Sunscape The Beach Punta Cana
Address: Playas Uvero Alto
Punta Cana, Dominican Republic
Tel: (809) 682-0404
Fax: (809) 552-6183
Email: info@sunscapethebeach.com.do
URL: Sunscape The Beach Punta Cana
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Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Dominican Republic
No. of Rooms/Units: 620
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Summary of All Property Reviews
Ratings based on answers from a total of 1 reviews (All Reviews)
10 is best 1 is worst |
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| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
9.00 |
Quality of Property |
7.00 |
| Privacy & Quietness |
0.00 |
Quality of Service |
6.00 |
| Courtesy & Hospitality of Staff |
9.00 |
Accuracy of Website (marketing hype) VS. Actual Experience |
6.00 |
| Food and Dining Experience |
9.00 |
Price/Value of Property |
8.00 |
| Safety Factor (Did you feel safe at property) |
10.00 |
Quality of Beach (ranked closest beach if property is located off the beach) |
8.00 |
| Total Property Score: 7.20 | Average Star Rating: 3.00 out of 5 |
- 0% (0 visitors of 1) said they would go back to Sunscape The Beach Punta Cana again.
- 0% (0 visitors of 1) said they would recommend Sunscape The Beach Punta Cana to friends.
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$599.00
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$689.00
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$759.00
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$599.00
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Not a good choice.
Traveler Review By: Anonymous from Michigan
Date of Visit: May 2006
We stayed at Sunscape the beach from May 2-9, 2006. We decided on this hotel primarily because of the good reviews on some sites, but we probably should have given fair weight to the negative reviews. We just kind of thought that the people who wrote the bad reviews were too uptight. We are pretty chilled out people, and as such, we had a wonderful time on this vacation. But...I would have to say that at times, it was despite the resort, rather than because of it.
Getting to the hotel:
We booked through orbitz and had to arrange transportation to the hotel from the airport. It was kind of a pain to arrange, but there is a company called coco tours that will to transfers. If you need this service, they may be a good starting point. They charge $50-75 per couple, or per van if there are more of you. We saw them charge people more than that, too, so there seems to be some degree of flexibility depending on how gullible they think you are.
Lobby/Arrival:
The lobby and check in were great. No complaints. They bring you drinks, towels and cookies and are very nice.
Rooms:
The rooms themselves are a bit musty, but pretty much what you would expect based on what you're paying. There has been mention of bathrooms leaking and bizarre and inadequate shower glass/curtain on this site. All true. We know of two people who dealt with water leaking in their rooms and one couple had to deal with it for the last two days of their stay. They never came to fix it, though they said they would. This seems to be a pretty common theme for the service in this resort.
Grounds/Pool/Beach:
The grounds themselves are quite beautiful and well maintained. The pool is as advertised, and if anything, looks better in real life than in pictures.
The beach is pretty rocky and doesn't really compare to most carribean destinations, but you probably have pieced that together by now. We never saw a single person in the water the week we were there. The pool, however, diod make up for that, believe it or not.
One thing that was very annoying was that while you are chilling/basking in the sun, employees will come up to you - wake you up! - and yell, "You wann go for a horse back riding??!" and such solicitations. They are a little too pushy. I mean, should you really have to answer why you're not interested? These are actually employees of the hotel! So, there is a constant din of peddling while you lay by the pool. By aware and prepared for it.
The pool/covered huts being blocked/toweled by employees looking to make a few bucks has been discussed many times and in many different forums, but i will just confirm that it's true. Also true that people will come out at 6:30 am, put their things on chairs and then go back to bed...
Bars/Service:
Service at the poolside bar(s) was probably the worst thing in the whole resort, and in all fairness, that's saying a lot. We are compulsive tippers and tend to go by the rule that if you can tip beforehand to assure service, that's a pretty darn good idea. Well, there probably wasn't a lot of difference between the service with tip or without, and it was shockingly slow and indifferent.
Restaurants:
The restaurants were average. The japanese side of the asian restaurant has three hibatchi grills and, hence, seats 30 people total. Waits do tend to be long, but greasing of palms works wonders in this department. The food is tolerable. The chinese food - ditto. The mexican restaurant was not very good. One thing we didn't expect was that although almost all the people at the resort were english-speaking, the staff didn't understand english. We had heard this complaint before and found it pretty ethnocentric - I mean, we are in their country! But, the problem was compounded by the fact that the staff has apparently been trained to nod at the appropriate times and then forget about the request and under no circumstances will they ask for a clarification. My wife is vegetarian and I speak some spanish, yet we were singularly unable to succesfully get a vegetarian meal in all but one instance (unless we were at the buffet).
Now, my wife and I have travelled extensively in Central America, Asia and the carribean, but we've never stayed at an all-inclusive resort before. Perhaps this is expected behaivior from all-inclusives, since theoretically, they already have your money. One did get the impression that management was not interested in improving the service, because the lacksidaisical attitude was so pervasive. I saw employees role their eyes at patrons and plainly ignore requests of the guests. A couple of times they were downright rude. Again, maybe all-inclusives are notorious for this kind of attitude, because - let's face it - where are you going to go? But we were pretty shocked and can assure you we will think twice about an all-inclusive again. Certainly, Sunscape the beach should be avoided if you want good service. Again, we did enjoy it. the weather was beautiful, the ground were great and we were on vacation, but Sunscape did their best to mess with our good time :)
By the way, German, a bartender in the lobby building is great and an outlier among his peers. Another great thing about our trip was Dave. He was a piano player and singer in the lobby bar area. I believe he does that twice a week. Go see him and have a good time. The lobby bar has better service than the pool area, anyway. Feel free to email me with questions.
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