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Reef Club Cozumel Traveler Review :: "My kids had a blast at Reef Club!"

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Summary of All Property Reviews Ratings based on answers from a total of 14 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	6.71	Quality of Property	6.21
Privacy & Quietness	6.43	Quality of Service	5.14
Courtesy & Hospitality of Staff	6.00	Accuracy of Website (marketing hype) VS. Actual Experience	5.36
Food and Dining Experience	3.86	Price/Value of Property	5.57
Safety Factor (Did you feel safe at property)	7.43	Quality of Beach (ranked closest beach if property is located off the beach)	6.14
Total Property Score: 5.88 | Average Star Rating: 2.64 out of 5

• 57% (8 visitors of 14) said they would go back to Reef Club Cozumel again.
• 57% (8 visitors of 14) said they would recommend Reef Club Cozumel to friends.

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Add your comments about this review View Comments (1)

What a relief that our experience was not at all like that of some of the other reviewers. I can only assume that our positive experience was a direct result of the negative reviews by those before us.

The front desk staff was awesome. I had several opportunities to request assistance including help to retrieve a key lost in a cab and advice on the best way to get an ear infection treated on a Sunday evening.

The activities staff were the best and really took the load off us to keep the kids busy. My kids are 13,15,& 17 and just loved them all. They had a blast on the volleyball court and in the pool acivities. If you had small kids you would have loved to see the halloween costume parade down the beach. They had incredible energy and patience.

The maids were super and the rooms were always clean. The custodial staff were cleaning the grounds constantly. Even the beach got a daily manicure with an automated beach cleaner. Recommend they balance the fan blades in the ceiling fan. It rocks! (literally)

The entertainment was fun and the staff really put their hearts into it. However I would ask them to drop the WC act on comedy night. Too much for the little kids and the grownups...

Food staff in all areas need improvement on appropriate levels of service. Commonplace were inventories of necessary items depleting. Everything was clean but the menu was mundane and redundant. If it weren't for the grill cook in the buffet and the fresh fruit we would have spent alot more time in the snack line getting burgers. Great taste there but long lines and poor service. I did appreciate the late hours kept by the snack line staff and kitchen. Their was a cat that wandered the grounds to the amusement of many even in the buffet.

Bartenders were all knowledgeable and outgoing and did a nice job with the customers.

Landscaping was wonderful north of the lobby and around the main pool. My wife rally enjoyed having an adult quiet pool.

That's all I've got...

Fix the food service and the Reef Club will be hard to beat for the price. But don't backslide once spring breakers leave!

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... Yes
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 9
• Quality of Property: ... 8
• Privacy and Quietness: ... 7
• Quality of Service: ... 8
• Courtesy and Hospitality of Staff: ... 9
• Accuracy of Website VS. Actual Experience: ... 8
  
• Food and Dining Experience: ... 3
• Price/Value of Property: ... 8
  
• Safety Factor (Did you feel safe at property): ... 10
• Quality of Beach (ranked closest beach if property is located off the beach): ... 8

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes

• Cleanliness of Destination/Island: ... 6
• Options of Activities in the Area: ... 8
• Ease of Transportation (air, taxi, bus, shuttle): ... 7
• Quality of Beaches in the Area: ... 8
• Courtesy & Hospitality of Locals: ... 9
• Safety Factor (Did you feel safe in the Area): ... 10
  
• Local Restaurant Experience/Options: ... 8
• Price/Value of Destination (Does your dollar stretch?): ... 7
  

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