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Barcelo Bavaro Palace Hotel Traveler Review :: "unacceptable"

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Summary of All Property Reviews Ratings based on answers from a total of 2 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	8.50	Quality of Property	10.00
Privacy & Quietness	0.00	Quality of Service	5.50
Courtesy & Hospitality of Staff	6.00	Accuracy of Website (marketing hype) VS. Actual Experience	6.00
Food and Dining Experience	6.00	Price/Value of Property	6.50
Safety Factor (Did you feel safe at property)	7.50	Quality of Beach (ranked closest beach if property is located off the beach)	9.00
Total Property Score: 6.50 | Average Star Rating: 3.00 out of 5

• 50% (1 visitors of 2) said they would go back to Barcelo Bavaro Palace Hotel again.
• 100% (2 visitors of 2) said they would recommend Barcelo Bavaro Palace Hotel to friends.

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My family of 5 (3 children ages 18-25) were looking forward to our vacation and were sadly disappointed in the trip. I must say the location is fantastic. The place is very clean, well kept, and beautiful. However it is mismanaged and understaffed. When we arrived like most people we were looking forward to landing out things in a room and going to the beach. We waited in the lobby for 3 hrs before were taken to a room which was not the room we reserved. After another 45 min we were taken to a comparable room to the one we booked but still not the same.
The food made us sick the first few nights but we quickly learned what we could and could not eat (stick to food with steam coming off of it, no veggies that look wet). The most frustrating part of the trip was the lack of English speaking workers. I understand that this is a Spanish resort chain but if you are catering to a large quantity of American or any English speaking consumers having some of the staff speaking English would be helpful. We found no managers, hostess, pool staff, no one spoke English. There were a lot of issues that came up throughout the trip and the language barrier made it all the more frustrating.

It’s a shame it was a beautiful location and wonderful beach, but the miss-management really ruined the trip. We met a couple that was on there honeymoon who had been shipped out every night to a different hotel because they had booked a room here and the hotel didn’t have there room! Every night they had to go somewhere else and come back in the morning…unacceptable.

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 7
• Quality of Property: ... 10
• Privacy and Quietness: ... 0
• Quality of Service: ... 1
• Courtesy and Hospitality of Staff: ... 2
• Accuracy of Website VS. Actual Experience: ... 2
  
• Food and Dining Experience: ... 2
• Price/Value of Property: ... 3
  
• Safety Factor (Did you feel safe at property): ... 5
• Quality of Beach (ranked closest beach if property is located off the beach): ... 10

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes

• Cleanliness of Destination/Island: ... 7
• Options of Activities in the Area: ... 8
• Ease of Transportation (air, taxi, bus, shuttle): ... 8
• Quality of Beaches in the Area: ... 10
• Courtesy & Hospitality of Locals: ... 8
• Safety Factor (Did you feel safe in the Area): ... 4
  
• Local Restaurant Experience/Options: ... 3
• Price/Value of Destination (Does your dollar stretch?): ... 9
  

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