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El Cid La Ceiba Cozumel Traveler Review :: "Get better sleep, stay somewhere else"

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Summary of All Property Reviews Ratings based on answers from a total of 4 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	4.75	Quality of Property	3.75
Privacy & Quietness	2.50	Quality of Service	3.75
Courtesy & Hospitality of Staff	4.00	Accuracy of Website (marketing hype) VS. Actual Experience	3.00
Food and Dining Experience	3.25	Price/Value of Property	3.50
Safety Factor (Did you feel safe at property)	5.25	Quality of Beach (ranked closest beach if property is located off the beach)	5.25
Total Property Score: 3.90 | Average Star Rating: 2.00 out of 5

• 25% (1 visitors of 4) said they would go back to El Cid La Ceiba Cozumel again.
• 25% (1 visitors of 4) said they would recommend El Cid La Ceiba Cozumel to friends.

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The fact that this is rated a gold crown resort is a JOKE. The is a 2 star hotel that El Cid took over. But they don't plan to remodel, they're just going to funnel their profits into a new resort they plan to build on the Mayan Riviera across the way. The only reason this resort is Gold Crown is because other El Cids are Gold Crown and they have the new resort planned. But don't be fooled. You could stay in a $25/night place and get the same thing you get here. Sure you may get free breakfast but the variety is lacking and it gets old after the second or third day.

First of all, you're lucky if you get the room you were promised. We met a group of four that reserved a 1 bedroom but were stuffed into a studio unit.

The rooms are not maintained well and most everything did not work. We had to call maintenance on a daily basis for things such as the A/C not working properly, lamp bulbs needing to be replaced, resetting the circuit because it blew every time we used the microwave, etc. The bathrooms smelled. The beds are hard as most are in Mexico. Worse yet, in order to close doors, you have to slam them and the walls are thin. You won't get a good night's sleep at La Ceiba. And when you ask to change rooms, they admit they put you into a noisy room on purpose.

It's also interesting that if you are a timeshare owner with 'VIP' (what a rip off), you cannot get an automatic upgrade, however if you are willing to pay extra, they suddenly seem to have the rooms available.

Speaking of timeshares, they try to sell hard at this resort but don't get suckered, it's not worth it to stay in place like this. P.S. The concierge is especially part of this scheme. Don't purchase tickets from them, they take a 20% service charge and you'll find you can get stuff cheaper if you go directly to the site. Don't feel like you need to go to a timeshare talk to get discounts. Their 'discounts' are normal price. They just mark everything up 50% then tell you that you get a 50% discount if you go to a talk. That's a lie.

When anything goes wrong, no one there cares and you're stuck. They'll tell you that they will take care of it but after hearing that 3 days in a row, you realize they'll keep on tell you that until you leave.

I definitely plan to go back to cozumel but I will not stay at La Ceiba again. Do yourself a favor, research places and find a better place to stay. La Ceiba was not relaxing and the service was horrible.

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... Yes
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 5
• Quality of Property: ... 3
• Privacy and Quietness: ... 1
• Quality of Service: ... 3
• Courtesy and Hospitality of Staff: ... 2
• Accuracy of Website VS. Actual Experience: ... 1
  
• Food and Dining Experience: ... 4
• Price/Value of Property: ... 2
  
• Safety Factor (Did you feel safe at property): ... 3
• Quality of Beach (ranked closest beach if property is located off the beach): ... 7

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes

• Cleanliness of Destination/Island: ... 8
• Options of Activities in the Area: ... 7
• Ease of Transportation (air, taxi, bus, shuttle): ... 10
• Quality of Beaches in the Area: ... 8
• Courtesy & Hospitality of Locals: ... 5
• Safety Factor (Did you feel safe in the Area): ... 7
  
• Local Restaurant Experience/Options: ... 5
• Price/Value of Destination (Does your dollar stretch?): ... 4
  

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