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Radisson Cable Beach Resort Traveler Review :: "The worst stay i have ever had!"

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Summary of All Property Reviews Ratings based on answers from a total of 4 reviews (All Reviews) 10 is best 1 is worst
Feature	Ranking	Feature	Ranking
Cleanliness of Property	5.50	Quality of Property	5.25
Privacy & Quietness	4.00	Quality of Service	5.00
Courtesy & Hospitality of Staff	5.50	Accuracy of Website (marketing hype) VS. Actual Experience	4.25
Food and Dining Experience	6.25	Price/Value of Property	5.25
Safety Factor (Did you feel safe at property)	7.25	Quality of Beach (ranked closest beach if property is located off the beach)	7.75
Total Property Score: 5.60 | Average Star Rating: 2.25 out of 5

• 50% (2 visitors of 4) said they would go back to Radisson Cable Beach Resort again.
• 50% (2 visitors of 4) said they would recommend Radisson Cable Beach Resort to friends.

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THE ROOMS: Upon check-in approximately 12 in the afternoon, I was assigned a room. The room was not ready, which was fine, however we were informed that the only place to change was a hotel bathroom. By approximately 3pm, our room was assigned but it was a “smoking room” which was unacceptable. My children are asthmatic and have allergies, spending a night in that room would have literally required hospitalization. After what seemed like forever, and several layers of management, I was assigned a different room. It got to the point where I was on your lobby phone looking to book a different hotel before the staff accommodated me. I was given room 153. We got to the room, only to discover it smelled horribly. There was an odor of mildew or mold that was overwhelming. I notified the front desk, they sent a service attendant. The person who came to service spread something around the floor, and sprayed air freshener. A short time later, another person delivered a dehumidifier and vacuumed. All of the service people acknowledged the smell, but none of the efforts worked. The dehumidifier made noise all night. I tried to tolerate the discomfort as they had taken me out of the smoking room. By the morning I could not take it anymore. I was at the desk at 7am explaining my problem. They again told me they were booked and they could do nothing for me. The manager was due in at 8am. I waited and saw the manager. By 9am, I was told I could have a room, 224, but I had to wait until 3pm. That was fine, however, I needed to pack (again) and be out of room 153 by 11am. Although I was extremely unhappy, I sent my family to the beach, I packed and was out of room 153, room less for a few hours and moved into room 224. We arrived at the “new room” about 6pm to prepare for dinner. Room 224 was worse than the previous two rooms. It smelled very bad, and had poor to no air-conditioning. I waived the white flag of surrender and left the balcony doors wide open. We bought several cans of air freshener and did the best we could. We made sure we were not crazy by confirming “do you smell that?” with the maid staff and friends we traveled with who came to the room. No one stayed long. We told the desk of the problems, including a one foot circle of growing mold in the bathroom ceiling tile, broken televisions stands, and ripped curtains. On our last day, the ceiling tile was changed.

THE SERVICE: Before we arrived at the resort I called and spoke to a customer service representative. I asked two seemingly simple questions. Do you have cell phone service on the Island? The answer was NO, there is no service. Do you have Internet service? The answer was “Yes, our business center has service for $7.00 every 15 minutes.” When we arrived, there were many cell phones in use, I did not inquire about their service, it was too late for me anyway. I then read the room literature regarding internet service and discovered that all the rooms have internet connections and it was only $10.00 a day. That was great news, however my lap top was left home based on BAD information.

Most, not all of the staff we encountered were rude. We were informed that we could only cash $100.00 in travelers checks per day. I had to use the ATM to fund activities.

The rear door to the hotels east wing needs a room card to gain access. It did not work. We reported it, and were told to “just wait for someone to leave, then go in.” another worker told us to go in through the “fun center” where they hand out sports equipment, and use the staff door. Great, they were teaching us how to break in.

We like to arrive at the beach early to obtain chairs, maybe some shade and towels for our family. At EVERY OTHER resort I vacationed in, someone met us at the beach, set up a few chairs, and provided towels. At the Radisson, we discovered, the towel booth does not open until 8am, you can only have one towel per person, and “IF YOU DO NOT RETURN THE TOWEL BY 6PM YOU WILL BE CHARGED $50.00 PER TOWEL TO THE ROOM.” Normally I worry about carrying cash and other valuables to the beach, in this case, we have to always leave someone behind to guard the towels. No one was there to assist with the chairs, or any other service (drinks, food, etc) and after 6pm, at the beach or pool, you were on your own, no towels.

When you did get to the beach you had to manage a daily barrage of vendors, from beads to boats to Jet ski’s and more. They were very bold and often fought between each other using inappropriate language.

The grounds, as you know, have three pool areas, in the center pool is a bar with a swim up bar. The only way to get a drink, with or without alcohol was from that bar. It was a good walk from the beach, which was fine, however, there was a “three drink” maximum at a time. They would not allow us to get several drinks and bring them to our group, we had to make several trips. We decided to go to the pool swim up bar. We learned that it was only serviced by one bar tender, we waited 30 minutes at times, and found out the that bar closes at 5pm, just about the time most people start to leave the beach for the pools.

We also went to the out door restaurant / grill. The food was fine, with a limited menu, however, you could not get a drink at the restaurant. You had to walk back to the only bar by the pool. And again, only three drinks at a time. OBSERD.

It seemed that wherever we went, we had to wait on a line. To check in and address every problem that we had, we were on line. At the restaurants, at the grill, at the towel booth, at the bars, we were on line, was there sufficient staff?

The restaurants, specifically the ground floor restaurants, were poorly air-conditioned which left the tile floors wet and very slippery. Only one restaurant took reservations, the rest were first come first serve. We had to wait hours to be seated. Most of the restaurants are self service. There was only one restaurant that served breakfast, buffet style. In one we grilled our own food. There was an ice cream machine that did not work for the entire stay. So in a resort, where we serve ourselves, get our own food and drink, requiring several trips in and out of the one of two locations, WHY is there an automatic 15% gratuity? Who is that for?

We attempted to golf, made a reservation and arrived to golf. We were one adult and three 16 year olds. We then were made aware that only the adult could take a golf cart. We were told we must use two carts. After lengthy conversation, we learned that we could not walk or take one cart, so in effect, we could not go out to golf? We came back to the resort. STAY CLEAR!

Property Review
10 is best 1 is worst

Would you stay at this property again?: ... No
Would you recommend this property to your friends?: ... No
In your opinion, how would you classify the "style" of this property: ... Family Oriented
Possible Anwswers: Family Oriented, Couples Oriented, Mixed/Diverse in a Good Way, Mixed/Diverse in a Bad Way

• Cleanliness of Property: ... 2
• Quality of Property: ... 1
• Privacy and Quietness: ... 5
• Quality of Service: ... 1
• Courtesy and Hospitality of Staff: ... 1
• Accuracy of Website VS. Actual Experience: ... 4
  
• Food and Dining Experience: ... 4
• Price/Value of Property: ... 4
  
• Safety Factor (Did you feel safe at property): ... 5
• Quality of Beach (ranked closest beach if property is located off the beach): ... 10

Destination/Island Review
10 is best 1 is worst

Would you visit this destination/island again?: ... Yes
Would you recommend this destination/island to your friends?: ... Yes

• Cleanliness of Destination/Island: ... 7
• Options of Activities in the Area: ... 6
• Ease of Transportation (air, taxi, bus, shuttle): ... 8
• Quality of Beaches in the Area: ... 10
• Courtesy & Hospitality of Locals: ... 8
• Safety Factor (Did you feel safe in the Area): ... 6
  
• Local Restaurant Experience/Options: ... 6
• Price/Value of Destination (Does your dollar stretch?): ... 7
  

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