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The Crane Traveler Review :: "Beautiful Hotel, Service Leaves Something to Be Desired"

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Summary of All Property Reviews Ratings based on answers from a total of 3 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	5.67	Quality of Property	6.67
Privacy & Quietness	3.67	Quality of Service	3.33
Courtesy & Hospitality of Staff	4.67	Accuracy of Website (marketing hype) VS. Actual Experience	6.00
Food and Dining Experience	4.67	Price/Value of Property	5.33
Safety Factor (Did you feel safe at property)	7.00	Quality of Beach (ranked closest beach if property is located off the beach)	8.33
Total Property Score: 5.53 | Average Star Rating: 3.00 out of 5

• 33% (1 visitors of 3) said they would go back to The Crane again.
• 33% (1 visitors of 3) said they would recommend The Crane to friends.

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We stayed at The Crane with 25 friends of ours for our wedding in May. The hotel itself is beautiful, the food is really wonderful, the beach is absolutely stunning and the boogie boarding I'm told is fantastic fun. Everything was perfect as far as that goes. The drawback was the service. If only the service were good, the place would be absolute heaven. Called room service for breakfast, waited 2 hours, called back and was told there was no order for breakfast from our room. Okay, ordered lunch instead. But the worst experience was dinner reception after the wedding when three of our guests never received a dinner. They were locals and needed to get home to bed for school the next day and work so they left without being fed although we were sitting there at dinner for FOUR hours. That's unreal to me. They'd known we were coming and would be a large dinner party for months. There seemed to be no advance preparation for the big group at all, which surprised me for staying at a nice hotel at a relatively high price. The flowers we ordered through the hotel for our wedding attendants also never arrived and I had gone over the preparations in advance of the wedding at least five times. All in all it was a beautiful wedding, but the setting was the reason for it, not the service received. Also, I'm still dealing with an unauthorized charge appearing from the hotel on my credit card after my stay so if you stay there, be sure to cancel your card when you get back home to avoid being charged more than what you owe.

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... Yes
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 9
• Quality of Property: ... 10
• Privacy and Quietness: ... 0
• Quality of Service: ... 1
• Courtesy and Hospitality of Staff: ... 5
• Accuracy of Website VS. Actual Experience: ... 8
  
• Food and Dining Experience: ... 5
• Price/Value of Property: ... 5
  
• Safety Factor (Did you feel safe at property): ... 10
• Quality of Beach (ranked closest beach if property is located off the beach): ... 10

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes

• Cleanliness of Destination/Island: ... 5
• Options of Activities in the Area: ... 8
• Ease of Transportation (air, taxi, bus, shuttle): ... 8
• Quality of Beaches in the Area: ... 10
• Courtesy & Hospitality of Locals: ... 10
• Safety Factor (Did you feel safe in the Area): ... 8
  
• Local Restaurant Experience/Options: ... 10
• Price/Value of Destination (Does your dollar stretch?): ... 6
  

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