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Sandals Royal Bahamian Resort & Spa Traveler Review :: "Poor Service"

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Summary of All Property Reviews Ratings based on answers from a total of 7 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	8.71	Quality of Property	8.00
Privacy & Quietness	0.00	Quality of Service	7.86
Courtesy & Hospitality of Staff	8.14	Accuracy of Website (marketing hype) VS. Actual Experience	6.71
Food and Dining Experience	7.57	Price/Value of Property	7.14
Safety Factor (Did you feel safe at property)	9.14	Quality of Beach (ranked closest beach if property is located off the beach)	8.43
Total Property Score: 7.17 | Average Star Rating: 3.86 out of 5

• 57% (4 visitors of 7) said they would go back to Sandals Royal Bahamian Resort & Spa again.
• 57% (4 visitors of 7) said they would recommend Sandals Royal Bahamian Resort & Spa to friends.

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We arrived at the resort at about 5:30 p.m.
There were no towels in the bathroom. The bathroom itself was very much in need of a renovation. The toilet was not secured to the floor. We reported it and it was repaired. The room was very old and used looking. We had a concierge suite. At all 3 other Sandal Resorts we have stayed at a concierge suite meant we had full room service. Not so at The Royal Bahamian. You needed to be in a Butler suite for that. Instead we had cards to hang on our door to get breakfast served to the room. They actually ran out of cards at one point!
We had to constantly call housekeeping to replace the wine in the fridge.
The resort itself is very nice and the private island was the best place to go.
One night there was a beach party on the island and all but 3 of the 8 restaurants were closed without notifying the guests. We end ed up eating fish and chips in the so called English pub. Not our idea of what we should be eating.
The following evening there was a one hour wait at most restaurants. We ended up eating at the buffet at Spices. It was awful. The food was not bad but could have been better. For lunch one day I ordered 2 eggs, bacon and toast and asked for the eggs to be well done. They were served almost raw, even the egg whites were runny.
Also there was very little in terms of evening entertainment, so be prepared to sit at the bars and drink or go to your room and watch tv.

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 8
• Quality of Property: ... 8
• Privacy and Quietness: ... 0
• Quality of Service: ... 7
• Courtesy and Hospitality of Staff: ... 7
• Accuracy of Website VS. Actual Experience: ... 5
  
• Food and Dining Experience: ... 7
• Price/Value of Property: ... 7
  
• Safety Factor (Did you feel safe at property): ... 9
• Quality of Beach (ranked closest beach if property is located off the beach): ... 10

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... No
Would you recommend this destination/island to your friends?: ... No

• Cleanliness of Destination/Island: ... 8
• Options of Activities in the Area: ... 7
• Ease of Transportation (air, taxi, bus, shuttle): ... 9
• Quality of Beaches in the Area: ... 8
• Courtesy & Hospitality of Locals: ... 9
• Safety Factor (Did you feel safe in the Area): ... 8
  
• Local Restaurant Experience/Options: ... 8
• Price/Value of Destination (Does your dollar stretch?): ... 7
  

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