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Sun Palace Traveler Review :: "Not really a palace"

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Summary of All Property Reviews Ratings based on answers from a total of 2 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	10.00	Quality of Property	9.00
Privacy & Quietness	0.00	Quality of Service	10.00
Courtesy & Hospitality of Staff	10.00	Accuracy of Website (marketing hype) VS. Actual Experience	10.00
Food and Dining Experience	9.00	Price/Value of Property	10.00
Safety Factor (Did you feel safe at property)	10.00	Quality of Beach (ranked closest beach if property is located off the beach)	10.00
Total Property Score: 8.80 | Average Star Rating: 4.50 out of 5

• 100% (2 visitors of 2) said they would go back to Sun Palace again.
• 100% (2 visitors of 2) said they would recommend Sun Palace to friends.

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Hotel is still not fully operational and ready for guests. Certainly not a star rated hotel. No room cleaning for 2 days, no turndown service, no "towel animals". Mold in our "new' room's closet. A/C not working properly. TV had a constant whine on the few channels one could get. Public relations was a joke. Food boring and certainly not up to par with other Palace resorts. We would never had bought a membership had we stayed here first. Looks like opening of Cancun Palace bodes more of the same.

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