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Reef Club Cozumel Traveler Review :: "I would pick Playa del Carmen"

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Summary of All Property Reviews Ratings based on answers from a total of 14 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	6.71	Quality of Property	6.21
Privacy & Quietness	6.43	Quality of Service	5.14
Courtesy & Hospitality of Staff	6.00	Accuracy of Website (marketing hype) VS. Actual Experience	5.36
Food and Dining Experience	3.86	Price/Value of Property	5.57
Safety Factor (Did you feel safe at property)	7.43	Quality of Beach (ranked closest beach if property is located off the beach)	6.14
Total Property Score: 5.88 | Average Star Rating: 2.64 out of 5

• 57% (8 visitors of 14) said they would go back to Reef Club Cozumel again.
• 57% (8 visitors of 14) said they would recommend Reef Club Cozumel to friends.

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It has been a couple of months since we have returned from our vacation, but I just now got irritated enough to send out a review about the hotel. My point being that on the last day I went into the gift shop to buy last minute souviniers and left my glasses on the counter. I did not realize this until we were at the airport(which is 20 minutes away)and getting ready to board our flight. When we returned home I called the hotel and talked to a lady and she said that yes they had found my glasses and not to worry, I was going to get them back. Ok, I guess that is just like saying the check is in the mail. After countless phone calls, emails and almost 3 months, still no glasses. I know it was my irresponsibility that got me into this mess but they did not have to lie to me and asure me that I will get my glasses back. I guess I better bite the bullet and just go by some other glasses. I suppose that just topped off the vacation that was not very good to begin with. The bar was constantly running out of the liquor for the drinks we wanted (we brought a group of 14)and I always thought Kahlua was made in Mexico. One night I was left with no towels or toilet paper in my room, I called the front desk to bring more. Ok, so maybe they had a rush, so I called again. I figured a third phone call would do me as well as the second, so I headed to the front desk myself. Thank goodness I finally got some toilet paper, because can you think of a night in Mexico withour it!(Ughhhhh) We found one worker there who was excellent (and our group showed our appreciation by the tips) but unfortunatly the restaurant manager said he could not spend so much time on us and the poor guy had to stop waiting on us. We found that most of the workers were snotty and not very helpful. I would suggest another hotel or even going to a different place, Playa del Carmen is nice and Cancun is wonderful. So many people have different experiences and I have read some reviews that love the place, but unfortunatly I cannot say that it was that great. If you go, I wish you luck!

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 5
• Quality of Property: ... 6
• Privacy and Quietness: ... 8
• Quality of Service: ... 1
• Courtesy and Hospitality of Staff: ... 1
• Accuracy of Website VS. Actual Experience: ... 1
  
• Food and Dining Experience: ... 1
• Price/Value of Property: ... 3
  
• Safety Factor (Did you feel safe at property): ... 8
• Quality of Beach (ranked closest beach if property is located off the beach): ... 5

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... No

• Cleanliness of Destination/Island: ... 4
• Options of Activities in the Area: ... 9
• Ease of Transportation (air, taxi, bus, shuttle): ... 1
• Quality of Beaches in the Area: ... 5
• Courtesy & Hospitality of Locals: ... 4
• Safety Factor (Did you feel safe in the Area): ... 5
  
• Local Restaurant Experience/Options: ... 8
• Price/Value of Destination (Does your dollar stretch?): ... 5
  

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