Grace Bay Club |
Address: PO Box 128
Grace Bay, Turks and Caicos
Tel: 1(649) 946-5050
Fax: 1(649) 946-5758
Email: gracebayclub@tciway.tc
URL: Grace Bay Club
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Type of Property: Resort
Beach Location: Beach Front (Directly on Beach/Water Front)
Island: Turks and Caicos
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| **Grace Bay Club
Summary of All Property Reviews for: Grace Bay Club
Ratings based on answers from a total of 2 reviews
10 is best 1 is worst |
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| Feature |
Ranking |
Feature |
Ranking |
| Cleanliness of Property |
9.50 |
Quality of Property |
9.50 |
| Privacy & Quietness |
0.00 |
Quality of Service |
5.50 |
| Courtesy & Hospitality of Staff |
9.00 |
Accuracy of Website (marketing hype) VS. Actual Experience |
7.00 |
| Food and Dining Experience |
5.50 |
Price/Value of Property |
7.50 |
| Safety Factor (Did you feel safe at property) |
8.00 |
Quality of Beach (ranked closest beach if property is located off the beach) |
8.00 |
| Total Property Score: 6.95 out of 10 | Average Star Rating: 3.50 out of 5 |
- 50% (1 visitors of 2) said they would go back to Grace Bay Club again.
- 50% (1 visitors of 2) said they would recommend Grace Bay Club to friends.
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LAST MINUTE OFFERS from CheapCaribbean.com: View All Island Deals
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$799.00
Book by: Dec 02, 2009
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$779.00
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$689.00
Book by: Dec 02, 2009
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$889.00
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$1019.00
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$1099.00
Book by: Dec 02, 2009
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Start of Individual Reviews: Receive Review Updates Via Email
Customer service is a foreign concept
By: WorldTraveler from New York, NY
Date of Visit: August 2009
PROS: phenomenal location and vista, superb massages, helpful staff at breakfast and on the beach, very nice oversized rooms.
CONS: The hotel's signature "personal concierge" service is unfortunately a joke at best. While we were told to expect a team of two concierges to service our needs 24/7, we had to make repeated requests for the simplest of bookings.
EXAMPLES
1) I asked about a sunset sail five times, twice prior to arrival and thrice while on property; even when we gave the staff an internet printout of an available option, they responded 24 hours later that nothing was available during our five night stay!
2) Upon arrival, we were asked by one of our concierges (Boda) to wait outside by the elevator while he took another couple to their room. Each of the managers I spoke with indicated this was not acceptable.
3) Arranged by the hotel in advance of our arrival, we booked a day of scuba diving -- when we arrived at the shop, the owner was irate that we did not have a voucher; we had informed the front desk of the issue more than an hour earlier and were told they would take care of the issue in advance of our arrival at the dive shop.
4) Booked by our "concierge" once we arrived, a 4 hour speedboat experience brought us back to the hotel after two hours. After arguing with us that we had only booked 3hrs vs. 4hrs (yes, they had booked it for us earlier that same day!), our concierge came back with an offer of an (unimpressive) 10% discount...which was not applied to our bill!
5) By the fifth day of our stay, several senior management members had been alerted by us to the issue by me personally. Despite a one-on-one conversation with the general manager Andy, nothing has been done to correct the staff issues or provide us with a new team. Additionally, despite telling me that he would be "fair", absolutely nothing has been adjusted on the bill (in fact, we have two full charges without discounts to which we are entitled).
SUMMARY. If you are up for a self-service holiday at first-class prices, the GBC cannot be beat. If you expect any amount of customer service, you will likely do better elsewhere.
Note: the author has spent more than 1500 nights in hotels in four dozen countries over the past decade.
To read FULL REVIEW click here: Property and Destination Rankings
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Quality in the Turks
By: Larry Patrick from Clarksville, Maryland
Date of Visit: January 2007
Grace Bay was a wonderful resort with great service. The spa was above-average, the two pools quiet and the views spectacular. The rooms were over-sized and luxurious. The meals were OK, although there are several fine restaurants within a 5-10 minutes drive of the hotel.
To read FULL REVIEW click here: Property and Destination Rankings
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