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Park Royal Cozumel Traveler Review :: "Will not go back!"

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Summary of All Property Reviews Ratings based on answers from a total of 1 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	3.00	Quality of Property	3.00
Privacy & Quietness	0.00	Quality of Service	1.00
Courtesy & Hospitality of Staff	1.00	Accuracy of Website (marketing hype) VS. Actual Experience	2.00
Food and Dining Experience	2.00	Price/Value of Property	2.00
Safety Factor (Did you feel safe at property)	4.00	Quality of Beach (ranked closest beach if property is located off the beach)	2.00
Total Property Score: 2.00 | Average Star Rating: 2.00 out of 5

• 0% (0 visitors of 1) said they would go back to Park Royal Cozumel again.
• 100% (1 visitors of 1) said they would recommend Park Royal Cozumel to friends.

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I was at Park Royal the week of April 7, 2007. Let me tell how it was. 1. You have to stand in line to book a table for dinner every day if you want to eat in a restaurant where you are served. 2. The buffet is really bad. The food never changes and most kids and adults will have a hard time finding something to eat. 3. The "snack" or "bikini bar" food was the same EVERY day. Boring hotdogs, nachos and lousy hamburgers. It NEVER changes. Even our kids would like a chicken nugget or something different. 4. Dont be fooled by the sign saying "concierge". It is NOT a concierage. This person's only job is to get you to sign up for a 75 minute sales pitch for a timeshare. They try to convince you by quoting inaccurate and high prices for trips and offer you a discount. Its a scam. 5. The service orientation of THE ENTIRE STAFF including the MANAGER is one of "I dont care" and "I just work" here. They really dont care if you have an issue. I sat in the lobby one morning and I met 4 different families checking out and EVERY one was upset, dissatisfied and not returning. 6. The hotel runs out of snorkel equipment for the beach everyday at 9am. YES - 9am!!! I talked to the manager and said my kids are very dissappointed - his response was to tell me to read the fine print of "supplies are based on availability". 7. Safety in rooms is questionable - even though they have guards. I met a mother of 2 kids that was very upset because someone kicked open their room door and stole their stuff, including both of her kids ipods. 8. Snorkeling off the hotel beach is not worth it. Hurricane Wilma 2 years ago eliminated the coral reef and there is nothing to see. There is no reef and no fish. Also, dont do the catamaran sailing trip to the reefs further out for $130 pp. There is not reef there either and the are even less fish. 9. Every room in the hotel looks at 1-2 huge cruise ships a day obscuring the view of the ocean.

To be balanced, here are the things I liked. 1. Room and hotel are clean. 2. Weather was great everyday. 3. Renting scooter was fun way to zip around.

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... Yes
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 3
• Quality of Property: ... 3
• Privacy and Quietness: ... 0
• Quality of Service: ... 1
• Courtesy and Hospitality of Staff: ... 1
• Accuracy of Website VS. Actual Experience: ... 2
  
• Food and Dining Experience: ... 2
• Price/Value of Property: ... 2
  
• Safety Factor (Did you feel safe at property): ... 4
• Quality of Beach (ranked closest beach if property is located off the beach): ... 2

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... No
Would you recommend this destination/island to your friends?: ... No

• Cleanliness of Destination/Island: ... 2
• Options of Activities in the Area: ... 4
• Ease of Transportation (air, taxi, bus, shuttle): ... 8
• Quality of Beaches in the Area: ... 2
• Courtesy & Hospitality of Locals: ... 6
• Safety Factor (Did you feel safe in the Area): ... 7
  
• Local Restaurant Experience/Options: ... 7
• Price/Value of Destination (Does your dollar stretch?): ... 2
  

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