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Sun Village Beach Resort Traveler Review :: "Sun Village resort and spa 3 star"

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Summary of All Property Reviews Ratings based on answers from a total of 3 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	9.00	Quality of Property	5.67
Privacy & Quietness	3.67	Quality of Service	5.00
Courtesy & Hospitality of Staff	5.33	Accuracy of Website (marketing hype) VS. Actual Experience	5.00
Food and Dining Experience	5.33	Price/Value of Property	4.33
Safety Factor (Did you feel safe at property)	5.67	Quality of Beach (ranked closest beach if property is located off the beach)	7.67
Total Property Score: 5.67 | Average Star Rating: 3.33 out of 5

• 33% (1 visitors of 3) said they would go back to Sun Village Beach Resort again.
• 0% (0 visitors of 3) said they would recommend Sun Village Beach Resort to friends.

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Dec 17 2006

Sun Village Resort and Spa I would rate as a 3 star

We when to relax before the Christmas week.

Traveled out of Montreal with TMR tours on Air Canada, Flight was good and uneventful.

First I would like to mention that for the week it looked like Sun Village was only 20% to 25% booked.
There was room everywhere we when and no one was busy.

Grounds and common building are a 4 star.
Also stairs everywhere, so keep it in mind if you have trouble getting around. We did not mind.
Beach was good and 3KM long. Pools where good, the top pool near main building was great and only 3 or 4 couple around at any time.


TMR rep at air port in Puerto Plata recommended if we have any problems with the resort to go to their TMR rep on site not the front desk. This we did and it helped, On check in TMR had provided a free upgrade coupon to a superior room, The front desk at Sun Village just trough it a way when we presented the coupon, as they had packages already made up.
Our first room (200 block) was only a standard and it was a dump. First it was dirty, grim in every crack and groove, paint patches on the walls where different colours, only two bath towels that it, no iron, no coffee for coffee machine. Had better in the middle of no ware in Alberta for $40 a night.

Plus at the intro meeting with TMR rep asked about the free room upgrade. Line took us to the front desk and in two minutes we where move to a superior room (303 block), which I would class as a standard but was clean and equipped. One thing we did notice on the into rule from Sun Village is the promote that you can upgrade your room for $10 US per person per night. Scam?

Sun Village assign a rep to you also, they are friendly offer of free rum to come to their intro meeting which is about 30 minutes after your tour reps meeting. Our rep would not comment on it. But it is TIME share sale type of resort so if you need to save $5 US dollars for rum go, or just say NO and skip the meeting, They will call your room and find you on the beach, buffet, just say NO and they go away.

Food and restaurants and Bars.
A tip of 20 to 50 pesos does seem to improve service.

The buffet had a good with a variety for any taste, flavour or oils and hot sauces you could add, maybe not two or three for a different item for that taste. Item seemed to sit there a long time. This is back to the 75% vacancy rate, I guess it is hard to run a buffet with low turn over.
The beach buffet for lunch was good also and there was BBQ by the beach Bar also, not just dogs and burgs there was beef, pork, chicken and all the fixings. No relishes.

Al la carte restaurants where good and service great. We went to the Italian, Mexican and Thai. The Thai was a let down , the food was only like so so cheap Chinese food. But still OK.

Bars good and if you mention you would like one of the better brands instead of the local bar brand you could get it. Only once where we ask to pay extra for the Baileys. At the beach bar once on of the bartender did not seem train as he did not know how to make the drink of the day.
At the Bar beside the Main Buffet we would go for a drink after supper and we would get one to go as we when for a walk, My wife like white wine and it got to the point they would rap a bottle up for her to take back to the room. That’s knowing how to keep some one happy.

Entertainment
The music that is piped around the resort is good with different flavours.
Night entertainment was good and different each night. Alittle more professional than we have seen at our resorts in the past. If you are we your Kids there is a kids 30 to 40 minute activity earlier where they have the kids up on the stage dancing.

Trips
Took the COCO town trip the fort, amber museum and local lunch, rum factory, shopping.
It was OK for $36 US it’s cheap way to see town, But nothing special.


One down item which I cannot point to the resort, But raises a couple of question.
I got the gastro ailment, every second or more person we talked to also got it at different times of the week. Also when we got back trough word of mouth with relatives and friends we heard of 10 other couples at resorts in Puerto Plata, that both of the couple got it bad.

Would we go back NO! There is to many other resorts in this class and with out the time-share angle.

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 10
• Quality of Property: ... 4
• Privacy and Quietness: ... 0
• Quality of Service: ... 4
• Courtesy and Hospitality of Staff: ... 5
• Accuracy of Website VS. Actual Experience: ... 3
  
• Food and Dining Experience: ... 4
• Price/Value of Property: ... 2
  
• Safety Factor (Did you feel safe at property): ... 6
• Quality of Beach (ranked closest beach if property is located off the beach): ... 6

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... No
Would you recommend this destination/island to your friends?: ... No

• Cleanliness of Destination/Island: ... 6
• Options of Activities in the Area: ... 6
• Ease of Transportation (air, taxi, bus, shuttle): ... 4
• Quality of Beaches in the Area: ... 7
• Courtesy & Hospitality of Locals: ... 3
• Safety Factor (Did you feel safe in the Area): ... 5
  
• Local Restaurant Experience/Options: ... 3
• Price/Value of Destination (Does your dollar stretch?): ... 2
  

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