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Iberostar Cozumel Traveler Review :: "Would never return"

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Summary of All Property Reviews Ratings based on answers from a total of 7 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	8.86	Quality of Property	7.14
Privacy & Quietness	6.57	Quality of Service	7.86
Courtesy & Hospitality of Staff	7.57	Accuracy of Website (marketing hype) VS. Actual Experience	5.29
Food and Dining Experience	6.29	Price/Value of Property	6.00
Safety Factor (Did you feel safe at property)	7.14	Quality of Beach (ranked closest beach if property is located off the beach)	5.14
Total Property Score: 6.79 | Average Star Rating: 3.29 out of 5

• 43% (3 visitors of 7) said they would go back to Iberostar Cozumel again.
• 57% (4 visitors of 7) said they would recommend Iberostar Cozumel to friends.

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Where to start, well we had emailed sometime earlier to request a king bed and an upper cabin, when we arrived we were given a room with 2 double beds and a lower.The bathroom had water leaking from the cieling and the smell in the room was awful. When we requested to move our room they said that they would try the next day and they did. The new room had a king bed that was as hard as sleeping on the floor. The bad smell was still in this room and we were told by other guests that all the rooms smelled this way. Our bathroom sink had a hole in the drain pipe that was only covered with plumbers putting and it eventully fell out causing all the water to run all over the floor. It was hard to believe that this resort was (a) only five years old and (b) to be rated a 4 star resort. I guess the funniest thing to happen was that every day around 11am they would run out of drink glasses and for the remainder of the day we would have our drinks in foam cups. You had to like the food because it was the same thing everyday. We had stayed at Costa Dorada 2 years earlier and that was why we choose this resort. I probalbly will never return to an Iberstar resort again because of this experance.

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 10
• Quality of Property: ... 3
• Privacy and Quietness: ... 2
• Quality of Service: ... 6
• Courtesy and Hospitality of Staff: ... 4
• Accuracy of Website VS. Actual Experience: ... 1
  
• Food and Dining Experience: ... 2
• Price/Value of Property: ... 1
  
• Safety Factor (Did you feel safe at property): ... 2
• Quality of Beach (ranked closest beach if property is located off the beach): ... 5

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes

• Cleanliness of Destination/Island: ... 6
• Options of Activities in the Area: ... 7
• Ease of Transportation (air, taxi, bus, shuttle): ... 6
• Quality of Beaches in the Area: ... 6
• Courtesy & Hospitality of Locals: ... 5
• Safety Factor (Did you feel safe in the Area): ... 7
  
• Local Restaurant Experience/Options: ... 5
• Price/Value of Destination (Does your dollar stretch?): ... 8
  

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