El Cozumeleno Beach Resort
Address: Playa Santa Pilar Km. 4.5
Cozumel, Mexico
Tel: 011- 52 (987) 872-9530
Fax: 011- 52 (987) 872-9544
Email: reservas@elcozumeleno.com
URL: El Cozumeleno Beach Resort
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Type of Property: All Inclusive
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Mexico
No. of Rooms/Units: 252
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Summary of All Property Reviews
Ratings based on answers from a total of 7 reviews (All Reviews)
10 is best 1 is worst |
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| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
9.43 |
Quality of Property |
9.14 |
| Privacy & Quietness |
9.43 |
Quality of Service |
9.71 |
| Courtesy & Hospitality of Staff |
9.86 |
Accuracy of Website (marketing hype) VS. Actual Experience |
8.71 |
| Food and Dining Experience |
8.43 |
Price/Value of Property |
9.71 |
| Safety Factor (Did you feel safe at property) |
9.71 |
Quality of Beach (ranked closest beach if property is located off the beach) |
9.29 |
| Total Property Score: 9.34 | Average Star Rating: 4.00 out of 5 |
- 86% (6 visitors of 7) said they would go back to El Cozumeleno Beach Resort again.
- 100% (7 visitors of 7) said they would recommend El Cozumeleno Beach Resort to friends.
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LAST MINUTE OFFERS from CheapCaribbean.com: View All Island Deals
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$819.00
Book by: Jul 10, 2008
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$1349.00
Book by: Jul 06, 2008
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$999.00
Book by: Jul 07, 2008
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$919.00
Book by: Jul 07, 2008
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$949.00
Book by: Jul 07, 2008
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$1049.00
Book by: Jul 07, 2008
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OK, but that's it.
Traveler Review By: Chris from Las Vegas, NV
Date of Visit: December 2006
@0 days at the El Cozumeleno
The property is nice... Front Desk Staff TERRIBLE!!!
Front Desk staff had the attitude that you are inconveniencing them if you ask them a question, or have a problem. The front desk manager Julio is worthless and should be fired. This guy could barely run a motel 6 let alone a resort. They screwed up our reservations, I told them to call Orbitz, and they told me Orbitz was closed at 4pm on a Friday. I called Orbitz and for 20 minutes no one at the hotel answered the phone, I could hear it ringing from the front desk. Word of caution, their wrist bands are garbage. 3 people in our groups bands broke, they wanted to charge us $10 to replace them. We did lose 1 band, the staff found it, but they still wanted to charge us for it. Only after telling them to charge it to our credit card and telling them we would dispute the charge on returning to the US did they finally replace the band. They staff is really BAD!
Ocean Tours (On-Site Dive/Water Activities Shop) was AWSOME!!! Dive masters from Scuba Du are Great, boat picks up at the pier or they will taxi you to the Presidente, depending on the diver numbers. Sunset cruise was well worth the money, real margaritas and Coronas!
Our room was in the newer section. The room was large and cleaned daily. We could tell when our regular maid was off because no bottled water was left and there were only 2 towels for 4 people. They turn the A/C off for several hours during the day so your room will become humid if you don't leave the thermostat at 70.
The buffet is decent, breakfast is by far the best, lunch was ok, and the fajita bar gets old after 20 days. Dinner varied day to day. Out of a family of 10 on vacation, 8 of us got some sort of "food sickness". The "high end" restaurant was nice, food portions were on the small side and the service on the slow side, but it could have been that we had 10 people at our table.
Bar drinks were bottom shelf liquor, unless you tipped the bartender, then they would use a named brand. If you want a shot of tequila, forget it, we were told by several bartenders and the bar manager that "it's against resort policy to serve a shot alone", what BS!
Would we stay here again? Never! Would we recommend the El Cozumeleno? No Way! They are better resorts closer to town or on the south end with better service.
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