Frangipani Beach Club
Address:
Anguilla
Tel: 264-497-6442
Fax: 264-497-6440
Email: info@frangipani.ai
URL: Frangipani Beach Club
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Type of Property: Resort
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Anguilla
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Summary of All Property Reviews
Ratings based on answers from a total of 1 reviews (All Reviews)
10 is best 1 is worst |
 |
| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
10.00 |
Quality of Property |
4.00 |
| Privacy & Quietness |
10.00 |
Quality of Service |
10.00 |
| Courtesy & Hospitality of Staff |
10.00 |
Accuracy of Website (marketing hype) VS. Actual Experience |
4.00 |
| Food and Dining Experience |
10.00 |
Price/Value of Property |
3.00 |
| Safety Factor (Did you feel safe at property) |
10.00 |
Quality of Beach (ranked closest beach if property is located off the beach) |
10.00 |
| Total Property Score: 8.10 | Average Star Rating: 2.00 out of 5 |
- 0% (0 visitors of 1) said they would go back to Frangipani Beach Club again.
- 0% (0 visitors of 1) said they would recommend Frangipani Beach Club to friends.
Do not stay there...
Traveler Review By: Anonymous from TX
Date of Visit: December 2005
Here goes as best I can remember.
Upon my arrival there was no one other than a security guard to greet me, and I had to look for him. Yes, I know Frangipani will say they close at 11PM. That is what Ann, the manger, told me the next day. Great way to handle a customer, don’t you think. My point is that they should have someone available who knows I am arriving and can take me to my room. Needless to say, this hotel has changed owners and therefore managers. When I stayed there the last two times service was great. But that was many years ago. Conclusion to this one, after calling around to several numbers the security guard got me in a room and told me to check in the next day.
Second point is that the phones could not call back to the USA using a calling card or any type of dial-around for the entire stay. Clearly you could call collect or direct, but that is a much more expensive option. They came to room and agreed that the phones were not working properly. Nothing else was done from there. Needless to say it is impossible to check my three voicemails when no one is there for a collect call and I was left with the option of direct dialing or going somewhere else to use the phone. The hotel’s phone next door (Malliouhana) seemed to work fine.
Third point, and probably my strongest point, is that for the entire stay the water was either not working, was cold, or water pressure was extremely low. Not what I would expect for $400 per night. This one issue is the main issue that pushes me over to this dispute of charges. I called at least 7 times to report this and even had a run-in with the manager (Ann) over this about three/four days into my stay. I stood with soap all over my body because I could not wash it off. This was due to the water shutting off on that particular day during my shower. Most disturbing is the fact that Ann seemed to have no idea about my previous two/three days calls. She told me I needed to turn the handle the other direction. Needless to say, I heard that for the previous few days and was very upset when I heard it for the third/fourth time from her. This one issue-of-the-day with the shower concluded with the maintenance man telling me that the pump was broken. But for the rest of the stay similar issue continued to happen with the water and I continued to call to the staff reporting what was happening.
Fourth point, construction in the building we were in took place off and on during the day while we were there. Frankly, this would not have been an issue had it not been for so many of these other issues.
The staff (fifth point) when asked about almost anything, with the exception of a couple staff members who seemed to have been there for more than a month, responded to almost everything with; I have only been here one day, I am new, I have been here one month and don’t really know…etc. etc. The fifth point is poor staff training due to so many turnovers in past few months.
Sixth point is that as part of the package at the Frangipani you were supposed to get non-motorized sports. When I asked to go out on the catamaran I was told they could not do it because they did not have life jackets or a boat to retrieve anyone should something happen. I heard nothing else regarding this for my stay, but did see before I left someone out on the catamaran with life jackets. Guess they solved this one during my stay.
Seventh point, other people were complaining on the beach and to Ann. I am not the only unhappy customer. This brings up the reality of the whole trip. Although it was very unpleasant and spoiled much of our trip, after calling Sunday once, Monday twice and three times on Tuesday to tell Ann we wanted to talk to her she never called back. Then at 7:15PM on Tuesday (our last night there) when we had a reservation for dinner at 7:30PM I went downstairs to talk with the girl at the front desk. There was Ann sitting with some others who were complaining. Well the staff recommended I move my dinner reservation because “she is willing to talk to you”. I did not know how long it was going to take her to finish with the French people who were also upset and did not want to change my reservation on the last night I was there to accommodate her. It was clear these other people were getting no where with Ann. Plus, let’s face it, Ann never returned my call although for several days I was told she was getting my messages. We left at 8AM on Wednesday so we never talked to her. Frankly at that point, and certainly now, I will not pay for this kind of stay with a hotel and this kind of service. After 20 years, I want American Express to represent me in disputing these charges due to this bad experience coupled with terrible customer service from Ann.
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