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Meliá Las Americas - Sol Melia Traveler Review :: "Lack of Service"

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Summary of All Property Reviews Ratings based on answers from a total of 1 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	10.00	Quality of Property	10.00
Privacy & Quietness	10.00	Quality of Service	1.00
Courtesy & Hospitality of Staff	3.00	Accuracy of Website (marketing hype) VS. Actual Experience	7.00
Food and Dining Experience	8.00	Price/Value of Property	8.00
Safety Factor (Did you feel safe at property)	10.00	Quality of Beach (ranked closest beach if property is located off the beach)	10.00
Total Property Score: 7.70 | Average Star Rating: 4.00 out of 5

• 0% (0 visitors of 1) said they would go back to Meliá Las Americas - Sol Melia again.
• 0% (0 visitors of 1) said they would recommend Meliá Las Americas - Sol Melia to friends.

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If you are expecting the service you would receive at any four or five star resort in Mexico this is not the hotel for you. We just returned from one week (March 5-12).

We checked in at 230am into a room that was not what we booked (no balcony) only to be told come back tomorrow after 2pm and we'll try to accomodate you. Which was done with some complaining the next day.

Service at the bars themselves was generally good, exceptionally good in the lobby bar. You will NEVER get a drink brought to you on the beach or by the Pool (no matter what you tip).

The hotel itself is beautiful, it has four outdoor beds, one on the beach and late afternoon a champagne fountain is set up.

The food we felt was very good, not bland like people said. You could get lobster for dinner or lunch and grilled prawns in the buffet restaurant. Very good for a third country I'd say.

The bar serves premium liquor be sure to ask for it though (Jack D, Smirnoff, Beefeater, Bombay, Johnny Walker, etc).

The beach is awesome, and yes there are always chairs available.

The one thing I must complain about again is SERVICE. We had to call the front desk 4 times one night because no one answered the phone, in order to get a wake up call. Upon check out since we were not leaving until midnight, the hotel would not accomodate anyone with a late check out, and for about 15 people that were leaving that night, they only provided 2 courtesy rooms, in which you had to wait 45 minutes to get clean towels.

Again I repeat, if you expect five star service you will be lucky if you get you get 1 star. (except for the lobby bar and swim up bar). Even lunch in the a la carte restaurant takes an hour to get the food you ordered.

This hotel definetly has the potential to be a five star hotel, they just have to get rid of ALL THE FRONT DESK STAFF (do not deal with any staff named Jesus or Margarena - you'll get no where), maybe the bartenders should teach them a thing or two.

Beside the service, it was a great trip, saw Havana (but don't book with a tour operator) for $40/pp you can get your own driver for an 8 hour day who takes you on the same tour and lets you decide how long you want to stay at each attraction. (talk to OBERT the bar tender in the lobby bar to set you up, I think everyone we spoke to including ourselves went through him with no complaints - we had a new air conditioned toyota corolla.)

Definitely take the catermaran tour to Cayo Blanco (includes snorkelling, lobster lunch and swiming with dolphins) $75/pp with sunquest.

There are only 2 a la carte restaurants (Italian and Seafood) and one buffet restaurant for dinner, so do not expect a great selection. Some websites were claiming there were 5 restaurants. For lunch you have the option of the buffet, pizzia, bbq grill or a la carte. Lunch was generally better than dinner, especially the calamari at the bbq and great service of the adjacent swim up bar.

Have a great trip - and if you can try to stay at Sandals, Sol Palmeras or Barcelo Solymar, people at those hotels did not seem to have the same service problems we did!

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 10
• Quality of Property: ... 10
• Privacy and Quietness: ... 10
• Quality of Service: ... 1
• Courtesy and Hospitality of Staff: ... 3
• Accuracy of Website VS. Actual Experience: ... 7
  
• Food and Dining Experience: ... 8
• Price/Value of Property: ... 8
  
• Safety Factor (Did you feel safe at property): ... 10
• Quality of Beach (ranked closest beach if property is located off the beach): ... 10

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes

• Cleanliness of Destination/Island: ... 10
• Options of Activities in the Area: ... 8
• Ease of Transportation (air, taxi, bus, shuttle): ... 10
• Quality of Beaches in the Area: ... 10
• Courtesy & Hospitality of Locals: ... 5
• Safety Factor (Did you feel safe in the Area): ... 10
  
• Local Restaurant Experience/Options: ... 7
• Price/Value of Destination (Does your dollar stretch?): ... 8
  

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