that would give any hint that this would be fixed anytime during our stay (another side note – another guest happened to walk in later and state that his phone hadn’t been working ALL week during his stay – obviously Grand Lido Braco doesn’t consider having phone service as a top priority.) We then proceeded over to the concierge to book our restaurant reservations. We barely got into the French restaurant (last night of our stay). Please note that the couple that we observed checking in at 8 AM said they had already booked their restaurant reservations with their travel agent beforehand. Why was this not an option given to us by Liberty Travel (our travel agent)?
After making our reservations, we decided it was time for a drink!!! We went to the “Main Bar” where there was one bartender and 10 guests waiting in line for drinks. Needless to say, it took us 15 minutes just to receive our drinks. Meanwhile, as I was sitting there, I glanced out to the pool bar to discover that it was CLOSED!!! (and looked like it hadn’t been open in months or even years!!!) So much for swimming out there to get a drink!!! (side note – many reviews we read said that due to staffing cuts, many times the pool bar was NEVER staffed)
We then proceeded back to our room to order room service. After 30 minutes, the tasteless food arrived. As we were eating our food, the power went out in the resort for a few minutes. We couldn’t see a thing. Finally when the power went on, we decided we were done with our room service and proceeded to put the tray of refuse outside our door (as instructed by the room service staff). This was at approximately 7 pm. Please note that at 7 am when we went to get breakfast, this refuse was still outside our door, invaded by thousands of ants and a few cats. Not a pleasant sight you wish to see early in the morning.
My girlfriend’s luggage finally arrived!! This brings us to Day #2.
Before leaving for our trip, we were excited at the thought of eating breakfast in bed numerous times. After looking at the breakfast order slip, we discovered that the only selections you could get delivered to your room were cereal and/or muffins/bagels. We decided that we should just go down to the breakfast buffet. We left our room at 7 am and quickly were informed that the buffet did not open until 7:30 am. Remembering that this is an “All-inclusive” resort and had advertised food “24 hours a day” we figured that perhaps the little café we had lunch in yesterday was open for breakfast. Wrong. Closed until lunch. We then discovered what was the resort’s idea of “24 hour food” – in the reception area was a platter of bagels and 2 pitchers of orange juice – for the ENTIRE resort!!! We then proceeded back to the buffet and waited until 7:30 am. At this time, all they had out were muffins, bagels, and some fruit (perhaps the same food that is delivered from the room service). Around 7:45 am, we finally saw the ‘chef’ appear as he slowly came out with each piece of food (bacon, eggs, sausage, etc). By 8:15 am, the entire buffet was finally available. We sampled some of the food and it turned out to be even worse than the room service. How can you mess up breakfast???? After waiting some time, we decided to go back to the café where we had lunch the day before. We both ordered 2 individual size pizzas. It took an hour and 10 minutes to get our food, while watching other guests wait just as long. It would have been quicker to order room service (which we did again and it took 45 minutes this time to receive it).
At this point, we contacted our travel agent and we were booked for a 6 pm flight home. Our vacation lasted 2 days. Stick with SANDALS or do a ROYAL CARIBBEAN CRUISE if you want a nice vacation!
Property Review
10 is best 1 is worst
Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way
Property Service Rankings: (Average Ranking = 1.70)
- Cleanliness of Property: ... 1
- Quality of Property: ... 2
- Privacy and Quietness: ... 3
- Quality of Service: ... 1
- Courtesy and Hospitality of Staff: ... 2
- Accuracy of Website VS. Actual Experience: ... 1
- Food and Dining Experience: ... 1
- Price/Value of Property: ... 1
- Safety Factor (Did you feel safe at property): ... 3
- Quality of Beach (ranked closest beach if property is located off the beach): ... 2
Destination/Island Review
10 is best 1 is worst
Would you visit this destination/island again?: ... No
Would you recommend this destination/island to your friends?: ... No
Destination Rankings: (Average Ranking = 1.38)
- Cleanliness of Destination/Island: ... 1
- Options of Activities in the Area: ... 2
- Ease of Transportation (air, taxi, bus, shuttle): ... 1
- Quality of Beaches in the Area: ... 2
- Courtesy & Hospitality of Locals: ... 2
- Safety Factor (Did you feel safe in the Area): ... 1
- Local Restaurant Experience/Options: ... 1
- Price/Value of Destination (Does your dollar stretch?): ... 1
|
Snorkeling and Scuba Diving Rankings:
Did you
Snorkel during your trip? ... No
Did you Scuba Dive during your trip? ... No
10 is best 1 is worst |
|
Snorkeling Ratings |
Scuba Diving Ratings |
| Water Clarity ... 0 |
Water Clarity ... 0 |
| Health of the Reef ... 0 |
Health of the Reef ... 0 |
| Overall Experience ... 0 |
Overall Experience ... 0 |
| Would you recommend snorkeling here? ... N/A |
Would you recommend diving here? ... N/A |
Add your comments about this review
View all SuperClubs - Grand Lido Braco Reviews
|
Resources »
Add your comments about this review
