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Reef Club Cozumel Traveler Review :: "Invited back to Reef Club"

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Summary of All Property Reviews Ratings based on answers from a total of 14 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	6.71	Quality of Property	6.21
Privacy & Quietness	6.43	Quality of Service	5.14
Courtesy & Hospitality of Staff	6.00	Accuracy of Website (marketing hype) VS. Actual Experience	5.36
Food and Dining Experience	3.86	Price/Value of Property	5.57
Safety Factor (Did you feel safe at property)	7.43	Quality of Beach (ranked closest beach if property is located off the beach)	6.14
Total Property Score: 5.88 | Average Star Rating: 2.64 out of 5

• 57% (8 visitors of 14) said they would go back to Reef Club Cozumel again.
• 57% (8 visitors of 14) said they would recommend Reef Club Cozumel to friends.

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[A bad trip ... then a good trip]

My wife and I went to the Reef Club ,Cozumel in June of 2002. We were looking foward to all the extras we were to experience upon our arrival such as wine,fruit,a stocked bar,jacuzzi and passes for a sunset cruise, priority seating at the specialty restaurant,cocierge service.(We purchased our vacation package from Fun-Jet), all of this was written in the package we paid for......we got none of it, just the run around and alot of sarcasim and rudeness.

We were taken through a contruction zone,a muddy mess and piles of buiding scrap all around to our junior suite,an upgrade from their other rooms. The pool that it said was for us to 'enjoy' on our package was undone. The bar with 'premium drinks' was NOT open. Workers were chipping concrete for hours. Hammering and electric saws. Green rotten water in the jacuzzi. I couldn't stand near it, it was really foul smelling. I let it run for hours and it turned brown. We 'downgraded' ourselves and got a tiny room in it's place.

The suite we booked was large with a large bathroom and a sitting area in the dining room. It had a kitchen, micro,fridge etc. It was really a beautiful room. It's just that it was situated in the middle of hell. So we spent the rest of our vacation in a Motel 6 size room, possibly even smaller.

When we got back my wife went to the travel agent and told them that our vacation was a disaster, Many more problems arose with not receiving what we were told on paper what we would receive during our stay. Initially the people at the travel agency seemed appalled at we had endured. We showed them pictures of the area, the jacuzzi etc. They told my wife 'we sell vacations not that' pointing to one of the photos presented to her.They assured us that they 'would make it right'.

They showed us what we were to experience, all we were to receive on our more expensive upgrade. They have brochures of tranquility of real Carribean natural beauty. What we got was stress and the 'run around' for months to come.

The Reef Club was contacted and their response to our vacation there was something like this,'We are very sorry etc.. Please allow us to offer you another stay equaling the time spent with us etc..'offer expires in one year. Now that is how you treat someone that completly screwed you around for so much planning,work,time and most of all $$$. To this Day FunJet said that the experience we had on the vacation package that we purchased from Fun Jet is not their or the travel agents fault.

We just returned from the Reef Club earlier this month. We had no choice but to purchase our tickets and our 2 children's also.I'm in debt now but what a lifetime of memories I'll have. I should have received it last year.

It was heaven. The construction was completed, the bar was open, the pool was great, the whole place looked better. Sidewalks were no longer wooden planks but a nice bright concrete. I saw improvements all over. I didn't know what to expect before this trip. The last time , I was so ticked off that I was ready to turn around for home.

Reef Club------Thank You for knowing when a customer has been wronged and for your offer to 'fix' the situation . It couldn't have been any better(except for the food) Fun Jet lied to us before and again after our return. The way that they conduct business/themselves, it should be illegal! Nothing 'fun' about it !

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... Yes
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 10
• Quality of Property: ... 9
• Privacy and Quietness: ... 9
• Quality of Service: ... 9
• Courtesy and Hospitality of Staff: ... 9
• Accuracy of Website VS. Actual Experience: ... 10
  
• Food and Dining Experience: ... 6
• Price/Value of Property: ... 9
  
• Safety Factor (Did you feel safe at property): ... 10
• Quality of Beach (ranked closest beach if property is located off the beach): ... 10

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes

• Cleanliness of Destination/Island: ... 8
• Options of Activities in the Area: ... 8
• Ease of Transportation (air, taxi, bus, shuttle): ... 9
• Quality of Beaches in the Area: ... 9
• Courtesy & Hospitality of Locals: ... 9
• Safety Factor (Did you feel safe in the Area): ... 9
  
• Local Restaurant Experience/Options: ... 8
• Price/Value of Destination (Does your dollar stretch?): ... 10
  

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