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Reef Club Cozumel Traveler Review :: "A positive review to combat the negative reviews"

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Summary of All Property Reviews Ratings based on answers from a total of 14 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	6.71	Quality of Property	6.21
Privacy & Quietness	6.43	Quality of Service	5.14
Courtesy & Hospitality of Staff	6.00	Accuracy of Website (marketing hype) VS. Actual Experience	5.36
Food and Dining Experience	3.86	Price/Value of Property	5.57
Safety Factor (Did you feel safe at property)	7.43	Quality of Beach (ranked closest beach if property is located off the beach)	6.14
Total Property Score: 5.88 | Average Star Rating: 2.64 out of 5

• 57% (8 visitors of 14) said they would go back to Reef Club Cozumel again.
• 57% (8 visitors of 14) said they would recommend Reef Club Cozumel to friends.

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So many negative reviews.....so different from our recent stay!!! Please excuse the length, but I was trying to address all the negativities!

To start my review, I thought it would be good to give you an idea of the places my wife and I have stayed previously, giving you all an idea of what we are accustomed to.

I don’t work for Hyatt, but my wife and I have found a certain fondness for the quality we find in their hotels. Most recently, my wife and I enjoyed our honeymoon at the Hyatt Regency 5 star resort in Maui (Hawaii). We have also recently enjoyed a suite in the Hyatt in San Diego, a casita suite at the Grand Hyatt in Tampa, and a very extravagant 3-room suite at the Hyatt Hill Country resort in Texas. Also worth mentioning, I have stayed at the Hyatt resorts in both the Cayman Islands and the Hyatt at St. John (although I don’t believe they own that property anymore).

I only mention this, as this is a good indication of expectations my wife and I have when visiting resorts/hotels. I believe our standards are relatively high, however after reading the terrible reviews of the Reef Club on the internet, we quickly began to prepare ourselves for Motel 6 in slums. LOL. To say the Reef Club measures to the above mentioned hotels would be crazy as well, and I do not mean to give anyone that impression!

I will say, my wife and I were thoroughly pleased with our 5 night stay at the Reef Club in Cozumel (June 20, 2004 – June 25, 2004). No, it is no Hyatt Hawaiian resort, but is no dump…not even close!

The property was very clean, the lobby very tidy, and the grounds of the hotel seemed to be well groomed (and this is after a week long rain storm just prior to our arrival that apparently caused a great deal of havoc for the hotel). The main pool was unfortunately shut down for a few days – but that was a result of major flooding from the rain storm that the Reef Club could not have prevented if they tried to.

We had a standard room, nothing fancy, and no fancy view at all – we were there for the island, not a hotel room with a view! The room was clean without a doubt, no troubles there. Our maid was very friendly, bending over backwards for us it! I’m sure everyone has read the beds are hard….most definitely they are. But….nothing I have never felt before, it was NOT a brick. But guys….this is Mexico (you may hear me say this a lot)….there is nothing but a hard bed on the island from what I understand! No alarm clock, but no big deal. AC worked incredibly – our room was flat out frigid…and this isn’t central AC! When you first get there, the room will be a little warm – they turn the AC way up when the room is not in use. The water in our room was clean and clear – still wouldn’t trust it (Mexico =>). Hot water in the shower was there with the exception of one day, but boy that shower felt good after a long day at the beach!

Speaking of the beach….FANTASTIC! Very big! PLENTY of chairs! I have read where people had issues with chairs, either we were there on a very off time (late June?), or they have acquired many more chairs! Even if you arrived on the beach at 1:00 pm, you probably won’t have any trouble getting yourself a good set of beach chairs, and you can probably find a shade tree at that! No problem!!! Water was crystal clear – but that’s without saying, this is the Caribbean. Good snorkeling off the beach – but YOU MUST get a ride on a snorkeling boat to see the REEF!!! Unbelievable, I thought I had seen a lot at Cayman, Hawaii and St. John….but I hadn’t seen anything. The hotel staff continuously walked around asking if anyone needed a drink. And there were always staff members looking to strike up a game of beach volleyball to keep the guests entertained. Just a few steps down the beach and you will find kayaks, wind surfers, and jet skis you can rent. In the other direction, a good walk down the beach is a dock where the Manta sport sailboat parks (snorkeling tours), and other fishing and scuba boats. Easy access!

The food. No question, those other resorts I mention have extreme restaurants in another league from the food you will find at the Reef Club. HOWEVER….this is not dog food! My wife and I enjoyed freshly prepared omelets made to order every single morning! The eggs were cracked in front of us, it doesn’t get any cleaner! That same restaurant does lunch and dinner also. The food on the buffet was not “to die for”, but it was certainly doable! I really can’t see it as terrible, and our experiences at hotel restaurants raises the bar pretty darn high. Did it meet the bar, no, but was it “ok”….SURE! The other two restaurants were WORLDS above this main one. Dinner only, but it’s a 5 course meal, and we both LOVED the food and smiling service!!

Flys. Yes….COZUMEL (not just Reef Club) has a bit of a fly problem. They aren’t on the beach, but in open air restaurants – all over the island, you may have to swat a bit! We found that everywhere we went. This is not a Reef club problem, although their main restaurant – being open air, does suffer from this. Again, this is Mexico, and this is a small problem Cozumel has and it is nothing that should ruin anyone’s vacation! If it does – then those individuals should stay away from any adventurous destinations!

The Staff. We found the staff to be very very nice! CONSTANTLY trying to get people to participate in numerous activities! Volleyball, water aerobics, and shows every single night we were there! Some were quite entertaining, while others were a little….eeeeehhhh. Some shows by the pool involved the guests, and got a great deal of laughter from everyone who gathered around. Front desk staff was pleasant, plenty of people to help with car reservations (on sight) as well as making reservations for any kind of activity Cozumel has to offer.

Drinks. Whats an all-inclusive stay without sampling (on numerous occasions) the beverages! Beer was great and plentiful. Mixed drinks were just as good. Always enough alcohol…there were some we thought were a little strong (and we are avid happy hour goers at home)! Any drink you can imagine, they can make!

We had no issues with time share sellers – and had no interest to sit through their presentations. Our biggest time share hassle was probably right after we got off the airplane!!! LOL

Not sure what else to say, but that we loved our stay at the Reef Club. We were expecting the worst…and that probably helped us. If you have a trip planned – READ all those negative reviews! It helped us see all the good that the Reef Club had to offer that many angry people find a way to leave out of their reviews. Its by no means in the same league as the other hotels I mentioned up top – and that’s not their goal anyway, but it was certainly a very pleasant and enjoyable stay – spent mostly right there on their property!

THANK YOU REEF CLUB!

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... Yes
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 9
• Quality of Property: ... 9
• Privacy and Quietness: ... 10
• Quality of Service: ... 9
• Courtesy and Hospitality of Staff: ... 9
• Accuracy of Website VS. Actual Experience: ... 7
  
• Food and Dining Experience: ... 7
• Price/Value of Property: ... 9
  
• Safety Factor (Did you feel safe at property): ... 10
• Quality of Beach (ranked closest beach if property is located off the beach): ... 10

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes

• Cleanliness of Destination/Island: ... 8
• Options of Activities in the Area: ... 10
• Ease of Transportation (air, taxi, bus, shuttle): ... 8
• Quality of Beaches in the Area: ... 10
• Courtesy & Hospitality of Locals: ... 7
• Safety Factor (Did you feel safe in the Area): ... 7
  
• Local Restaurant Experience/Options: ... 8
• Price/Value of Destination (Does your dollar stretch?): ... 9
  

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